Lyst

Found a pair of designer shoes on this website for about two hundred and fifty dollars less than current retail. However, Look at the photos! The jewels are not the same color. The denim is not distressed in the same spots. Obviously fake. Why would anyone order from a company that doesn't even have a phone number? Ridiculous! No matter what your complaint is, they write the same response." We are so sorry you had trouble please email us." Read the reviews people. It's not a good deal when the items are not authentic and you can't call anyone and you have to pay a return fee. Or not allowed to return them at all! It's just a mess. A hot mess!

I ordered through Lyst but the partner boutique that shopped was Baltini.
The heels arrived used and with silicone inserts in it! The red louboutain soles were all scratched.
I immediately the same moment I opened the package wrote an email with photos to Lyst customer service. And I wrote to baltini too. Long story short - They refused to give me a return label and said that shoes were sent in new condition.
They asked me if I have a video of opening the package as a proof. What? Why would someone do that. How often do you make videos of opening your packages.
I will never order from Lyst of Baltini again.

Lyst takes your order, and then declares that the return policy is up to the suppliers that they choose. When a mislabeled product was delivered [wrong size- see picture of two US ladies size 7 shoes], the supplier [*******@theeditldn.com], said they have a "no return" policy and we should have read that on their website. I guess we are supposed to be psychic and know from whom Lyst will be placing their order before Lyst places their order? How could we read the return policy if they don't tell us with whom they will be placing the order? We apologize for not being able to see into the future. Got F*&#@d for just over $200.00 US. Donated the shoes to charity. Only gave 1 star because "0" was not an option.

I ordered a pair of shoes and I got an order number with a DHL tracking number, called DHL and was told I item has not gotten to them. I paid over $600 for the shoes and I wonder why give me a tracking number when the shoes have not gotten to the shipper.
Still on the issue

I purchased a Prada handbag from Rhubarb & Lemon, and they sent me an obviously fake bag. They weren't even trying to hide it. The hardware on the bag was two different colors, one of the emblems was glued on upside down, and speaking of glue. The PRADA was glued on uneven, and you could see the glue under the letters. Rhubarb & Lemon then gave me the run around until they totally ghosted me and then Lyst gave me the run around and then ghosted me. I have currently opened a case with my credit card company. Stay far, far, far away from these two companies!

I bought my hoodie by Ksubi just last week. Item arrived very quickly as it was DHL Express. Item had a HOLE in it. A giant hole next to the draw strings, keep in mind this was a $140 brand new sweatshirt. I contacted both parties, and Lyst just keeps pushing responsibilities to the 3rd party seller "Nubian", and the 3rd party seller refused to do anything even after seeing the photos of the damaged item. They just said sorry cant do anything about that. They literally said it wasn't an issue to their team. BUT Lyst did reach out and take care of me. I wasnt 100% satisfied with the actual result but I am grateful for any kind of help as I know its not their fault but actually NUBIANs fault. Thank you lyst for making it right.

My experience shopping with Lyst is the worst ever I made a order on Monday never got any confirmation email or anything I reach to Lyst customer support never got any response from them for 4 business I end having to call the bank and cancel the order it was worst experience ever ordering online never again don't order from this site!

I have tried multiple times to return my coat. I explained getting the runaround Through emails back-and-forth. Waste of time, beware

I buy one item with secret salad and I pay £150 and I have not received the product lyst not answered to help me I'm very disappointed I'm not going to buy more from this company with lyst

I placed an order on lyst and I'm still waiting for it, I've already paid, on royal mail it appears that it hasn't even been sent to them!

I am doing everyone a favor by writing this review. If you are an online shopper, DO NOT buy anything from Lyst.com. The company allows retailers on their site like Stefaniamode.com that makes it very difficult for customers to return items.

I bought a pair of Vetements Levi's jeans for $880 USD. The color posted on the site was different. I reached out to both companies Lyst.com and Stefaniamode.com the same day that I received the jeans, letting them know that I wanted to return the jeans. It took two weeks for me to receive a response and an authorization to return the jeans, only after having to send them pictures (just to make it more complicated) proving that I had the item. In addition, it cost me $170 USD to ship the item back the jeans to Italy and I had to insure the package as you can't trust companies/sites like these.
I will write more reviews in any possible site about this site and the retailer and spread the word through social media, so if you are reading this please do the same and save others some money and the hustle.