LycaMobileReviews 138

There is nothing good about this service provider. They won't even let you port your number to another carrier. The customer service agents have no clue on your account and extremely bad web portal

Universally difficult to understand India Call Center reps. Simply read scripts that are unhelpful and uninformative. Tried to Port In a number from the website for an activation and received a "Success. Undefined" message at the end. 5 days later called to check on port in status and was repeatedly told to wait 4-24hours for port in (that's what the script said) even though it's been FIVE days. Related the 5 day duration to the rep and simply received the REPEATED "4-24 hours" script. Requested Supervisor. Was told to call BACK "in an hour" for a Supervisor!

It all started when I needed to disconnect my card and link another one (Nickel Bank). I could not connect it, so I decided to use the top-up option from PayPal. The option was there, but it was impossible to top up. Somehow I managed to do it. I chose my own tariff to connect it again using the recharged balance. But it didn't work. I wrote to techsupport. After about 10 letters of correspondence I am told a short code, but not that one! I enter it, not expecting something wrong. A completely different data packet is activated! The nickel bank is charged for the day! However, it could not be activated before! How could this be?

I wrote back what was the right code - they didn't answer anything clearly. As a result, I was with this activated tariff for a month, just to connect my own at the end of it. I have already been sent a code in technical support. I entered a code on his phone *139********# and I was informed that this code can not be activated, come to the site and choose there!
That is, I have money on my balance, but I can't spend it in any way! I have never met an operator that completely fails to work properly with its customers. Not only do support operators not give you anything (they are not taught), but their own instructions don't work either!
As a result I was charged 51 euros for using the mobile Internet, even though I didn't even know it was working! I was pretty sure that nothing would work until I connected to the new plan. To say that I was angry - nothing to say. Just terrible service!
As a result I lost money, time, nerves and was left without communication. Conclusions do yourself

This is INHUMANE! Please read, so you do not fall into this trap.
I joined Lycambobile, sim only deal, over a week ago. I received the sim and new number and text several family/friends my new number. However, this new number had been previously used and was blocked on WhatsApp, attached to it, a photo of what appeared to be a stock image of an Asian girl. I therefore ported my old number across to Lycamobile, hasslefree! HERE'S WHAT THEY DON'T TELL YOU – because I had text several people, they deemed this as extravagant and blocked my number immediately. I spoke to customer service and explained that later that day I would need to speak with my son to find out which train he was getting back from school. Customer service told me it would be resolved in 1 hour, but that I would need to send a copy of my passport to verify (desperate, I very stupidly did this). Six hours later, and my phone still blocked, I spoke to another 25+ agents/bots online, all of which frustratingly terminated the conversation before getting anywhere. I called again from my work Teams number, by now very distressed that I can't contact my son. The customer services agent told me there was nothing he could do and that it would take 24-48 hours and that I should seek help by using a stranger's phone!
1 week later… my phone is still blocked! I have called customer service again today, for a PAC code to transfer my number to elsewhere, as I need a provider that I can actually use. They refused to give me this over the phone, stating I need to send a text. I can't! My phone is blocked! They advised I send an email, that will take 24-48 hours. Erm… if the last 24-48 hour saga is anything to go off I could be waiting forever. Meanwhile unable to contact my ill father or my child. I have had to seek help from the Police. I have read other comments and reviews, saying they have been unable to get a PAC code. Where to go from here?

I bought a sim card recently just to get around at first, everything was working normally up until one day I'm no longer able to send sms nor place phone calls. I contacted support to explain my situation, they asked me send them an email with all the details and information and told me that the issue will be resolved in 2 days. It's been 2 weeks and the issue persists.

Not to mention flaky network coverage

Hello all, I would like to share my experience with Lycamobile. So, I decided to port in my existing phone number to them and now I am stuck big time. They offer the worst customer services, their agents are extremely rude, untrained, and hang up the phone themselves without resolving issues. More
I don't want to stay with them and have been calling them to provide me a port out or a transfer pin which they provide after their pathetic verification process which requires frequently dialed phone numbers and every time I provide them with the right ones to which they respond I failed to verify and call us back again. This company is harassing me every time I call them. So far, I have been waiting for 4 days and called them over 10 times. I want to make you aware of their unethical behavior towards customers. In their policy, they could verify the information by asking me for a security pin which pretty much every other company does. This is not really what I was looking for.

Beware of the SiM + plan robbery. You purchase a sim card in store and the plan can only be activated if you buy another plan up front. Shocking scam practice.

Customer service is the worst. I should have read the other reviews. Lycamobile can go verify this: on 5/5/2023 I used the live chat feature on their US website (my phone number is *********** go verify it in your log), and I wanted to ask something about my SIM card. The agent (Eyena) required me to pass a verification. That's normal. Then she asked for the 2 numbers I had called the most in the last 6 months. What? Why not the numbers I called today or something that is both identifiable and easy to give? Who expects to keep track of who I call the most? My mom, my bank, my lover? I gave some guesses but the agent denied them and then insultingly said they couldn't verify me anymore since my guesses were wrong, and when I asked for other ways to verify she refused. I have had experience with bad customer service, but never this dehumanizing. Literally they could just ask me what numbers I have called today or in the past 3 days. But they have to come up with this nonsensical test that an actual number holder STARING at the call log can not pass. I was very disappointed.

