MacSales.com

Recently purchased a Mac Pro refurbished from them. Arrived DOA. Sent back for refund that took more than 2 weeks because customer service couldn't get their act together.
I missed an opportunity at a huge contract job because these people have zero logic or expeditious handling.
They moved customer service overseas to some place that speaks English so poorly you can never understand one damned word.
There was a time when OWC was fantastic and a go-to for Mac support. Apparently that died years ago. Stay away.

Bought a $2500 RAID drive. Started getting imminent failure notice within days. Contacted customer service & got jerked around for 10 days & repeatedly told to "just be patient". Finally spent half hour on the phone with tech support who agreed they should replace it. After wasting a ton of time "updating their new system" (new in the last 10 days? Really?) he agreed to send me a new drive, if I forked over another $370 hostage fee. Umm, you already have $2500 bucks of mine & sent me a brick. DO NOT RECOMMEND.

Clearly it stated I had 10 extra days to return my product, after the 30 days for return. However they did not honor that at all, even though I was going to buy a upgrade and give them more money. Very disappointing

Item sold and shipped, just to get a return to sender request with no explanation. Made it all the way to my home state. No communication at all. When I inquired, they claim they made a mistake in pricing and the price is now double! These guys are crooks, stay away.

This is unprofessional business. They canceled my order and they tell me I have to pay 700 more for item. Company creates orders then canceled them. Buyer beware. Check out Better Business Bureau of Chicago too.

Waste of time, do not bother. Their items are refurbished but they are not of a good quality. They are misleading consumers into purchasing their products. You will be unhappy from the moment that you receive the device. Their customer service will promise to get back to you, and they do not.

I purchased a 4 drive array in 2019. The array included SoftRaid XT. The support has ended and I cannot download the latest software version. They quote the full purchase price to get back under support ($120) and then it is $80 a year after that. This array replaced a similar 4 drive unit with hardware Raid. Nowhere did the listing state that the software would need to be under a support agreement to stay up to date. I am done with SoftRaid and OWC aka MacSales.

I purchased a brand new iMac 27" Retina 5K with a memory upgrade to 64 GB. I had problems right out of the gate with the machine randomly restarting. Contacted tech support countless times and they blamed my OS, applications, etc. Eventually, techs determined it was a RAM issue and offered me a whopping 10% discount to replace the RAM they sold me.

I cannot express my level of disappointment with the customer service I received after years and years of being a loyal customer.

I ordered a Sapphire Prism Radeon RX 580 video card from OWC thinking it was new. It was priced at $200 which is twice as much as a used card goes for on eBay. The product page did say it was used, but it was not very obvious. When I asked to return it for a refund, they denied my request and said the sale was final. Don't pay these guys twice the price for used goods and shady marketing.

I bought a $2000 macbook pro from them, within 4 months (120 days) the touchpad started flashing everytime I opened it for about 1-2 minutes. I messaged them and they told me I only had 90 days to complain. They wouldn't even offer to take a look at the touchpad... nothing.
Please don't make the same mistake as me. Spend the extra thousand bucks and buy a new MacBook.

The OWC Thunderbolt dock 1GB port delivers less than 600Mbps speed. When I pointed this out tech support told me that the other chipsets use the "bandwidth" even when not in use. No warranty replacement, no repair, just suck it up. One of the f'n worse sellers on the internet. Buyers beware.

Terrible experiencia bad service, sold me a defective unit, returned to service dept. on my dime, only to get it back in the same non working condition. Look elsewhere for your computer needs.

MacSales uses Purolator for delivery. Long after the item I'd ordered should have arrived at our friends' home in London Ontario, MacSales traced it to a town more than 200 km. Away. As we have no more friends coming to France from Canada until fall, I asked for and was quickly given a refund. MacSales treatment of me as a client was excellent; their responses were fast and very cordial each time I dealt with them. My only suggestion is that they find a different delivery service, at least for Canada. I would order from them again, but not unless I could do it 3-4 weeks ahead of time.

Over several years I have purchased memory modules, internal and external hard drives (HD & SSD). Delivery has been prompt and all devices have worked as advertised. I have found that their installation videos are invaluable.

Very frustrated, a waste of time and money! - ordered an upgrade SSD pcie for my imac from them, when it came, it was faulty, did not work. (Also upgrade kit tools they sent were useless, fell apart,had to purchase them from a local diy store). So contacted them to say SSD upgrade was not working, was outside the 30 day refund period, agreed to an instore credit -had to send the faulty SSD back, I covered it, they refused to credit the taxes etc, even though their product was faulty and still under warranty. I had to ring to use my instore credit, was an hour on the phone with the agent making sure the new order was correct, even sent my imac system spec per email. Also I paid for a expensive UPS postage option that covered all import and custom duties. Order arrived, had to pay again for import duties! Also order missing important bracket to install SSD. 3 months later down a ton of money and time, still can't close up the iMac. Absolutely useless. My advice, order from Amazon, or find a different provider, if anything goes wrong, you are the one paying and keep on paying!

Only a few days past their 90day warranty - obviously a video chip/board going bad. Answer I received back was a "sorry - should have contacted us sooner.". No attempt whatsoever to attempt any help!

ZERO stars for this company. Their SSD for my 2017 MacBook Pro not only failed but also bricked my computer. The "customer service" person was rude, and argumentative, and blamed my computer for breaking their part and itself.
Then, they would not pay the shipping to return their faulty product to them.
I recommend NEVER using their products. AVOID at all costs. (because it will be you paying the cost!)