Mac Bid

My recent experience with Mac.bid has been nothing short of disappointing. After purchasing several items from their auction, I was shocked to find that the products were damaged and unusable upon receipt.

What's even more frustrating is the lack of accountability and customer service demonstrated by Mac.bid in response to my concerns. Their "Open Box" policy, which supposedly allows for the sale of items with missing pieces or damage, is nothing but an excuse for selling substandard products.

Their suggestion that customers should inspect items prior to bidding is impractical and unrealistic, especially for those like myself who traveled a significant distance to collect their purchases.

Moreover, their Buyer's Assurance offer comes with a strict 5-business-day return policy, which fails to acknowledge the inconvenience and frustration caused to customers in such situations.

Overall, I am deeply dissatisfied with my experience with Mac.bid and strongly advise against engaging with their services. The risk of receiving damaged or unusable products far outweighs any potential savings.

I won a bid for a black and decker 2 in 1 Edger and Trencher. My winning bid was $77.00. I picked it up in Monroeville and brought it home and assembled it and to my surprise it did not work. I call customer service and it took 3 days to return my call. Guess what? She told me I bought it "as is". Tuff luck you own a broken edger. I was so pissed I took it to the Monroeville store and approached the manager, " Mack", not a nice man. He didn't want to hear anything I was saying. He said if i bought a used cars as is tuff luck, you own it. All I wanted was a credit and I would of purchased something else. He also told me I should of tested it before I left the store. This was only my second purchased from them. Who carries tools and electric cords with them. They never mentioned to me at the store to test it. This will be my last purchase from Mac.Bid. Feel like I bought something from DJT

This location out of three I have been too is terrible for non working items or not having the item you paid for. In fact, this is the ONLY location I have been that has not had my item and it has happened many times. The South Carolina locations are much better and, to date, I have not had a dud or missing item in South Carolina.

Won some auctions (electric/electronics) none were as expected. Used, dirty, non working, smelly, with defects and missing parts. Coffee maker, fan, lights, trash can, some clothings all went to the dumpster.
Products are not open box neither inspected. Unable o get a refund, will not expend a dime on this site. False advertising BBB RATING IS 3, BUYER BEWARE

Mac bid helped me get a lot of things done on a great budget and honestly don't think we could have got half our house put together as beautiful with out the prices and everything from Mac!

Mac.bid saved me a ton of money on a recent home remodel. Everything from flooring, tile, bathtub, shower pan, toilets, lighting, vanities and many more items at a substantial discount.

Lot fees are way too much 162.00 lot fee for a washer and dryer. Is ridiculous. I should have just bought new ones from lowes or home depot I would have been further ahead

I have honestly got so many amazing deals on M@C Bid! I have won so many amazing items from here! I redid our bedroom picture included) it's boho and honestly 80% of it came from here! (King size bed, end tables, lamps, white shelf, rug, ceiling fan, bed spread, faux pampas grass, pet steps, big picture and bamboo tree) That's all you can see from this picture but on the right side is a tv stand and a bench too! The money I saved is astonishing! We are currently getting ready to redo our bathroom and I won the shower pan and bench seat from here! Just these two items have already saved us $900.00! I have got almost every brushed nickel piece for the new bathroom (rainfall shower head, track lighting, vanity mirror, sink faucet and all bathroom fixtures) at amazing prices! I have told so many family and friends about the deals! A few of them are just as obsessed as me! I just wish I had one closer! I travel a little over an hour but will continue to do so for the deals I get! Love, love this place!

Excellent customer care by employees. Natasha. Went in for 1st time. Unsure of the process. 2 pleasant and very helpful employees took over and quickly found 5 items for me.

Got off work to head that way 1hour 20 minute drive.
{went to restroom before heading that way.
Started off great-got waited on fast.
Was told to stand over by TURBO -next to a mens restroom and a desk.
Guy approached me [customer] said can I use the restroom-I said sure lady at the desk seen me direct him.
Here is where the fun begins Tino the fella came to me to gather my item-could not find it.
Sometime went by, he got some help.
To his surprise he was standing next to it
I went past the yellow line 6 inches-he said get behind that line.
I said ok, he handed me the items I bought.
I said thank you [I waited a while- so I had to go to the bathroom.
He said no do not use that restroom.
I said its an emergency, please make an exception.
He said no no exceptions.
I used it anyway.
When leaving a security guy
Said dont ever use that restroom again.
Said i was being disrespecftful
Said i used the word piss.
Far from the truth I said pee.
Seems like a very toxic enviroment