EDIT: Upon the posting of this review, Lycamobile contacted me, went through the mistake, and gave me the info. So I have updated this review and increased the score to reflect my personal experience. It is not good that this happened, but it is good to know they can sometimes rectify their mistake.

Although Lycamobile might be cheap, why pay for something that doesn't even work properly? 95% of the time, you have one bar. And during that sweet 0.4 seconds of having 4 bars, guess what? It's still so slow. For me, it takes ~10 minutes to load a SINGULAR PAGE with 4 bars. You can't even load most apps using Lycamobile. "But it costs almost nothing!" is not an excuse. You shouldn't pay for something that does nothing. In fact, adding the proof of purchase took 5 minutes. If I could rate this negative, I would. Get T-Mobile or something else instead. Anything is better than Lycamobile, so either get something else or don't get it at all.

I bought a $60 package with national and international data, calls sms etc.
Turned out, that this is working only in the US. So now I am overseas and this sim card is completely useless. Customer service is via email as I can't call anybody while overseas)))
I wait a few days until somebody replies via email.
They said the international data is valid with WIFI only. Wtf guys?!?!?!
Why do I need data if I have a WIFI connection?
I think this lycamobile is a total scam.
I paid for a sim card and can't use it. Waste of time and money.

I have never dealth with such inept people in all my life. We got a two month plan to start with (December 2022) and from day one, people had trouble calling me and leaving a voice message. I could at least see who called. It started Dec. 11,2022. When I called friends, they said the name on their phone said another name. I also got a call for this particular person. Then, no one could call me...said invalid mailbox. Then I couldn't call anyone, then I had no internet...it was one thing after another and I called at least 5 times and all I ever got was they willl escalate the problem to their tech team. Well, here we are in April and nothing has been fixed. (my final time with Lyca was March 29th, 2023). Pay a little more and get someone is knows what they are doing and actually have a help desk.

Worst mobile company. Abosolute rip off! Signed up for £15.00 a month plan been charged £25 per month since and customer service is SHOCKING... (same happened to others I know of)

AVOID by all means
-1 STAR

They are really rude. No polite at all. If you ask questions they get mad at you. Really frustrated with their talking over the phone.

I have experienced the worst customer service with any company.Totally unprofessional and are taking customer for a ride

I used to be happy with their service until something went wrong. The company made an authorized charge on my credit card. I was unaware of it until I got a late fee. I disputed the charge because it was unauthorized, but also I was still paid six months in advance. Lycamobile blocked my account. I couldn't' sign in and they refused to provide me with my own account #. They insist I get a letter from my bank saying the bank reversed the dispute and will charge me a fee, but they bank can't close it until Lycamobile responds, but Lycamobile refuses. Even with the dispute, I was still paid in advance. Had to find another provide and file a complaint with the FCC, ICC, BBB, Atorny State General and the ecomerce.gov site for problems with a foreign business. P.S. I had trouble sending photos and responding to group texts for almost a year. They said it wasn't their issue. But when I got a different service, the problem went away. It's almost possible to speak to a live person and no one is going to help you. Again, it's a cheap and effective service, but if something goes wrong, it's going to be a nightmare.

This is a shocking company they are just thieves who take your money and give you nothing. Customer service is ridiculous, people are extremely rude and unhelpful, and if you have a problem they will come up with any excuse under the sun not to help you

Vorrei ringraziare l operatore Ramzi ******* per la sua disponibilità e professionalità mi ha risolto subito il problema.

I bought a sim from them and never got it. Tried to call customer service but they just wasted my time. Theres $5.25 down the drain. This company doesnt even seem to be based in the country. They are foreign through and through. Sad how anyone can just open a cell phone company these days. Theyre cheap for a reason. The customer service is horrible

They will take your number and not activate timely, greedy people. Stay away by all means, do not go for any of their offers, dropped connections and what not.

Ordered sim on Jan 30, sim delivered on Feb 3. Called in customer service to activate the number as well as port in existing number, he asked about 8digt activation which I never received yet writing this review. Number was successfully ported into Lyca but it is not activated, and then journey of frustration, humiliation, guilt and anger started. Customer service is pathetic, lack of knowledge, arrogant, rude and unprofessional. Back office team is the most incompetent group of people I have ever came across, literally after 8 days they are not able to activate my plan, worst feeling is I got stuck as my number is with Lyca without activation so I cannot even port it out to other network. WORD OF CAUTION THINK TWICE OR MORE BEFORE DECIDING TO GO WITH LYCA. You may end with all of the same or more I have gone still continuing on the voyage. One word for Lyca #Shameful