• Lucky Vitamin

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 2.94 stars from 2,735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lucky Vitamin most frequently mention live chat, post office, and tracking number problems. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Quality
    181
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
71
See all photos

What reviewers want you to know

Positive highlights

  • Lucky has consistently high quality products, delivered in a timely manner.
  • First time customer and found web site easy to use and loved the copy promo code function.

Critical highlights

  • I contacted Luckyvitamin about getting a refund and I have been very unsatisfied with their customer service.
How would you rate Lucky Vitamin?
Top Positive Review

“Very satisfied”

sonia T.
7/17/22

Many years I buy my supplements and vitamins, from USA shipping worldwide. They have such a big range of choices... I love it. Very professional and nice!

Top Critical Review

“Bad Website, Bad Customer Service”

Craig B.
2/13/23

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Reviews (2,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user soniat158
1 review
0 helpful votes
July 17th, 2022
Verified purchase

Many years I buy my supplements and vitamins, from USA shipping worldwide.
They have such a big range of choices...
I love it.
Very professional and nice!

Tip for consumers:
enjoy

Products used:
a lot since many years, vitamins, supplements...

Service
Value
Shipping
Returns
Quality
Thumbnail of user eseraph06
1 review
1 helpful vote
April 4th, 2023

I am an expat in Riyadh, Saudi Arabia. Last February 2023 I ordered some supplements door-to-door from Lucky Vitamins. I got a tracking No. Which never worked. After 2 months I wrote to them and was surprised to hear that the shipment arrived in Riyadh on 1st March, the courier slept on it, then sent it back to the US. I was never notified, and would still be waiting had i not contacted them. They said they will refund me, less 25% for "restocking fee", in spite of the whole fiasco being the courier's mistake and me having wasted 2 months waiting and then emailing their Customer Service. I am still waiting for my refund. I would never recommend this Company to anyone.

Products used:
health supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user craigb1016
1 review
1 helpful vote
February 13th, 2023
Verified purchase

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Tip for consumers:
Order from someone else.

Products used:
Lily’s products

Service
Value
Shipping
Thumbnail of user lindap2954
1 review
0 helpful votes
January 15th, 2023
Verified purchase

I have been ordering from Lucky Vitamin for years. They always provide high quality products and equally high quality and helpful support personnel. My reward voucher expired and they were able to reinstate it for me.

Thumbnail of user kathym598
1 review
1 helpful vote
February 2nd, 2019

I found lucky vitamin through a friend and have ordered a couple of times but often find myself deciding it's easier and just as inexpensive to just pick standard staples up. I like good values and often shop when I get a discount code but inevitably, it is not in the too short timeframe of three days and the code expires. Then I call customer service, let them do the order all over (because they can't see my cart) and then I get discount. Too cumbersome compared to most every other online shopping experience. Why is three days the magic number? People travel, they aren't out of products etc. Give me some time to get the discount and shop at MY convenience and I will take the time to browse all your interesting products and likely buy more. This review process annoying as well... I can't seem to post without registering for site jabber? I care enough about lucky vitamin to do it, but don't think I should be forced to for my review to post. Will unsubsribe immediately

Thumbnail of user kusumc1
1 review
0 helpful votes
January 29th, 2023
Verified purchase

Luckyvitamin is a very great website to order your high quality supplements and get good discounts and hassle free delivery from them at a minimal cost

Products used:
Berberine I use

Service
Value
Shipping
Returns
Quality
Thumbnail of user christenaw2
1 review
0 helpful votes
August 29th, 2022
Verified purchase

I love ordering from lucky vitamin because they offer bulk prices, fast & free shipping and carry many of the high ticket products I use in my business for a much lesser price. So happy they now ship to Canada and it gets to me just as fast as other Canadian companies I also shop with.

Products used:
Lily's chocolate chips & coconut aminos soy sauce

Service
Value
Shipping
Quality
Thumbnail of user hollyg356
1 review
0 helpful votes
November 25th, 2022
Verified purchase

I searched several other website for the same product and all others were out of stock, grossly overpriced or shipping was expensive. Only here did I find the product I was looking for at a good price and fair deal.

Tip for consumers:
Get a promo code to add to your discount

Products used:
Dragon fruit chips

Service
Value
Shipping
Quality
Thumbnail of user beatrizc24
1 review
1 helpful vote
March 4th, 2019

I enjoy the competitive prices and the variety of products available. I have been ordering for a few years now and I love it. The Auto Ship is also a great idea so you don't have to remember to order. The only problem is the shipping process and the time it takes to receive your order. Not too pleased with this aspect of the website.

Thumbnail of user annetted229
1 review
0 helpful votes
January 26th, 2022
Verified purchase

I've been using Lucky Vitamin for a long time. I usually find what I'm looking for and the price is right. Free shipping at $49 is amazing considering supply & demand.

Thumbnail of user th239
1 review
0 helpful votes
April 23rd, 2020

Taste great and good value! Plant Fusion is great! The vanilla is by far the best tasting one. Thanks Lucky Vitamin!

Thumbnail of user jessicam770
1 review
0 helpful votes
June 23rd, 2019

Item was on back order so took awhile to get it, then when I received it, the item was leaking in the box, sticker attached to bottle was oily couldn't see what it was and papers inside the box under the bottle were full of oil as well. Over all I'm glad I was able to recieve and still have a little more than half the bottle left and my money didnt go to waste

Thumbnail of user salahs17
1 review
0 helpful votes
August 20th, 2022
Verified purchase

Luckyvitamin is an excellent website, but it lacks one feature that allows it to compete with other sites in the same industry, such as iHerb: a mobile application for Android and iOS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethq7
1 review
0 helpful votes
November 7th, 2017

Website is very slow, need to improve on the response time and speed to ensure a more pleasant online buying experience. Packaging also needs improvement, especially when shipping liquids, shampoos, etc. Attention and care in packaging will help prevent inconvenience for both parties. Other than that, pricing and variety of product offerings are still very good at Lucky Vitamin and I order my supplements online almost every month!

