Lucky Vitamin

Horrible company, requires you to call 1. Your credit card company, 2. Visa merchant verification, and requests you do a 3 way call to Visa and THEN to Lucky Vitamin as they "cannot make the 3 way call themselves" to verify a first time order of $123.48. Wow. I guess to this pitiful company that amount is like thousands of dollars. Btw, both my CC company and Visa told me they had never heard of a RETAILER requesting a customer obtain the transaction/authorization code from them, I was told the merchant retailer is supposed to verify themselves through Visa/Mastercard merchant services. Lazy Lucky Vitamins! They refused to ship my order even though my CC company supervisor verified the transaction went through and was already posted to my account FOR DAYS. Lucky Vitamin said they were holding my package (in some kind of hostage situation) until I obtained this fictitious authorization code which NO CC nor Visa Merchant services was willing to give out nor do a 3 way call with Lucky Vitamin. Lucky Vitamin's "supervisor" also suggested that I try to pay via Paypal, WTH! I earn cashback from my CC, why in the heck would anyone use Paypal? My CC company told me this sounded suspicious and placed Lucky Vitamin on their FRAUD WATCH and disputed the charge while giving me a refund immediately! Oh, and the kicker? I bought the SAME 4 bottles in the SAME quantity counts from another online vendor for $23 savings, I only paid $100.91 for the SAME ORDER saving myself +$22.57! Oh, and my over 20+(!) requests to cancel my account altogether has so far been ignored. I will file a complaint with my attorney general as well as Pennsylvania's attorney general's office, where this "company" is located! Thank God I disputed this order and saved myself 22.57%!

I refuse to do business anymore with luckyvitamin.com. More than once I have received email coupon offers that were deceptive & false advertising. Today, I spoke on the phone for about 30 mins (lots of waiting) with a nice customer service rep "Russell", but
He said the coupon showed on their end was only good for 24 hrs (not 48 hours as stated in the email I received with the coupon) and later he claimed there were excluded items (although the exact personal care items showed the discount when I put them into my online cart/basket & the email stated all personal care items got the 10% discount). Last night (same day of receiving my coupon in my email), I was adding more personal care items to my online cart (which were the qualifying items for the 10% coupon), they all showed they received the discount as I placed the item into the cart to buy. When I went to my cart to check out, I had to re-enter the coupon code CARE10OFF as it had disappeared. It said that coupon had expired. I tried re-entering the coupon several times to get it to take it, I emailed Lucky Vitamin at 9 PM & called them this morning. I have been a customer for years, but won't do business with people who use deceptiveness, false advertisement and untruths. They are not my friend (although they pretend to be your friend) or who I want to give business to. I do not want to support them with my hard earned money. Like I mentioned, this isn't the first time I had trouble with Lucky honoring a coupon they sent me. I have several other companies online that are upfront, transparent (not hiding), wonderful to do business & don't waste my time.