I've been buying pallets for quite a few months now and I decided to try this new M@c Bid out! WORST MISTAKE IVE MAKE SO FAR! EVERY SINGLE ITEM IS TRASH! I bought multiple pallets even rented a Uhaul to go pick everything Up! (Yeah it was a lot) I Definitely will NOT EVEN MAKE MY MONEY BACK! This stuff is garbage and I Hope People Read these Reviews before Purchasing, They give you item descriptions for whatever reason IDK because I'm telling you everything I bought is Trash! It's Sad that This Company is really Taking Money From Hard Working People and Going Through the Loads and Picking out anything good and selling it individually and literally filling these pallets with Trash! BEWARE ANYONE THAT IS TRYING TO RESELL YOU WILL DEFINITELY LOOSE YOUR MONEY ON THIS PLACE! It's Actually Really Messed up if you As Me!

They will show a description of what your bidding on to find out its nothing how it was described. They need to act like it's their money being spent on these items

They can refuse a refund NOT MATTER WHAT. They can permanently bann you and anyone associated with you from their business, because they didn't like that they had to refund you money for an item that you bought and there was nothing in the box.
If you get banned, MAKE SURE you email them and make them close your account all together. If you don't do this then your account with still be theirs and your cc as well. To make sure they closed it, try to access it again and you'll know if they did or not.
The men who own this company have no ethics or value on their customers what so ever. They sell items without checking to see if they work or if the item is even in the box or if it is even the actual item you think you're purchasing. Then they can refuse you a refund….period. Because it in their "terms and conditions " they are great if you get what you want at a good deal with no issues but as soon as you have a issue and they have to pay out then you get permanently banned. Because " they can"
Unethical poor customer value.

So far, I've had great luck. They are very helpful. I would recommend this company for sure. When I first went in, I was very nervous, not knowing what I was doing, but they were very helpful.

I've spent a lot of money winning things on mac bid and probably half if not more of the items were trash, missing important parts or a completely different item than what was supposed to be in box. For example, won a bid for two glass spray bottles, got a pair of women's dress pants instead. You can't return anything unless you pay a $7-10 fee which is ridiculous but clearly they do that because most of their items would be returned. I've noticed a bid would be at $1 until almost the exact same time close to the end of the bid where the price will increase drastically. Some items are bid over retail price then added fees make it much more than retail. There's no way people are stupid enough to do that when the retail price is marked on the item post. Probably computer generated bidding. This is especially true on large merchandise, such as vanities and appliances.
If you decide to try Mac bid just beware to not overbid for something that could very well be trash. Uploaded photo is an example of two items which would have been a good deal except the charger was missing parts that allow it to work and the phone holder was broken. Spent over $60 on trash and almost $20 more on ridiculous fees. They also claim to check everything before auctioning it, which is definitely a lie because I've bought items in boxes that were literally empty. They wouldn't do anything about it because I didn't open it until I went home.

*******@cbids has been a great find! I have bought so many great things for my home at really great prices. The Bridgeport, Ohio location is fast, friendly, and efficient. Thank you!

I was under the impression they sold overstock and gently used items. I ordered curtains labeled "2 PANELS" and only received one. I purchased a partial item that was advertised as an ottoman but it was the bottom half of a chair. I ordered "king" sheets that were most likely queen sized and too small. I ordered another set of sheets that I washed in a hot cycle and caused me to itch all night when using them. I purchased a "damaged" table that was "cracked" that was actually shattered in multiple pieces and complete trash. I ordered a desk chair that was labeled "open box" and it was stained, ripped and all the hardware was removed but the packaging was left behind. I bought a treadmill that was missing the safety key and bolts and displayed an error when turned on. I bought an grey ottoman labeled like new and it was brown with a hold punched through the bottom. Lastly, I ordered a stroller that the handle foam was hanging on by a thread and covered in dirt and the stickers were completely worn off. You're essentially bidding on falsely advertised trash - buyers beware! All but one item was labeled "open box". This is false advertising and should be labeled "second hand trash"

Buyer beware, they advertise garbage as "open box". I bought a table saw advertised as "open box" and it looks like it had been used for years and then thrown off the back of a truck.

I'd like to say "thank you" to your employees at the Pittsburgh Mills location. If I needed help they helped me and if I had questions the same. The only one that was not helpful was the greeter.