ilene c.

I ordered a product online. The product did not work for me. I tried to return it at store. I was told they do not accept online return at the store. I thought it was weird being that all other major companies accept returns both at store and online. Such a hassle to return! So I sent it back to Mac online. They received it 3 weeks ago according to the package tracking number. I called twice already and was on hold for long time. I finally had to call my credit card company to dispute the charge. I can not believe the trouble I had to go through! Never again!

There customer service is horrible! I asked for a store credit not refund for a gilt city voucher in which the merchant could not accomodate the customer in a normal and customary situations. So I refused to go back to that business and as a result asked Gilt for store credit and was denied even after speaking to the manager. Consider the warning!