Lyft

On Lyft charged me after I was in life threatening situation siting nothing they can do because system didn't allow change. They also have tendency to block funds from account finalize ride in different about so temporarily you've paid twice outbof your account for same ride. Beware of how long this takes it could byour ability to do other transaction if you're on a fixed income like myself

The driver did not text me at arrival as requested. He did not wear a mask and did not use any hand sanitizers as per Lyft rules. I couldn't figure out how to use seatbelt at the back seat so ended up not using it. The floor by the back seat was dirty, and some squieaky sounds emanated from out back. The driver did not show turn signal when turning or changing lanes. There was something wrong with the passenger side tires as a pedestrian noted and notified the driver, to which driver replied with, I know. I tipped him anyway and Lyft still requested to tip afterwards. I had no way to leave this review or a feedback on Lyft website or app so am doing it here. I hope to never use Lyft ever again and don't recommend.

I use Lyft often and recently have had numerous drivers cancel rides when they realize that I'm heading somewhere far such as the airport. Riders get charged a fee for canceling rides due to the inconvenience to the driver. I have had numerous rides recently cancelled which inconvenienced me and left me with significantly longer waits. I think drivers should be penalized and riders should receive ride credits when drivers cancel on them.

Update: Like magic, 10 minutes after I left this review and contacted Lyft legal, I got a call from the driver. So I changed this from one star to three stars out of fairness.

My son left his Airpods case in a Lyft in NYC. We immediately contacted Lyft customer service who confirmed that the driver found the Airpods case in the backseat where my son was sitting. However, the driver never responded to my attempt to coordinate recovery even though I was willing to pay the required $15 service charge. I then contacted Lyft customer service and they basically said too bad. Not their problem. Apparently, Lyft is ok hiring thieves as drivers. Beware.

I haven't had any problems with Lyft, but this one recent incident with the use of service on January 26th. That it was not me is taking me through the ringer, since I have proof about that day now their saying it was on the 25th it just says the 26th, when I didn't use them that day either and I also have proof of that day also. I just wonder who do I go to next? (maybe headquarters) they're really making me sceptical of their service like uber... Talking about I rode with Godfrey. Who the Hell is Godfrey, I never ever even seen a Damn Godfrey... Not those days in particular

Waited close to five minutes for a ride the app said was six minutes away, but then the app changed drivers to one that was nine minutes away. I am an older person with a visual impairment, and I live in South Texas. Did I mention it's boiling outside? This has happened before. Please place people above profits, Lyft, especially those with disabilities.

I think it's pretty crappy when you request a ride and they take the money out of your debit card or your bank account and then when you want to leave the driver a tip on that same card they double charge you! They charge you the initial charge and then another charge with the tip included which makes it kind of hard for people that are low income or people that are getting from point A to point B that don't really have that extra money to have their financial institution hold on to it for five to seven days! This is ridiculous this is why I will not take Lyft again! Why can't Lyft simply just add the tip onto what is already been paid? Why do they have to double charge me? I think this policy is pretty stupid and it's not user friendly! If I had all this extra money for my financial institution to hold on to for the double charge I wouldn't be using Lyft now would I! You really should stop doing this to your customers it's not fair and it's not a good business practice! Especially since you already charged me for the ride initially! You promote tipping the driver but only it causes more problems in the long run that's why I will not tip and I will not use Lyft again. I'm not wealthy I can't afford for that $14.46 to be held 5 to 7 days I needed it today!

I've only used Lyft once. I heard they were superior to Uber so I thought I would give them a try. The driver picked us up in a timely manner in a sick Audi, really nice ride. But he did not speak one word of English lol. My friends and I are a laid back group, but it did get a little tricky trying to tell him to turn left/right when we don't know Spanish. I do like how you can tip right on the app and don't need cash like with uber.

Some hard of hearing person at support (Winter was her alleged name) got my one and only call into support completely wrong. She didn't hear all that I said, she (like most people these days) got a few "key" words and finished her "duties"! I got a lovely e-mail from Lyft offending me about "Lyft's community is composed of people from many views and backgrounds, and community members should respect these differences." The whole call had nothing to do with anything remotely deserving of that response. I called about a possible scam and their response was to offend me? Really? Okay guess we need ANOTHER ride share company besides Lyft and Uber...

I have had drivers flat out screw up and then cancel the ride so I was stuck having to run my card again!

Not happy I started taking lyft in June of this year was good for about 1 month, then every time I try to get a ride with lyft people cancel on me, in my opinion you take the good with the bad, your not always going to get that long ride for big money

Besides the occasional extensive wait times(last week it occured to me for the first time to wait almost 2 hours at LAX for a ping) and then i got a ride going to Brentwood.

Driving for lyft, passangers and overall experience is great.

