They keep telling me they will process my refund but no money was sent back! They are robbers and they are stealing people's money.
I am using everything to complaint and to show everybody who they are.
DONT ASK ME FOR MY ORDER NUMBER AGAIN AS YOU WILL BE DOING NOTHING. I WANT MY MONEY BACK BUT YOU ARE UNABLE TO DO THAT. I WILL CONTACT CHINESE AUTHORITIES NOW AND MY CREDIT CARD COMPANY
Never received a confirmation order and when contacted the seller never received an answer. Finally got my items after 12 weeks and quality is so poor. Never ever will I order from them again...
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I placed and order back in 6-18-2019 received 3 items, ORDERED 6 NOW. Never received the other 2 items I go to check tracking it states YOUR ORDER IS BEING PREPARED here it is 12-5-2019 no response no refund no nothing. I have ordered from many sites, this is the worse night mare. I ordered the 2 dresses for an event in August
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Very well made and good quality fabric etc. Color was spot on the color on the website. Also arrived in 20 days. I'll go back and do some shopping here.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
DONT DO IT. SCAM COMPANY. YOU WILL REGRET IT! ANY POSITIVE REVIEWS HAVE GOT TO BE POSTED BY EMPLOYEES BECAUSE THIS COMPANY IS A RIPOFF. DONT SHIP ON TIME. HORRIBLE QUALITY. DOESNT LOOK ANYTHING LIKE THE PICTURE. STAY AWAY! SAVE YOUR MONEY AND SHOP IN THE U.S.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
It's all a scam. They wont ship you your items bought, they wont refund money and you can't call anyone to talk to a person. It's all over email. ITS A SCAM DO NOT ORDER FROM THIS SITE. I lost $60.00 to these asses.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
I purchased several items in December 2018. When I recieved them they were nothing like the website picture. The fabric was poor quality the size chart they provided was in correct. I returned everything and still have not recieved a refund. I have contacted them several times regarding the status of my refund and they continue to give me the run around. PLEASE SAVE YOUR MONEY AND TIME. DONT BUY FROM THIS COMPANY.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to contact@luvyle.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Terrible company. I ordered some clothes they beat around the bush for giving me the return info. I shipped it back had a tracking number and everything and they still didn't give me my money back.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
I purchased items 2 months ago and still haven't received them - every time i complain i get told my order is on its way and then next day i get told an item is out of stock and to order an alternate item - DO NOT USE THIS COMPANY
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
This is my second review of this company as a follow-up. The first thing I have learned is to believe the reviews. I went ahead anyway and ordered, to my dismay. It took over 2 months to receive my total order( came at two different times) The clothes were so poorly made, nothing fit and the fabrics were so cheap so I sent everything back.
They made me jump thru hoops to do this-had to hang each item ( 5) on hangers and then take pictures to send them, put each item in original packaging, pay about $16 to send it back. I have been waiting over a month for a credit to my card and, finally, called my card company and issued a chargeback. It is a simple process and I suggest any person that is owed money from Luvyle do the same. A week ago they said they were rushing my refund ( $110.30) and I know it does not take that long. I would think that with all the terrible reviews that they would have changed the way they do business. Apparently not. I am angry over all the time this has taken me to deal with them.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
I'm inquiring about my order I made over a week ago? I have not yet received any email on my order and starting to think IF this is a scam. Please respond. Order ID is ******* and *******
Its an Awesome experience. I placed my first order and I was so happy at the moment I received my Parcel with the best quality. Thank you for the mind blowing service.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Delighted with the quality of the site. It is so easy to use and navigate to what you are searching for. Customer service is so amazing, nothing but the best from luvyle
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Despite the promise that a refund HAD BEEN SENT... you guessed it, NO REFUND HAS OCCURRED. NO email detailing the refund has been received.
Their comments to 'check my email' for the refund is just another runaround.
I think it is time to contact the State Attorney General and file fraud claims
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to contact@luvyle.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
Yet again Luvyle sends a meaningless and false response.
I DID receive an email from them ( a few days ago) telling me that a refund would be issued in 20 or more working days MEANING A MONTH from now.
Waiting another month for a refund to be started is insulting.
Their request that I send photos of the wrongly sized (and therefore unwearable) items is another stall tactic. They know what the item is and what it looks like yet they want photos sent? So they can send to the right department? The stalling, delay and intentional attempts to wear me out continue.
THIS HAS BEEN THE BIGGEST 'RUNAROUND' I'VE EVER ENCOUNTERED
As can be seen, Luvyle has responded again asking for name and order number. I just sent it to them, AGAIN. This is the 5th time I have given the order # and my name.
Their plan seems to be to delay, delay, delay... probably hoping that the unhappy customers will go away. IGNORE THEIR MEANINGLESS FRIENDLY RESPONSE
Ignore the nice sounding response which was posted by Luvyle. They have shown no intention of making things right. Their guarantees, promises and response are an insulting joke. They know my order # and my complaints... yet, they do nothing to correct matters. They pretend to be responsive here on sitejabber. Dont be fooled, their comments are all for show. Since writing my initial comments they have done NOTHING.
2 of 4 items not delivered. The 2 which DID arrive were horribly missized and unwearable. Sizes shown with product bear no relation to the actual product.
3 times have requested a refund on the 2 items which have NOT yet been shipped(5 weeks) and told them to cancel this part of order. Their responses are useless and insulting and my requests for refund have been ignored.
This is the biggest scam is over a month that my money is gone and I never received anything please safe your money and frustration from those ignorance
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
Ordered a sweater Jan 2020. Still haven't received it. They took my $30 and won't refund. Contacted them and they said they'd send the sweater. They're lying. Lying rotten rats who stole my $30.
*Please be aware a number of the positive reviews of this site are quite clearly fake*
Made an order on 12th July, was told it would take 3-7 days for delivery, on 28th July I emailed to ask where my order was (16 days after order) and was told it was ready for shipping and I would recieve a tracking number. 5 days later, I hadnt recieved any response from Luvyle. They managed to take my money on the same day the order was made though... impressive!
I have requested a refund and was told I would have to wait 25-35 days for the refund to be processed, I cant believe in 2018 a refund would take this long! Having sent a number of emails to Luvyle, the only time they seem to resapond is when you post a review - I wont be ordering from this company again and will continue to make contact until I recieve my refund- avoid avoid avoid!
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
Rubbish and you can't return the item cost as cost of prohibitive and they obviously discourage you so not convinced you would ever get your money back
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
I really like the wide selection of elegant clothes at Luvyle. There are many clothes at very good prices. I love to shop with you, I always spot something at a good price.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
I found this website really amazing. All the products are genuine and reliable here. I have ordered products from it, all were same as shown on website. I would love to order again from it...
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Overview
Luvyle has a rating of 2.5 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Luvyle most frequently mention customer service, credit card and poor quality. Luvyle ranks 105th among Women's Clothing sites.
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- WANCHAI, Hong Kong
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle