Lucky Vitamin

Only after placing an order was I informed the item was out of stock. 3 1/2 weeks later I had received only 1 email to notify me that the item was still back ordered. I contacted them 3 times and was told the manufacturer was out of stock, so I contacted the manufacturer. They were not out of stock!
Forwarded manufacture's email to them and requested an explanation - the reply was the same old 'back ordered ' lie and an invitation to cancel the order and find the product elsewhere. By this time I certainly wasn't going to give them my money anyway.
DON'T WASTE YOUR TIME AND MONEY AT LUCKY VITAMIN

Original order total was just over $100, with $97 of that amount going towards 2 boxes of a backordered supplement. I was very surprised their system didn't ask if I was willing to wait the expected 7-10 days to allow everything to ship in one box. Customer could be offered a small discount as a 'thank you' for saving wasted shipping costs/boxes. When their system notified me that my $3 bar of soap would get shipped across the country by itself, I went online to request the order be held so it could ship everything together. When that was refused, I asked for the order to be cancelled. That request was also refused and a $3 bar of soap shipped... yikes. You don't need futuristic AI to figure this out, just a simple if/then statement that kicks-in when a majority of the order total involves 1-2 backordered items.

I gave LV a rating of more than 1 star for at least finally agreeing to cancel the backordered items once the arrival timeline extended to 30+ days.

Please upgrade your system to allow a customer to cancel an order that hasn't processed (i. E. items haven't been pulled / boxed). Reminding me I can always mail something back at my expense, when there was plenty of time to cancel, is not impressive.

I'm a repeat customer! My only grief is that I can't use the automatic repeat since I'm in Canada. GREAT prices fast HONEST service AND PayPal! How can you ask for more!

I mainly use Lucky Vitamin to find products that I can't find in other stores in my area. I like to shop for the best unit price; so, I like the way that Lucky Vitamin shows pricing. I can see what the advantages are to buying multiples of the same item. Because I often buy more than I need, I don't usually fret about the amount of time that back-ordered items take to ship, but they sometimes take a long while: That turnaround time could be better. And I noticed that a few of the products that I was looking for were not on the Web site this time, even though other items from the company are still featured, and I probably could find those items at another store.(I was looking for Everyone's Unscented Body Lotion and the corresponding soap.) I think that the rewards for having an account are pretty slow to pay off; so, that could be better, too. I think that if Lucky Vitamin included small samples of product, especially product similar to what the customer purchased, in the shipped orders, this might improve the customer's experience, especially since the service seems to be geared towards educating customers, which is another feature of the Web site that I appreciate. All in all, I had a good shopping experience, but I had to give up on a few of the items that I was originally looking for, and some improvements could be made.

Great prices and hard to find items are here at lucky. I like the wishlist and regimen list too. The only thing is the shipping, which takes so long, I was trying to find out about overnight due to 'cold pack items' and it was explained that after 1 pm est is considered ordering the next day, they don't work weekends, so if ya order over night on a Wednesday you'll still get it Tuesday of the following week. Lame. Also, if I have some items that are shop runner they still don't ship those to me 2 day shipping even though they state next to them, shop runner for shipment, they go in the box with 6 business days which ends up being 2 weeks later earliest, which is a long time to wait for anything being shipped within the states these days. So I redid my order, what i needed this year I ordered elsewhere and what I could live without for eons I placed with Lucky, so they lost a couple hundred and i'm bummed but now i know I have to order a month in advance and that way they remain a good source. They do carry hard to find items,

Ordering from Lucky Vitamin is so easy. My items are shipped right away. If an item is backordered, they let me know right away. Customer Service is outstanding.