I ordered the YSL blaze sunglasses from lyst on March 8,2023. Which indicated PREORDER for April 23, it would be shipped from EYE WEAR CLUB which I realized it's a scam site. I haven't recieved my order and it's now May 3... I reached out to lyst customer's service several of times and I reach out to EYE WEAR CLUB several of times and still I haven't recieved no tracking information or I still haven't received my purchase. I finally received an email a few days ago from Mon bolante from lyst customer's service to speed up the process to receive my purchase and still i haven't got my purchase. Then Anna pelay from EYE WEAR CLUB emailed me saying that my item will be shipped but still I haven't got anything. I emailed her back again for her to tell me that I have to wait until July 23 to recieve my purchase and this all a scam and for lyst to sponsor a scam site is not right or professional at all. I will report lyst and EYE WEAR CLUB to the better business bureau and I will report this matter to my bank navy federal and file a fraud dispute to get all of my money back! I'm very disappointed and I know to never order nothing from LYST or EYE WEAR CLUB NO MORE!
I paid to ship, a Y-3 shirt in the normal size I wear and it was huge. Then had to pay to ship back! I'll never order from here again
Hello L. S. D
Thank you for the feedback,
I am very sorry to hear that you were unhappy with the service provided, and I apologise for any inconvenience caused.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
Sizes differ between brands and retailers, we provide a general size guide on each product page.
We do However, understand your disappointment in the size guidelines and would like to assure you that your comments have been passed to the relevant team for their information.
If you have any other queries or questions I can help with, please don't hesitate to contact us at customercare@lyst.com
Many thanks, and have a good day!
Jenine
Don't buy on them. They care more for their money than their costumers.
Unprofessional. Don't waste your time and money.
Hi there,
Thank you for sharing your feedback with us.
I am very sorry to hear that you've not had a great experience on Lyst.
We work continuously to enhance and improve features on Lyst to offer the best service.
Please feel free to contact us at customercare@lyst.com, we will be happy to look into this further.
Best wishes,
Victoria
I bought a Tara Jarmon dress on Lyst.com, the dress came in huge and so I had to return it.
Instead of returning it to Lyst I had to return it to France to Tara Jarmon.
Tara Jarmon wanted it in the same packaging and lots of paperwork due to customs. It was not an easy return but I took it to my local UPS store and they helped me with it as it was shipping DHL. I did not have to pay for the shipping.
So a month goes by and no refund. I start to get concerned as this is $535. I contact Lyst.com and they say I have to
Contact Tara Jarmon in France. So I get on the Tara Jarmon website and fill in their inquiry form. I did hear back from them only to have them say they had never received the dress.
Back I go to the local UPS store and they give me a print out of the DHL tracking of that package which showed it was delivered and they had had it for over two weeks and it even had the time of day it was signed for.
Back to Tara Jarmon with the proof and I send it to them and after a few days they get back with me and say that they will send the refund.
So I wait and wait and they don't send the refund so I contact Lyst.com and the person emailing me says that Tara Jarmon never got the dress. So I send them the DHL paperwork and then after a few days they respond with we will forward this to Tara Jarmon.
So I wait and still nothing. So I start filling out the form in the Tara Jarmon website daily trying to get them to tell me about my refund.
I go back to my original payment of $535 and notice that Lyst.com did not withdraw the money. It was a Swedish company named Klarna.
So Lyst does the enticing, Tara Jarmon provides and Klarna does the banking.
So now I am back and forth with Klarna.
Bottom line, I did finally get my money back. Would I ever deal with Lyst.com again? No way!
Hi Linda,
Thank you for your feedback here.
I am very sorry to hear you had a few issues with regards to your refund.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world. Just to clarify, Klarna are our payment partner, you will see the names Klarna and Lyst on your statement.
As such, Lyst does not stock any items, instead your order is placed and packaged directly with the retailer who will fulfil the order and organise the delivery to you.
Once again I am very sorry for the confusion here and I apologise for any inconvenience caused.
