business logo of Luminess

LuminessReviews 7,845

3.8

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.


luminesscosmetics.com
Stafford, TX, United States
+25
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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,648
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60,635 reviews
Missouri
1 review
0 helpful votes
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Underwhelming
February 27, 2024

I was really looking forward to this and super hyped but was ultimately let down by the coverage, the shade, etc.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2024
Delight T. Luminess Rep
over a year old

Hey Callen! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

North Carolina
1 review
0 helpful votes
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Don't like the color
February 27, 2024
Updated review

Great offer but it's not the color for me wish to return

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2024
Delight T. Luminess Rep
over a year old

Hey Paula! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️


Good offer thanks
January 26, 2024
Previous review

Good offer thanks

Date of experience: January 26, 2024
New York
1 review
0 helpful votes
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WOW!
February 14, 2024

I'm very impressed with the matching shade it just blended with my skin sooo good!,super light weight for women like me who don't wear make up on her daily basis

Date of experience: February 14, 2024
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Georgia
1 review
0 helpful votes
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Ordering and Delivery very easy
February 14, 2024

I received my machine but it doesn't spray the makeup at all. It's a defective machine and I have reached out to customer service but no one seems to answer. At this point and time, I would not recommend this machine because I can't use it. My box for it has previously been opened and felt greasy. I'm not sure what is up with that.

Date of experience: February 14, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Massachusetts
1 review
0 helpful votes
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Wrong color picked
February 13, 2024

I like the texture, but I picked the wrong shade. I have to return to order the right one

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

Let us know if you need any help! We are here for you. You can contact our Luminess customer care team, 1-888-793-7474.❤️

Wyoming
1 review
0 helpful votes
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Interesting products
February 13, 2024

Ordered, received my order. Not a good color on me. Made a call and a new color is on its way. Very easy to make adjustments.

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

TYSM for sharing your experience! ❤️

Texas
1 review
0 helpful votes
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Excellent customer service!
February 13, 2024

They really gave me some great deals to go along with my first order.

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

We are happy to hear you had a positive experience with our company! 🥰

Tennessee
1 review
0 helpful votes
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1st time user
February 13, 2024

I just started wearing it. I like it so far. We'll see how it is after a couple weeks.
Thank you 😊

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

Texas
1 review
0 helpful votes
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I like the makeup I would just like to know how much it is. I guess I'm not understanding that important par.

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

Hi Diana!Thanks so much for leaving your feedback with us! I have emailed your order details to the email on file. Please let us know if you have any questions-we are here to help! (:

Texas
1 review
0 helpful votes
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Color
February 13, 2024

The color is beautiful for an older lady. Also helps cover up my unwanted skin tones and lines

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Alabama
1 review
0 helpful votes
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Love it
February 13, 2024

I have pitted acne scaring this product covers them great.

Date of experience: February 13, 2024
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Florida
1 review
0 helpful votes
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Wonderful
February 12, 2024

So excited about my new stuff, will recommend to my friends

Date of experience: February 12, 2024
Delight T. Luminess Rep
over a year old

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Ohio
1 review
0 helpful votes
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I love the Breeze!
February 12, 2024

I've been a Luminess Air customer for about 8 years and just recently upgraded to a Breeze. It really is a breeze! I love their products and this is the next best tool to help me apply them. Plus, if you have automatic orders and anything goes wrong with your machine or the stylist gets clogged, they are always there to help. While the regular customer service number leaves much to be desired, the service on what used to be called the "beauty club" line is spectacular. I think it is a difference in call center service where they don't really know the product vs. real employees with knowledge and ability to help you out. Over all, this is my daily makeup that nothing else can really hold a candle to.

Date of experience: February 12, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

New Mexico
2 reviews
0 helpful votes
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Nice!
February 12, 2024

So far so good. I think I should have gotten the medium beige.

Date of experience: February 12, 2024
Delight T. Luminess Rep
over a year old

Hello Denise! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Rhode Island
1 review
0 helpful votes
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Still haven't received my order
February 27, 2024

I placed a first-time order on January 24th. It is February 12th and I still haven't received anything. I will not re-order as Waiting 3 weeks for an order to arrive is unacceptable.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2024
Delight T. Luminess Rep
over a year old

Hello Danielle! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

California
1 review
0 helpful votes
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I love this spray foundation!
February 11, 2024
Updated review

I've been using the original Luminess airbrush for about 10 years and have been very happy. As a severe eczema sufferer it gave me coverage and confidence. But as I've gotten older I was looking for more coverage, so I decided to try the spray foundation. I love it! It's even faster and easier than the airbrush, and buildable for different coverage and occasions. And with the hyaluronic acid my skin feels amazing, even when I'm not wearing make up!

Date of experience: February 11, 2024
Delight T. Luminess Rep
over a year old

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️


I love the sales!
April 14, 2023
Previous review

I love the sales!

Date of experience: April 14, 2023

I sometimes have a hard time with the website
October 12, 2022
Previous review

I sometimes have a hard time with the website.

Date of experience: October 12, 2022
Texas
2 reviews
0 helpful votes
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Unexpected quality
February 27, 2024

I received an unexpected quality package and design and product it's bad coloring it doesn't work properly like it says it's supposed to or anything. I am beyond disappointed.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2024
Delight T. Luminess Rep
over a year old

Hey there! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Mississippi
1 review
0 helpful votes
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Looks silky and not heavy on my face.
February 11, 2024

Very easy to apply and love the shade that was picked for me.

Date of experience: February 11, 2024
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

Florida
1 review
0 helpful votes
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Love the product
February 11, 2024

The primer and foundation are excellent. Love the coverage and the skin match.

Date of experience: February 11, 2024
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Washington
1 review
0 helpful votes
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Overall great with one frustration
February 11, 2024

Overall it's been great I haven't quite made my 14-day trial yet so we'll let you know how that goes whether or not I decide to keep the product. So far so good other than when I initially ordered the product my total was $3 and some change for the shipping since it was a trial but yet there was a hold put on my account for like 80 bucks that I wasn't expecting it was a temporary hold and it was gone after a couple days and it never actually came out of my account but it would have been a lot smoother if I didn't expected it.

Date of experience: February 11, 2024
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product, we are always looking for ways we can improve! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️