Linda J.

I bought a Tara Jarmon dress on Lyst.com, the dress came in huge and so I had to return it.
Instead of returning it to Lyst I had to return it to France to Tara Jarmon.
Tara Jarmon wanted it in the same packaging and lots of paperwork due to customs. It was not an easy return but I took it to my local UPS store and they helped me with it as it was shipping DHL. I did not have to pay for the shipping.
So a month goes by and no refund. I start to get concerned as this is $535. I contact Lyst.com and they say I have to
Contact Tara Jarmon in France. So I get on the Tara Jarmon website and fill in their inquiry form. I did hear back from them only to have them say they had never received the dress.
Back I go to the local UPS store and they give me a print out of the DHL tracking of that package which showed it was delivered and they had had it for over two weeks and it even had the time of day it was signed for.
Back to Tara Jarmon with the proof and I send it to them and after a few days they get back with me and say that they will send the refund.
So I wait and wait and they don't send the refund so I contact Lyst.com and the person emailing me says that Tara Jarmon never got the dress. So I send them the DHL paperwork and then after a few days they respond with we will forward this to Tara Jarmon.
So I wait and still nothing. So I start filling out the form in the Tara Jarmon website daily trying to get them to tell me about my refund.
I go back to my original payment of $535 and notice that Lyst.com did not withdraw the money. It was a Swedish company named Klarna.
So Lyst does the enticing, Tara Jarmon provides and Klarna does the banking.
So now I am back and forth with Klarna.
Bottom line, I did finally get my money back. Would I ever deal with Lyst.com again? No way!