We are glad to hear that you recived your funds. If you have any further queries please feel free to get in touch with us directly on customercare@lyst.com
Best wishes, and have a lovely day.
Victoria
Hello
I still had not received an item I ordered 3-4 weeks ago
Please inform me where is my item and when I ll het itthank you
Hi Elizaveta,
Thank you for your feedback.
I am very sorry to hear that you've not had a great experience on Lyst and you have not yet received your item.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
As such, Lyst does not stock any items, instead your order is placed and packaged directly with the retailer who will fulfil the order and organise the delivery to you.
Please contact us at customercare@lyst.com and we will be happy to investigate this further.
Best wishes,
Victoria
I bought my hoodie by Ksubi just last week. Item arrived very quickly as it was DHL Express. Item had a HOLE in it. A giant hole next to the draw strings, keep in mind this was a $140 brand new sweatshirt. I contacted both parties, and Lyst just keeps pushing responsibilities to the 3rd party seller "Nubian", and the 3rd party seller refused to do anything even after seeing the photos of the damaged item. They just said sorry cant do anything about that. They literally said it wasn't an issue to their team. BUT Lyst did reach out and take care of me. I wasnt 100% satisfied with the actual result but I am grateful for any kind of help as I know its not their fault but actually NUBIANs fault. Thank you lyst for making it right.
Hi there,
Thanks for your review.
Please accept our sincere apologies for the inconvenience you have experienced.
At Lyst we take pride in ensuring our customer’s satisfaction.
We deeply value your relationship with Lyst and are committed to providing you with the highest level of service.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us at customercare@lyst.com.
Have a great day,
Lyst
Excellent customer service. Working with each and every one of as successful partner ship.
Please to part of this affiliate and looking forward to keep doing business with you
Hello Emad,
Thank you for taking the time to leave us feedback.
We are very pleased you rated our service 5 stars.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
The retailer that stocks your item will process your order and arrange delivery. They will also deal with returns, exchanges and refunds.
We value and respect all comments made via our customers and look forward to welcoming you back to our site soon.
Thank you
Jenine
So intuitive. It was a pleasure browsing and having made a choice the purchase was so easy to complete. Fast delivery too
Dear Catherine,
Thank you for your feedback and rating our service five stars.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
The retailer that stocks your item will process your order and arrange delivery. They will also deal with any shipping options available to their customers.
We're really pleased you've had a good experience while shopping at Lyst.
We look forward to welcoming you back soon.
Best Wishes,
Lorenzo
It sends me emails on items I have favorited when they go on sale. And then I can buy them. I always receive them in a timely manner and they have never disappointed me.
Hello Mary,
Thank you for your kind feedback and 5 star rating.
We are very pleased to hear you have a pleasant experience using the lyst website.
We look forward to welcoming you back soon!
Kind Regards
Alicia
Love them so much...! And they have all the bags you can think of and the always so nice and super fast shipment, really nice online store <3
Hi Hulda,
Thank you for your kind feedback and 5 star rating.
We’re pleased to hear that you’ve had a great shopping experience on Lyst and you are happy with the wide selection of items on the site.
We look forward to welcoming you back soon!
Best wishes,
Victoria
It is a pity that in the nowlet store it is impossible to make a purchase from an account registered in Ukraine, delivered in the USA
Hello Vadim,
Thank you for your feedback,
We thank you for rating our service five stars.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
The retailer that stocks your item will process your order and arrange delivery. They will also deal with any shipping options available to their customers.
Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
Please feel free to contact us at customercare@lyst.com, if you have questions around your shipping details in the future.
We look forward to welcoming you back soon.
Best Wishes.
Jenine
Overview
Lyst has a rating of 2.1 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Lyst ranks 1423rd among Women's Clothing sites.
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Hi Cornelia,
We're sorry to hear about the trouble with the order you weren't able to receive.
Please feel free to reach out to us at customercare@ly.st for the details and to further check this with the retailer. One of our agents is happy to assist you in getting more details with the courier/retailer.
Looking forward to hear from you - Lyst