Lowe'sReviews 1,385

Ordered a ladder online, 2 weeks after, no order pick up email. Just an email saying my order was delayed. Called customer service, waited for 1hour and they told me to call the store Called the store and nobody answered. Tried a dozen of times. Called back customer service, waited in line for another hour and asked for my order to be cancelled. 2 weeks after they finally canceled it. Horrible experience on my first purchase. Never going back to Lowe's. Purchased the same ladder on home depot, got the order pick up email on next morning.

We began our "death march" with Lowe's on February 4,2022, and as of today (November 21,2022), the project is still not completed... with no completion date in sight.

Lowe's is fine if all you need is to buy something off-the-shelf, but I would urge customers to steer=clear of anything involving installation and third-party suppliers; even something as simple as installing window blinds.

Once they get your money (in our case over-$1,000), you're out-of-luck... it's just an endless series of excuse-after-excuse, but the problem never (in our case) never gets solved.

And don't even waste your time trying to navigate through their multiple layers of "Customer Service" reps... the right-hand has no idea of what the left-hand is doing.

Going-on ten months, and our project STILL has not been completed.

This is our first & last time that we'll ever use Lowe's for an in-home project

I must have applied at Lowes five or six times in the last couple of years. With over 30 years of customer service under my belt, I really thought I had a chance. I am beginning to think it has something to do with my age. I just don't get it.

Several months ago we purchased a garage door opener from Lowe's with the understanding that they would have a contractor install it. The date was set and we made sure that we were home to greet them. But it was a, "no show" without any explanation. This happen to us 3 times. When we contacted a manager at Lowe's, we were told that the contractor must have been overbooked. When we contacted Lowe's main office, we were told that they would look into it and get back to us. That was over two weeks ago and we have heard nothing since. Not only did we not receive the garage door installation service, but we we didn't receive any service from Lowe's regarding the matter. No more Lowe's for us!

Do not use Lowes to deliver appliances if you live in the Hoboken or Jesery City area. They send their orders to thier Morristown location, and the drivers they hire don't want to drive up here, so they make excuses and no show. My fridge went out and I had to buy a new one so I chose Lowes as they said they could deliver one by Tuesday. It is hard to be without a fridge with small children. Of course when Tuesday came around they no showed. I tried to call for hours but no one answered or they would answer and hang up to get rid of the call. When I finally go a hold of someone they let me know that Hoboken is a challenge and they will get it to me the next time it was convenient, not the next day. They don't even make good on the customers they screw. Now I have to continue to go without a fridge. If I had known this issue I would have gone with someone else. What a nightmare. They simply don't care.

WARNING TO ALL HONEST MINDED PEOPLE ABOUT LOWE'S AND LOWES.com

After 40 years of purchasing from Lowes. We will never shop there again, Lowe's stated their policy to me on call Lowe's.com,
"We have the right to change the price on any product at any time."

Attached is proof of what I experienced the week of September 4-11 2022 when trying to purchase online September 6,2022. While looking to order Vinyl Flooring that had a sale that read ENDS SEPTEMBER 12. Right in front of me the page changed, the Sale price was gone.
Keep in mind this was September 6 and the advertised sale was until September 12 So I called Lowe's.com and they said "We have the right to change the price at any time."
And they could do nothing for me, So I asked my local Lowe's store manager in person. "I have heard of this but I can not do anything to help. It is a Lowe's.com issue. Besides the days I spent stressing over this thinking I had lost my mind with the disappearing Sale price.
This is fraud, sleazy business practice that should never be tolerated. It is a clear to me, modern web practice of Switch And Bate.
One would hope after spending our hard earned money this company would be rich enough to have fair policy's, But no they do not. So help me and yourself to not allow Lowes to continue these horrible policies. We will never spend another dime at Lowes, hope you do the same. Thanks

So my wife and I needed a refrigerator quick, Lowes website claimed we could get one as quickly as 3days. So we bought 1 online. Come to find out the delivery won't be for about 2 weeks. So I called my local Lowe's to cancel the order. I was put on hold 3 separate times, each at leat 15 minutes long of a wait time. Just to be told that since I placed the order online, I'd have to cancel it online. Not only was I not given the option to do that, the online agent that I spoke to told me that I had to speak to their "cancelation team" and they've already left for the day. So after talking to 5 people, 1 of them a manager, I still haven't been able to cancel my order

I ordered a fridge, not knowing Lowe's used a sketchy third party delivery company. The guys coming to my home looked a mess and were very unprofessional. My request for them to wear a mask has led me to still not having a fridge. This is day 3 now of my family's suffering. I asked them to mask up before entering my home, they asked why and told me they didn't have mask on their truck. I told them store was right up the street. They could get some there.

I purchased a door from Lowe's in Hackettstown NJ the manger Linda is extremely rude unprofessional childlike. Linda refusing to listen or resolve my door situation. I contacted Lowe's corporate office with my situation I am waiting for a response. This issue has been going since 2019. I ordered a fiber glass door with privacy glass instead I received a steal door with clear glass with scratches and dents. The door is uneven. The door has been cover with a blanket to prevent weather conditions from coming through. The blanket also covers the clear glass for privacy. A different manager offered me any door i picked out another door. Linda said it was to expensive so i picked a door at the same value of the current door at my home. Linda took the offer off the table and said we already refunded your door. No Linda I was charged for 2 doors. The current door is useless its covered 24/7 since 2019 when is this nightmare going to end? I'm not done! They installed a door to my basement thats uneven. Linda's manger skills should be assessed

I went into Lowe's in Newbury Park, CA to purchase some air conditioner filters. Lowe's offers a bulk discount for buying 4 or more filters ($4 per filter discount off $22), but they only had 3 remaining in the store. At check out, I asked the checker if I could get the discount since they only had 3 filters. The checker said no and when I asked the manager, she also said I needed to buy 4 or more filters. When I said you only have 3 remaining, she still refused to give me the discount. So, I told her I would just go over to Home Depot across the way and buy my filters, and the manager did not seem to care at all. So I went over to Home Depot and was able to buy 4 premium filters for half price or ($10.48 discount per filter that cost about $22 each). I ended up saving $33 at Home Depot and will never shop at Lowe's again. Thank you Lowe's for the great customer service and the savings at Home Depot.