However, when you have an issue the customer service is the worst thing ever! It makes me so mad that their customer service is o bad. The other day i drove until I reached $100(gross amount) and out of those $100 i only had $39 available to cash out and when i saw that i got pissed! I didnt know(btw still dont know) what was going on. I may have cashed part of the money maybe but i really couldnt remember and had(have) the feeling that i was being stolen from. I contacted lyft SO MANY TIMES explaining with most detail as possible, i took screen shots and wrote on the pics, and the answers i got kept on being generic answers that were seriously annoying! I spent time trying to make it as clear as possible and the representatives didn't give a $#*!, they barely read my email...

Here is one of the responses:
"With Express Pay, you can collect earnings on a debit card whenever youve earned at least $50, after the Lyft fee. Ride earnings, referral bonuses and mentor payments are included in Express Pay."

Basically all their responses say the same thing, no one bothered to look into my account to explain to me where the money went and why I had only $39 available out of $100 when it should be around $75.

After i got my sign up driver bonus and ran into this simple issue that LYFT clearly doesnt give a $#*! about, I'm considering Uber again (Politics aside).

It's really frustrating...

Well thanks for reading

I cant say that my entire Lyft experience has been a bad one. I have had some really nice drivers but then there are the shiesty ones. The ones that piss me off are the driver that cancels your ride. Ive had a few drivers cancel me stating, that I never came out for the pick up. This was totally false. I suggest that you screenshot every move especially when they are close to your pick up location. Remember theres a blue circle that shows your exact location on the Lyft tracking map. I have been taking pics of all of this for anyone that want to play games. I also send text and call the driver to make sure that theres no discrepancies about my location. I do understand that they are not suppose to text and drive; however, the directions for my pick me up is ALWAYS very detailed. Im ready to send pics to plead my case for anyone that would like to try me. My other gripe with Lyft is not having a direct line to speak with a representative about issues like this! This is the biggest problem that I have with this company. Overall, I have had more good experiences than bad ones. Ive never had to wait too long for a ride. I recently found out that messaging the company via Twitter gets a fast response. I will do this from now on but for cases like the ones that Ive experienced people should be able to contact a live agent.

I drive for Lyft and now they keep telling people that you can make up to 1500 that a joke with the 3.50 fares that they chrage and so many people who think that I can drive to but don't know how to get around town without GPS and the people you pick up out here anymore in phoenix area are cheap and don't tip and don't want to go any further than 1-3 miles away and waste your time and gas to pick them up about 40% tip and 60% don't tip and expect alot from the driver and have no respect for the driver think because they are a big spender and pay 4-5 dallors they can run the mouth to you or after the transaction is done by talking $#*! about the driver to try to get free rides from the company and its been slow down since the think that college kids are doing it it's a totally joke to they are cheap and broke and lazy to call for a ride for a short walk away and lots of the ride are getting longer to pick up then drop off the person Lyft has mess up the app sending the driver call 20 30 minutes away and you can't see were the person want to go until you get there now and wonder why the person don't get picked up last year shows that were the person want to go and chrage more money for the fare and wonder why the driver are not going out any more or will not pick up the person it used to be fast and easy to pick up the person but it not getting to the point where it's become a real problem in the Phoenix area cheap rides bad passenger in some cases and no tips and people tell you I'll put it in the fare and don't people want to go to the store and get picked up from the store waste your time and gas for 2.80 you get and are rude and cheap people who don't tip the driver only time you can make any money is in prime time now since most of the big spender don't tip and wait time is a joke 5 minutes and if they are not going any were you don't get paid for the wait time to used to but not any more and they are trying to scam the driver on the taxes send people taxes form who don't get them and if you do get one they are added the 20% on the tax forms so they don't have to pay the tax to the irs to so it's only a seasonal job to not going to make money in the summer mouth here it's become less and less money to make in Arizona to since the people with money are not coming out here anymore to Arizona about 10% from years past college kids are not going to work they are cheap and don't tip out here so I just want you to know that it's a good thing to do if you know the areas and don't need GPS to do the job the picture of the person smile on the ad if you're making great money you will be but remember that it's still a job your use your own vehicle and insurance and repair and maintenance and gas to do thris they only pay you 80% of the fare and if you're not getting good fares and make good money it's not worth it so I think really hard about doing this if you not serious about making money and because you have a car does not mean you can do this must be very good at the street and town to get around fast enough to find the person and drop them off don't have to speed around just know what your doing to the rideshare in Arizona are getting to be a joke now just remember that you will be paying for everything before to and they don't care about you ever you don't work for Lyft they work for you since they tell you that your not an employee of the company in anyway but remember that the star system is a scam to get money from people to only good thing from the star system is to get rid of bad passenger so good luck if you don't have experience doing cab work courier work and know that only pick up people who are with in 5-10 minutes max lost of cancel the ride and waste your time and gas to try to pick them up it better than most places to work but if you think the Phoenix area is paying 1500 a week that a joke to the price should go up to but they only cares about the money they make so if you don't know how to play the game with the cab business don't waste your time your not going to make any money