MAC Cosmetics

I would always feel so professional using MAC products, the foundations are particularly great and they offer a great range of shades. They are super easy to get a hold of in department stores and online. However, I'm having to stop using them as they are not cruelty free - it's something that should be of utmost importance to a brand in this day and age and I no longer feel that MAC shares the same ethical and moral values as many other beauty brands.

This company has definitely made me feel unwelcome in the past, but recently, it's gotten worse, I had contacted customer services regarding a product I had purchased being a off consistently and not the way it usually is, they brushed it off and blamed me for the awful product that I am very familiar with, didn't help at all

I've ordered from Mac cosmetics pretty often due to the whole pandemic, while I can agree their products are great and worth your money, I just wish their customer service would be more helpful. Whenever I make a purchase they always deduct the money from my account instantly but never send me confirmation or shipping emails. This has happened three separate times, I tried to email them but they just send me back the typical "we'd love to help you out so we suggest using our phone line" That's understandable but I wait on hold for hours! I've tried to call them three separate times within the past two days. But I never get through to anybody, I just find it so unprofessional to not let someone know what's happening to their order. It's been over a week since I've purchased my item and nothing has been received in the mail, I can't track it either. It really shouldn't be this hard to reach someone to help me know where my items are!

The MAC products are expensive as is but trying to buy them online internationally is even worse the products are so over priced. I only buy MAC when am in the US because otherwise it's not worth it. Their online site isn't worth it.

After years of being a very happy and loyal MAC customer, our relationship has come to an unfortunate end. This company offers great products at great prices, and I have sent many friends, family and strangers to them for years. But, over the past several months, products which had become daily staples of mine, have been discontinued. Nearly everything I use! And, when traveling to their website to try to find these specific products, I was told I could purchase them in alternative packaging instead. (i. E. the blush I use isn't available in a single compact any longer, but I could purchase it in a double compact - of course buying the compact and insert holder separate from the actual pan of color. Oh! And, since it comes in minimum of two per palette, I'd need to either double up on the shade, or select a different color to accompany my blush.) The foundation I use is no longer being offered. Period. The list goes on and on. I spent over an hour with them via online chat today, finally placed an order which I felt lukewarm about, only to have them follow up with an email to me later indicating that they no longer have the products they talked me into buying. "Sorry! Discontinued." They were kind enough to say that they'd make their best effort to cancel my $100+ order, but they could not guarantee that. HA! This company must be going down, and fast. The store that is local to me is being closed, and has very little in the way of marketable inventory. It's sad when a company that I had such faith in before has come to this. Buyer beware! MAC is not to be trusted going forward, and I'm not spending another dime of my money with them.

I've tried several products and enjoyed them. Nothing that amazing, but truthfully I will never buy from them EVER again. Not even use their products. I am 100% boycotting them. MAC Cosmetics is pro-animal testing and TESTS ON ANIMALS. Cruel and unnecessary. Animal testing is obsolete and most results mean nothing or are plain inaccurate. "In vitro" test methods are so much more dependable, less expensive, and much more ethical. Don't bother buying MAC. If you want higher end products then shop with Anastasia Beverly Hills or Too Faced (cruelty-free). ALWAYS worth it. No guilt for you, no pain for the animals. <3

MAC used animals, straps them down and tests. I gave 2 bc they have the most variety and carry mineral cosmetics... which don't age your skin. Being a huge company they have more options with mineral than any other line. But, I stopped wearing as soon as I heard they tested on animals. Plus, most their "artists", have no clue how to match foundation, what colours work with what eye colours, and how to apply.

I purchased a mac foundtation and was very disappointed with the product. After using my foundation a few times I noticed that it oxidizes and leaves me looking very orange. Given that the company is so expensive I expected more out of them.

They tells their customers if you bring in your empty foundation bottles you get a free one. First they tell you that you need four. When you bring in four they tell you " no, it's five". Then, when you bring in five, they say "no, it's six". They keep adding one every time so you never get them free one they promised! Isn't this illegal?