I won and item on 2/13/25. Attempted to pay on 2/14/24 as I no longer keep my cards open for auto pay to prevent fraud. They have a new card saving service called LINK that keeps your card on file for auto pay. I unlocked my card to pay via the app on 2/13 & 2/14 only to continually get a blank page or a notice that the payment transaction could not be completed. Emailed support on 2/15@ 9am. Received an automated reply saying one of the team members would get back to me in 1-2 days or to call the call center at *******821. Received an email from Madison on 2/15 explaining the account may need a $25 fee to be reactivated and she would talk to the accounting department and get back to me. Again I explained to her that there was no notice that my account was deactivated and that the app either had a blank screen or indicated the transaction cold not be completed. I asked how the auctions won on 2/12 could be paid for without an issue while using a PC on 2/15 but not the app, but the auction won on 2/13 indicated I call the office. No further response was received by phone or email from mac bid. Pickup date for the auction from 2/12 was 2/17. When I looked at the app, the items from the 2/13 auction were not on the pickup page. I figured again it was an issue with the app, and I paid the additional hold fee of $5 for the item from 2/12 so that I could pick up both items today 2/18. When I get to the Yinz bin side in Butler and asked why my item from 2/13 was not showing on the pickup. The young lady called the floor manager Ryan over. When he came over I asked him why an item won on 2/12 was available and I paid for a hold, but the item from 2/13 was not there. He goes on to tell me that the item from 2/13 was abandoned as it should have been picked up by 2/16 as that location is open 7 days a week and everyone knew that. I asked him how was I supposed to know that and he said it's in every auction for Butler, it's posted on the building and everyone was EMAILED to announce they were open 7 days a week. Again I asked how can one auction won 2/12 be due for pickup on Monday 2/17 and the one from 2/13 be abandoned on 2/15? Again he defaulted to everyone knows this location is open 7 days a week and an email was sent out and it's posted on the sign to notify everyone. I asked him when the email was sent out, he said had to go check with the store manager. He came back to tell me that they would be refunding the amount of that item and it will take 5-10 days to be sent back to my card. When I got home I looked at my email and I found and email announcing the Butler location would be open 7 days a week. The email was received 2/14 at 10:14 PM! No where in the email was any information that auctions won PRIOR to that 2/14 email would experience shorter pick up days. Also Ryan said that people need to look at each auction to see what days they are open and when the 3 day pickup would be needed. Again, looking at that email, the hours fall all locations are still MONDAY - Friday. Attached is the announcement email, and the notice of the auction won with the pickup day, in small print at 2/15, and times still listed as Mon-Friday. This location has become inefficient and very lax in their service and organization. I've also paid for items won on 1/21 and 1/28 to be transferred to Pgh Mills. One was just received at the Mills location on 2/12 and the other has yet to arrive at the Mills to date. Today will likely be the last time that I bid on items at this location. They are "understaffed" and very good at offering excuses and "technical inexactitudes". Avoid this location like the plague until they get their act together with adequate staffing and communication between the customer service department and locations. Also be weary of the whole business as they are constantly presenting an inadequate and poorly functioning updated website and app. The functionality of the phone app and website via PC are horrid.

Very helpful I loved shopping here and I will definitely want to come back to Mac bids great stuff!

M@C Discount (mac.bid) is a great place to do business. I know this because my account number (that was assigned the first month they opened in 2018), is #115 out of well over 100,000 currently. I also know this because I have done thousands of successful auctions with them and because I worked for them as a site manager trainee for a few months (and then moved out of their service area).

Okay, so why are they great?

Currently they have 16 sites and more than 100,000 auctions every week.

They are exactly what they say they are, They do what they say they will. They treat everyone with the same rules-if you are a first-time buyer or have won thousands of auctions the same rules apply-no surprises. AND, they have great stuff in their auctions at what can be phenomenal prices.

The above said, I am going to offer some advice that can make your interactions with them good enough for you to rate them as I have.

Read and understand their rules and policies and, most importantly, what is being offered in an auction and what its condition is. The ONLY times I have been unhappy with what I won was when, through either laziness or lack of thoroughness, I didn't know on what I was bidding. First rule of bidding in any kind of auction is know what is in that lot. If you don't, DON'T BID. If you do bid without inspecting don't cry about it later. A small note here. Whether buying for your own use, as a gift or for resale, DO NOT accept the retail price in the listing to be correct and use it to evaluate your deal. These prices come from the retailer's data base, and, like everything on the NET needs to be fact checked before relying upon it.

Knowing what you are bidding on is more than just clicking on the UPC or other identifying information in the auction listing and taking for granted that the ABC company widget XYZ-123 being offered is just what you need and it is going to close at a really cheap price. Unless it is an item described as "LIKE NEW" in the listing (and therefor comes with a refund if it isn't what you want or will accept), get off your butt and look at the pictures. Then, is it complete, the right color and in perfect condition? You can't see all that in pictures alone. GO INSPECT IT! On big or bulky items, do you have a way of getting it home? I kid you not, one buyer expected she could get a full-size ping pong table into her Subaru Outback (she couldn't).

Knowing what to do, besides transportation, after the auction is critical to your happiness. If you aren't paying for a premium membership or willing to pay additional fees you need to pick up your winnings at the same location where you won them in 3 BUSINESS DAYS. M@C currently has 16 sites and has over 100,000 auctions live every week. They have rules and aren't flexible. No they can't hold lit longer. Unless you have either transferred the item to another location or arranged for a paid hold, both of which allow the item to be tracked and found later. On the fourth business day, before they even open to the public, all unsold auction items and those previously won, but not picked up (abandoned) items are already off the shelves and being entered into new auctions. Don't even think about asking for your abandoned item to be found and given to you. You had three days and you blew it. Plan better next time

On the subject of location. Know, again before bidding, that the location that contains your treasure is going to be accessible for your picking it up or that you can transfer it to a more convenient location within the allowable locations in that transfer zone. No, you can't transfer between Washington, PA and Spartanburg, SC.

Finally, remember what M@C Discount is. They buy, sight unseen, 53' tractor trailer loads of customer returns. Yes, you might be very diligent to insure every screw and nut and the instructions and power cords are in every item you have ever returned. Not everyone is. M@C is not a brick and mortar chain of stores. It does not have Amazon's generous return privileges-actually, other than "LIKE NEW" items and those purchased under a premium account or other purchased guarantee, THERE ARE NO RETURNS OR REFUNDS.

Remember. Do your inspections. Inspection time is also a great time (again, before bidding) to ask the staff any pre- or post-auction questions that will make the process better for you (and, not coincidently, also for the staff). I have always found everyone at all of the sites informative and easy to deal with. Almost all have a great sense of humor, too.

Enjoy your bidding and I hope you get some great items.