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MAC CosmeticsReviews 267

3.5

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MAC Cosmetics Reviews Summary

The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
35
returns
31
quality
45

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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The Best
May 11, 2017

All the products are extraordinary. Delivery is quick and I would recommend this page to everyone. Try it out!

Date of experience: May 9, 2017
Florida
2 reviews
0 helpful votes
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U love MAC
May 7, 2017

Great product and excelent costumer service. The match of color wirh your skin is very precise. Ai use the foundation, powder, conselear and lip sticks.

Date of experience: May 6, 2017
Australia
3 reviews
0 helpful votes
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Not bad
April 21, 2017

Not bad for me! It; s the first time for me to use it, and you can get a not bad feeling, but I don't like the service.

Date of experience: April 20, 2017
Canada
21 reviews
13 helpful votes
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Good quality product
March 30, 2017

Love getting my makeup here. They have great product and good quality at reasonable prices. I go there all the time.

Date of experience: March 29, 2017
California
3 reviews
1 helpful vote
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Very good
March 28, 2017

I recommend it to all my friends and usually give it as a birthday present. I wish i have it all. Hopefully to buy more stuff here soon.The quality, texture, is great! Love using it!

Date of experience: March 27, 2017
NL
2 reviews
2 helpful votes
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Great one!
February 21, 2017

I adore this cosmetics. It was made for women with real love. I recommend it to all my friends and usually give it as a birthday present.

Date of experience: February 21, 2017
Philippines
23 reviews
70 helpful votes
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MAAAACCC
February 11, 2017

I love MAC! I wish i have it all. Hopefully to buy more stuff here soon. I need funds for it. Hahaha. I super love the shades of the lipsticks. I am a fan!

Date of experience: February 10, 2017
New York
1 review
0 helpful votes
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Fabulous!
February 6, 2017

Mac cosmetics are amazing! The quality, texture, is great! Love using it! Especially the lip liners and lipsticks!

Date of experience: February 6, 2017
Germany
3 reviews
2 helpful votes
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Best cosmetics
February 3, 2017

MAC is my favorite brand to use. They offer everything and their quality is amazing. MAC lipsticks are long lasting.

Date of experience: February 3, 2017
Honduras
6 reviews
10 helpful votes
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Thanks MAC
January 18, 2021

Am glad i applied for the MAC Cosmetic make up utilities i receive every new make up they make delivered to my house every news and magazine thru emails and mail. They have been the most and better use make up for quiet a long time they are my top secret weapon when it comes to going out on special days.

Date of experience: January 19, 2017
New York
4 reviews
0 helpful votes
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Good!
January 12, 2017

Had a few orders for my gf at this place. Everything went as it should, no worries.The shipping is quite fast also.

Date of experience: January 12, 2017
Arizona
7 reviews
5 helpful votes
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Maybe good
November 18, 2016

Hey men, seriously, I bought cosmetics for my girlfriend and understand nothing in this stuff!
But she was happy, that's why I give the good rating.

Date of experience: November 18, 2016
Missouri
5 reviews
2 helpful votes
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Great!
November 10, 2016

Will be using it on and on, one of the best but a bit pricy at some points. Still great for me.

Date of experience: November 10, 2016
Hong Kong
4 reviews
0 helpful votes
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I'm so in love with MAC products. Best brand for me.

Date of experience: October 15, 2016
Myanmar
4 reviews
1 helpful vote
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Beetalk ID
September 18, 2016

I wanna activate my ID. So; please unbanned my id. Yes; i am start using 2015 this id. Please check my id. Thank you very much. Please

Date of experience: September 17, 2016
Ukraine
3 reviews
6 helpful votes
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Best eyeliner!
September 13, 2016

Using the eyeliner for two years now and definitely going to buy more! It's absolutely perfect for me.

Date of experience: September 12, 2016
Philippines
3 reviews
8 helpful votes
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I'm so in love!
September 9, 2016

I'm so in love with MAC products. Best brand for me.

Date of experience: September 8, 2016
Honduras
7 reviews
3 helpful votes
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Thanks MAC!
September 8, 2016

Mac has Always been my favorite make up utilities it makes me look great even on my worse days its like my secret weapon & my secret Reciept hahahaha. I be feeling myself beautiful after i use their Make up i never gone wrong after using Mac Cosmetics. Even my friends asked what am i using to look so beautiful but i just tell em MAC i been receiving their utilities by mail for a year now. Would never betray them they been very helpful!.

Date of experience: September 7, 2016
NL
5 reviews
0 helpful votes
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Recently I have found MAC Cosmetics online and I have decided to buy b-day gift for my wife, she is very satisfied with combination I ordered. #proudhusband

Date of experience: August 22, 2016
Tennessee
2 reviews
3 helpful votes
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I ordered a product online. The product did not work for me. I tried to return it at store. I was told they do not accept online return at the store. I thought it was weird being that all other major companies accept returns both at store and online. Such a hassle to return! So I sent it back to Mac online. They received it 3 weeks ago according to the package tracking number. I called twice already and was on hold for long time. I finally had to call my credit card company to dispute the charge. I can not believe the trouble I had to go through! Never again!

Date of experience: August 5, 2016