Bought a $2500 RAID drive. Started getting imminent failure notice within days. Contacted customer service & got jerked around for 10 days & repeatedly told to "just be patient". Finally spent half hour on the phone with tech support who agreed they should replace it. After wasting a ton of time "updating their new system" (new in the last 10 days? Really?) he agreed to send me a new drive, if I forked over another $370 hostage fee. Umm, you already have $2500 bucks of mine & sent me a brick. DO NOT RECOMMEND.