Lufthansa

I was pleased with Lufthansa and a fan of the airline. But recently we had the worst check-in experience ever. I booked a round flight which was a two-hub trip, and evidently, I should have had a Visa for less than two hours layover in a transit flight.
Because of that, I was not allowed to fly and forced to pay three times more for my wife and me to fly the next day.
At the same time, there were two more people with the same problem and the staff, and the manager seemed totally familiar with the problem. It seemed unusual and inferred that Lufthansa knew about the issue and did not prevent it from happening probably for a long time. It simply could be precluded by sending an email and letting me know.
It bothered me a lot, and I would say Lufthansa might do it intentionally because they offered no solution other than paying more, and such similar cases happen a lot, and many accept the offers like us. Because they don't have any other choices. I feel it likes taking advantage of the most vulnerable people in their extremely desperate condition and unfair. At least they should let you be refunded.

Terrible recent experience with Lufthansa. Denied reimbursement that was promised to me. Totally unacceptable and unbelievable.

During COVID they changed 3 times our flight schedules, which is understandable, but they changed for cheapest flight tickets and when we asked a refund, they reimbursed the cheap tickets price instead of the initial price we paid!
We purchased initial tickets back in JANUARY 2020, and are still claiming the 752 SGD they never reimbursed - almost a flight ticket... 1. We bought our tickets in January 2020 and paid SGD 4713. 20
2. Rebooking done on 3/7/2020 to extend our stay and we paid an additional SGD52.10 per passenger.
3. then on 29/9/2020 Lufthansa rescheduled our flights, then again on the 1/10/2020 making our trip actually undoable since the chronology of the flights was inverted
(way back from France before even getting there: what a joke!)
4. On 5/10/2020, we contacted Lufthansa services to mention this impossible travel schedule and got a modification done because of your change.
5. on 6/11/2020, they have rescheduled for the 3rd time our flights

When a customer reschedules for more expensive price: the company asks the customer the difference, normal! But when they exchange our tickets to cheaper ones... the customer is not reimbursed?
Is that what Lufthansa highlights as " its Corporate responsibility "!
For 20 months now we are looking for our SGD 752.40, almost the price of one return ticket!.
This is a $#*!ty company - and according to Forbes and other articles on the topic, Lufthansa intentionally not refunds it scustomers. SO AVOID: take another air company!

My son was flying out on his British passport with a passport that had 11 months validity. Lufthansa at check-in refused to board him because they said when he returns to the UK he only has 5 months validity and forced him to buy an earlier return. We kept telling them that you can return to your own country with even an invalid passport and that the 6 month rule is when you are leaving your country not entering it again. However they told him either pay more or we won't board you. When he complained they threatened to arrest him. As he had to go to Iran on that flight he had to pay. Now he is in Iran where he is told that he has to stay until the original date and that there is no problem for him to go back on that date. Lufthansa, however is saying that they can't do anything that he has to go to a travel agency and pay to get for another ticket to have his original date reinstated. He is in effect stranded in Iran and they are saying that yes, he can go back on the original date but has to pay yet again for a ticket. I have tried to call them but there is no customer relations number - you can only submit a feedback! And they do not answer the feedback, I have sent them 6 already. My son has no money now to buy another ticket and he has to stay in Iran for his studies until the time of the original ticket. This is just highway robbery. Every number I call just say we can only take money and sell a new ticket. How can a large company like this not have a number for customers to call in an emergency. How can they not even have an email? Just a feedback form with no reply? Surely there must be a travel ombudsman that one can complain to? Apparently they can only forcibly take money and threaten people, but cannot even rectify their own mistakes or even acknowledge complaints! Never ever fly Lufthansa as there is no accountability and they will do whatever they want and ride roughshod over people. All other airlines have customer care lines except Lufthansa.

ZERO STARS

I don't recommend LUCIFER AIRLINES. We were on our way to a funeral and Lucifer Airlines had no sympathy and gave away our seats to American Airline passengers for inflated prices to make more money. We had to pay an additional $600 to change the tickets for another flight, leaving the next day, due to their greediness, and after several representatives initially quoted us $300 to change the ticket. None of the representatives had an answer about why the previous reps quoted $300 and why they were now randomly quoting $600. I guess they throw out whatever random prices LUCIFER pulls out of hell for them.

The Lufthansa Supervisor (at DFW airport), Sharon, is an extremely, disgustingly rude, un-compassionate Supervisor. She did not care about our situation at all and lied about many things to cover her company's a** as well as her own. The lies just rolled off her tongue. She must lie professionally when not at work. Then she finally slipped up and admitted that they gave away our seats to American Airline passengers (which is Lufthansa's affiliate), that's why we were not allowed to board the flight for the funeral although we were there early enough and we provided her proof of that by showing her airport gate tickets. She claimed we arrived at one time, we showed her our tickets showing we arrived on time. She had no response to that evidence. She later lied that she should would supply us with a document to provide the reservation line with, so we could change our flights with no penalty fee. When we called the reservation line to do so, they said they had no such document on file as SHARON claimed.

Pick another airline if you want at least decent service. By now you should know how Lufthansa, I mean LUCIFER AIRLINES operates, especially after that incident with their German Wings aircraft crashing last year and them employing a pilot that they knew was mentally unstable to fly an aircraft that killed many innocent people. Their main goal is money at the consumer's expense. The company and it's robotic, rude, unprofessional employees have no compassion for people just dollar signs.

I'm satisfied with their service! It was nice trip and the flight was smooth, no problem with check in!

Lufthansa is a good airlaine with an high quality and amazing stuff.
I never had a problem with my bookings