Will not not be buying anything else that needs to be delivered from Lowes third party delivery is the worst.

Bought a Frigidaire induction cooktop from Lowes in early August for delivery within a week. After first accepting my credit card during the transaction, they e-mailed me a couple of days later to say that there was an issue with the payment. I had used this credit card both before and after with no issue but had to re-input it and though they now accepted it, it had pushed my delivery out by 3 weeks.

The cooktop finally arrived and I had a third party installer install it only to discover that the unit did not work at all. Lowes came and picked up the defective unit but when I asked about a replacement that model was no longer available so I could by another unit (more expensive) and would have to pay for another install since I hadn't ordered my first install through them. I will get a full refund but I wanted a working cooktop.

End result. Hours on the phone, days, potentially weeks without a working cooktop and I have to pay for another install. Needless to say, I will not be shopping appliances from Lowes ever again.

Just ain't the first time it's happened to me I was 2 days late bringing it back for the 90-day new policy that they have in play I was bringing back $15 worth of tile spacers and the guy says he can do it this is ridiculous I spent thousands of dollars in the store all the time and they're going to lose a good customer over $15 cuz this young man Eric says that's the rules I think they should really redo their policies because they're going to be losing a lot more customers the same thing with their shovels they say hassle-free guarantee the last time I bought a shovel back in here I had to go through three different people and then prove it to him on their website where it's a hassle proof guarantee see they don't even teach their managers to correct things not worth buying stuff from this company you're going to have to have a hassle me and my wife were looking for a refrigerator and a freezer wound up spending $2,500 at Costco's cuz at least I know I get the good good service there I said I wouldn't wouldn't spend my money there even if they did have a better deal my wife agrees with me wholeheartedly

If you value your home, money, and time do not use LOWES for installation of countertop services.
I contacted Lowe's located 8670 Concord Mills Blvd. Concord, NC and sent them the pictures below of the installation and I didn't hear anything for a week. Then Lowes sent me an email stating the ticket is closed and no further action taken. LOWES do not stand behind their customers. Lowe's fabricator/ installer/subcontractor was Cutting Edge Stoneworks located 235 Rolling Hill Road Mooresville, NC *******. Cutting Edge Stoneworks came out to measure my kitchen and the measurements were incorrect and the countertops are not flush to the wall. Cutting edge Stoneworks blame me for their mistakes and they did the measurements.
Take a look at the end result, yes it looks good afar, but come closer and you will see the mistakes and errors. The seam can be seen and felt, one cabinet was damaged, sloppy glue everywhere and the countertop width are too short and as a result, they are not flush to the wall. The Bar Countertop cutout is 3 inches and is too big to place the wood trim around.
If you value your home, money, and time do not use LOWES for installation of countertop services.

Lowe's customer service does not even remotely compare to its major competitor (we all know who that is). Unfortunately, the competitor's politics do not align with my beliefs, so I thought I would give these guys a chance. They blew it, first interaction. I will have to bite the bullet and patronize the other now. If you can't even get something simple right the first time I deal with you, then that is not a great sign for future interactions. I ordered a gas fire pit and some rocks that go in the pit. I chose the option to have the order sent to my home. After the order was placed, I received an email telling me to pick it up at a store in San Jose, California, I live 600 miles away!

I waited over 45 minutes to buy a new clothes washer and dryer. One guy was at lunch, the other was brand new in the department and couldn't find his butt with both hands, the other guy was helping other custormers and refused to help the new guy. The new guy finally got everything entered but it was all wrong. The entire sale had to be re-entered. Lowe's needs to attend to customer service and its needs. Would not buy here again.

Hello all, sometimes we all need to buy something from the company, then we pay the bill. But how good is the company to refund our money? This one is the WORST.
I overpaid my bill for $251 in March. I called 5 times already asking for my refund check.
1st call- they told me the check was sent and I need to wait. It's funny, because LOWE's credit company wants us, customers, to pay the bill on time. But when they need to pay us back, we need to WAIT.
2nd call - called to tell me that I never received the check. The representative "canceled the LOST check", and I'll receive another one.
3rd call - May 25th, my check was CASHED? I never saw a check. I requested that you send me the copy of the CASHED check with my signature on it. Under investigation.
4th call - June 10th, reported that I never received a copy of CASHED check with my signature on. They promised to send me the copy again.
5th call - July 21st, reported that I NEVER received a copy of CASHED check with my signature on. The representative promised me that I will receive my copy no later than August 4th.
Today is August 18th, NEVER received my refund or copy of the CASHED check.
SHAME on you.
I can be reached at *******154. Olga G

I placed an online order to be delivered to my home. The delivery fee was $95.00. After five weeks past my scheduled delivery date, and 14 documented/recorded conversations with them, I still haven't received my order and they refuse to refund my payment.