Thumbnail of user ck115
1 review
0 helpful votes
January 2nd, 2018

I just tried to check out with PayPal and it said with some of my purchase (I did not use auto ship) I couldn't use it. I hate paying any other way. I've had too many issues with it. I usually have an easier time checking out but it wouldn't let me use PayPal for some dumb reason. Not happy with that but ordered any way. I also wish they had better deals-10% off if you spend $100? Not that great of a deal, at least give 10% off for smaller amounts, people would buy more-I know I would.

Thumbnail of user geoffreyp93
1 review
0 helpful votes
October 21st, 2022

They offer some great products and many prices even beat Amazon! For example, the Lucky Vitamin brand Gymnema sylvestre I take every day contains the exact same ingredient as what I'd been taking, but at a lower price per dose. Their Green Tea extract also has MUCH lower caffeine than any other brand I've seen- a plus for caffeine-sensitive consumers.

Tip for consumers:
Choose products from the drop-down menu from the search bar for better results

Products used:
vitamins, supplements and health adjuvants

Service
Value
Shipping
Quality
Thumbnail of user bh351
1 review
2 helpful votes
April 21st, 2020

Original order total was just over $100, with $97 of that amount going towards 2 boxes of a backordered supplement. I was very surprised their system didn't ask if I was willing to wait the expected 7-10 days to allow everything to ship in one box. Customer could be offered a small discount as a 'thank you' for saving wasted shipping costs/boxes. When their system notified me that my $3 bar of soap would get shipped across the country by itself, I went online to request the order be held so it could ship everything together. When that was refused, I asked for the order to be cancelled. That request was also refused and a $3 bar of soap shipped... yikes. You don't need futuristic AI to figure this out, just a simple if/then statement that kicks-in when a majority of the order total involves 1-2 backordered items.

I gave LV a rating of more than 1 star for at least finally agreeing to cancel the backordered items once the arrival timeline extended to 30+ days.

Please upgrade your system to allow a customer to cancel an order that hasn't processed (i. E. items haven't been pulled / boxed). Reminding me I can always mail something back at my expense, when there was plenty of time to cancel, is not impressive.

Thumbnail of user davidn2065
1 review
0 helpful votes
September 13th, 2022
Verified purchase

First time to the Lucky Vitamin Website and when I finished a search on their site and placed an order, I was highly gratified at the simplicity! Thankful for fair pricing as well.

Products used:
NOW Super Enzymes

Service
Value
Thumbnail of user alanb286
1 review
1 helpful vote
February 10th, 2019

The US post office ships in three days. Fed X takes seven days. Fed X usually charges more, too. That's a long time, particularly when your order has been on back-order for several weeks?

Thumbnail of user raym373
1 review
0 helpful votes
November 6th, 2020

I have been a customer for years and love to order from them however for over a year they have had a terrible back order issue. The bad thing is there is no way online to cancel a back order. You must call customer service to cancel a back order and good luck getting through to them. They will leave it on back order and most of the time they will finally cancel it themselves.

Thumbnail of user amandae256
1 review
0 helpful votes
August 2nd, 2020

I mainly use Lucky Vitamin to find products that I can't find in other stores in my area. I like to shop for the best unit price; so, I like the way that Lucky Vitamin shows pricing. I can see what the advantages are to buying multiples of the same item. Because I often buy more than I need, I don't usually fret about the amount of time that back-ordered items take to ship, but they sometimes take a long while: That turnaround time could be better. And I noticed that a few of the products that I was looking for were not on the Web site this time, even though other items from the company are still featured, and I probably could find those items at another store.(I was looking for Everyone's Unscented Body Lotion and the corresponding soap.) I think that the rewards for having an account are pretty slow to pay off; so, that could be better, too. I think that if Lucky Vitamin included small samples of product, especially product similar to what the customer purchased, in the shipped orders, this might improve the customer's experience, especially since the service seems to be geared towards educating customers, which is another feature of the Web site that I appreciate. All in all, I had a good shopping experience, but I had to give up on a few of the items that I was originally looking for, and some improvements could be made.

Thumbnail of user gc408
1 review
0 helpful votes
August 18th, 2022

I have been using luckyvitamin.com for over a year, and have been very happy with the pricing, service and information provided at the site. Also, LuckyVitamin has a nutritionist who will work with you to make sure you are using the most beneficial vitamins and minerals for your health needs, and will answer any questions. They have great deals and sales on various products as well.

Products used:
Vitamins, supplements, food, skin care, soap

Service
Value
Shipping
Quality
Thumbnail of user mayd20
1 review
0 helpful votes
May 29th, 2018

I tried placing another order and again I had trouble. My order was there and when I went to place it the order was gone. I was so frustrated I gave up and planned on calling the next day. But on The next day I get a message saying my order was being processed! I also wanted to use a coupon which I was told by a rep., I couldn't use coupons due to auto ship. I placed a new order and used my coupons!

Thumbnail of user thomasb2336
1 review
1 helpful vote
March 4th, 2021

We´ve been waiting for 10 weeks for our order. Bad custumer service! No money back and alwaiy the same anwsers!

Thumbnail of user chloh1
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I am ordering a number of products for the second time. I am so impressed with their prices, options and availability. Highly recommend!

Value
Shipping
Quality

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2.9
2,735 reviews
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