Lowe's

I dealt with Jake in flooring today. O. M. G. he was awesome! Having never installed flooring in a motorhome, needless to say I had many questions. Jake took time, explained everything to me and answered questions before I asked them. So nice and understanding. I will go to Lowe's for everything we need. Incredible customer service. Every time we've gone there, we've had a super positive experience. A+++ Thank you Lowes!
(When I tried to submit this review, it said I already submitted one so this would replace it. I wish that didn't happen because I had an equally amazing experience with Darryl when we bought our flooring just a couple of weeks ago. Jake helped today with moulding for our floor. Both men were so helpful and kind. Darryl AND Jake were wondetful).

I bought flooring and the related install services in June. One of the incentives for the purchase was a significant rebate offer. I filed the rebate on June 28th. It's September 22, and I'm still waiting. I called the support center today and they told me that it could be another 6 to 8 weeks. This is unacceptable. In today's computer age, where the order/purchase information was on-line and the rebate information was entered on-line, it should have taken days not months to process. Again, it's not OK.

I must have applied at Lowes five or six times in the last couple of years. With over 30 years of customer service under my belt, I really thought I had a chance. I am beginning to think it has something to do with my age. I just don't get it.

If I could provide anything less than 1 Star I would. The original wait time for a rebate was 6-8 weeks. I waited... then they asked for patience and asked to wait another 4 weeks so I waited... Now at 12 weeks I finally get someone on the phone and they tell me things are at a stand still and that I need to be patient and wait longer. Also, they could not give me any idea of the additional time I will have to wait. Lowe's did not wait for me to pay them when the lawnmower was purchased, they wanted paid at time of purchase, and yet I can't find out when a person will push the button to process my rebate because I already did all of the work and submitted it digitally. And with no answers from them, this is just a complete lack of respect for the customers who purchase their items.

I should know better by now but today I went into the Lowes in Willoughby Ohio to purchase a new stove. There was almost no customers in the store but plenty of staff. In the appliance department there were 4 staff members bs'ing to themselves. One actually looked up and asked what we wanted. We said we were looking at stoves. He went back to his bull session. Not getting any information we needed we finally left the store and went to Home Depot. What a difference. We purchased the new stove at Home Depot. Their staff actually seems to enjoy their jobs and the customers. This was the last time at Lowes.

Good and fair prices. The staff is helpful. It's nice that they took over for Sears Craftsman Tools.

I bought tools over 30 years ago from Sears and Lowe's never questions a replacement request.

Good Job!

I put in all of the necessary information, and did it correctly, to use Lowe's online system to get a Veteran discount. Well, it doesn't work at all. I contacted customer service and they are horrible. Mostly just Bots and the humans aren't much better. They require a trip to Lowe's, which is hours away in northern MI weather to register in person. Ridiculous. This company doesn't deserve my business and will not get it. I recommend you stay away too. They have atrocious customer support.

I made an online order for about $3,500. The charge was placed on my card and then within hours credited back. I got a notification from Lowes that the payment was declined. I went back on to the order and noticed that half of the order was paid for, so I re-paid for the other half. Then yesterday Lowes charged me AGAIN for the full amount. I am now charged twice for $3,500 and am told that it will release in a week or 2. This is totally unacceptable. I am not a rich person and having $3,500 tied up on my card has put me in a tough position. I have never worked with a worse company in my life, both in-store and online. BUYER BEWARE!

Ordered $2000 of wood and other products for a project as a delivery. My delivery was missing over $600 of plywood. The delivery driver told me that they knew the order was wrong but loaded him up anyway. He said because he was just a contracted driver that I'd have to contact the store for my missing items. Called the store twice that day and got put on hold for 40min. Called their 1-800 customer service line on two occasions filing a claim. Had to following up the next day after the store still failed to follow up with me. Talked to the stores operational manager twice and the lumber department manager over the next week. Twice they told me they would rectify the situation and twice they failed to even follow up with me. Never got my wood. Had to file a claim with my credit card today because Lowes has been wildly incompetent. Absolutely disgraceful. Needless to say, as a man of principle, I will never spend another dollar at Lowes.

Lowes is second to home depot for a good reason... their return policy. Its the second time they would not return a product because i either lost receipt or replaced the card i used after admitting it was a lowes item. Home depot on the other hand returns anything they is one of their store items without proving sales with a store credit! Mr. Lowes is it really worth losing a customer for not issuing a store credit for 20$. Really?

I bought $5000. Of 6 foot fence! It took 5 months and tons of phone calls before they came and put in my fence! After 1.5 years the fence post and concrete are coming up out of the ground! I have called many times and they push me off to someone else! I even called and text the company headquarters and got the same thing. I filed a complaint with the BBB and still havent heard from them. I am at a point where I am out of options! Anyone have any ideas?

They work you and you do real good. But the time is going to come when you thinking you going to get hired. NO! They hire people like that all the time. This is another company that gets your info and get rich off you. They always hire (notice) Always need people seasonal(notice)And even if you stay for a couple years they will find a way to cut your hours every year hiring time(notice) Company gives no benefits and work like slaves, and then have a night report on how much you made Lowes. And they give you a candy bar or shirt, Wow!

I placed an online order on December 1st for an exterior door for my house. 4 months and I still haven't receive my Door. I had to reschedule the contractor 3 times for the installation. Lowe's customer service told me that unfortunately they are waiting for the manufacturer to deliver the door to them. "You know COVID has delayed everything " said a representative. My advice don't order doors from Lowe's unless you are in no rush.

I'm a General Contractor and property manager. I've bought a lot of appliances from Lowes over the years and their customer service has tanked. Lowes delivered a dishwasher to one of my properties and left it sitting in the tenant's kitchen floor and did not install nor give she or I any info on whom to contact. I had paid for installation but it never happened. I went back to the Lowes where I purchased it and they gave me an 877 number to schedule the installation. My first call an automated recording told me they could not assist me at this time to call back and it hung up on me. I called again, at the time of writing this, I was on hold for over an hour and still nothing resolved. Passed from one customer service rep to another. I'll not buy again from Lowes.