The company has garnered a predominantly negative reputation among customers, primarily due to significant issues with product quality and customer service. Many reviews highlight discrepancies between items received and those advertised, often describing the products as poorly made and of inferior quality. Customers frequently report long shipping delays and a lack of responsive support, particularly regarding returns and refunds. While a few positive comments exist, noting satisfactory experiences, they are overshadowed by widespread complaints about hidden fees and inadequate communication, leading to a strong sentiment advising potential buyers to avoid this retailer.
This summary is generated by AI, based on text from customer reviews
The material is poorly made with no tags. When I returned the clothing they said they only received one item and only gave partial credit. I had to open a claim with PayPal to get my full refund. DONT buy from this place its a scam!
I received in the mail the most disgusting, fitlthy and satined dress. First they said I should wash it, as if it was responsibility to send out clean clothes. They REFUSED to provide and customer service and wanted me to pay to ship it back then pay for additional shipping to get it back. I would NEVER buy a thing from then again. They are scary artists with ZERO integrity. Now Ive paid for a disgusting rag, they should be shuttered or investigated.
Do not buy from this website! What a nightmare! They list that their site is located in Oregon, trying to lure Americans to buy from them. They then post fake photos of their clothing and after a month send you fake, cheap, stained clothing that look nothing like the photos! When you ask to return the item, they send you an address in SINGAPORE, which will cost you more than the item to return! Ive filed an econsumer complaint and a better business bureau complaint and I suggest you do the same to protect other buyers from going through this nightmare! They need to be shut down!
Cheap material, loose seams crooked seams. Very disappointed. Filing dispute with PayPal for full refund. With photos. Product not what they advertise. They need to be removed from Facebook immediately. Learned my lesson not to buy of Facebook ads and always check reviews first. Consider thus purchase Stupid Tax on my part.
Terrible service, shipping takes an eternity, communication is slow, products are cheap and poorly made. Items look nothing like the photos. I wanted to return all 4 items, but shipping back to China was going to be $25 so I just kept them. They offered a partial (20%) refund for keeping the items rather than returning, but after many emails back and forth over weeks, I finally got about a 12% refund. Didn't waste any more time fighting it. Don't recommend at all.
While a few of the 7 items I ordered are decent, the rest are cheap with strings hanging from them, seams not straight etc. When I contacted company to return, they send you an address in Singapore and expect you to return to that address which for my 230.00 worth of clothes it would be over 100.00 to ship back to them. Their website states they are in Oregon but they don't offer a US return location? Very sketchy, very misleading. DO NOT BUY FROM THIS COMPANY!
No problems with my orders so far, but some ladies seems to be facing problems on return. I have yet to try returning items purchased though, I had luck on items ordered I suppose, they came quickly from los angeles
Made the mistake of ordering from a Facebook ad through Shopbop. Clothes not as shown, cheap and poor fit. Returned to address on receipt but its not the address of the company. Finally contacted them via email & got runaround. Crooks. Avoid them.
Beware. I spent way to much money on cheap knock offs of pics. Clothes are cut differently and colors are off. Thin cheap fabric and horrible sewing. Just don't.
Ordered a bunch of things and couldn't be more disappointed, worst quality I've seen! Still don't have lace that's suppose to be on shirt. I sent multiple emails with no response. Warning don't buy anything from this place!
DO NOT - I repeat - DO NOT purchase items from this company. The quality of the dress I received is questionable at best and did not fit. It was a "Mini Dress" not long enough to be a top. I tried to return within the required 14 day window (LITERALLY THE DAY AFTER RECEIVING) and they said they could refund me 20%. With the 20% "restocking" fee I will actually LOSE money because I have to pay the postage. This is a bogus company with bogus practices. BEWARE!
I placed and order and a month later followed up with them because I never received anything, they would write me back usually a few days later with another excuse. The first was that it was backordered and it would be ready in 2 days. Then a couple weeks later I followed up and they said the company was on a vacation so they would get my order processed in 24-48 hours... still nothing and NO response from customer service. I have not been able to get a refund for the items I bought and NEVER received. DO NOT TRUST THIS COMPANY. BUYERS BEWARE!
DO NOT BUY FROM THIS COMPANY! THEY SENT ME A DRESS THAT HAD NO TAGS WITH SIZE LOOKS LIKE THEY CUT IT OFF. SO THEY PROBABLY JUST SENT ME WHATEVER THEY HAD KNOW HOW HARD IT IS TO RETURN TO CHINA!
Never told this item would come from Singapore. Terrible quality, wanted to return. Got return info, costs $28 to return and item was $32. Would not give me a USA address to return to. Stuck with the charge and dress went into the garbage! Filing a report with Better Business Bureau and alerting all my friends and Face Book and Instagram.
I received my items and i could not be more disappointed in them. I went on customer service and sent an email wanting a full refund, and it got kicked back to me. Needless to say, I'm stuck with this crap and will not be receiving my refund. DO NOT ORDER FROM THIS SITE!
Wow, I'm so surprised to read all the negative reviews on here! I have never had any issues with this website that would warrant me giving them anything less than a five. I really love their clothes. I'm noticing the reviews on here tend to focus on items that were damaged, or mistakes made by customer service reps that are out of their control, and in all of the reviews I've seen here, the customers got their money back or were compensated in some way! Don't let the reviews scare you, if you ever encounter any issues with them, do contact their customer service!
Ordered the Bohemian Romance dress in 2 sizes in case I couldnt fit into size L, it fit perfect and I returned the size xl with no trouble
I've ordered thrice and didn't had any issues with delivery, my Christmas purchase came just a few days in advance.
I wish I had read these reviews before I shopped on this site. I purchased and returned several items last August and was promised via email a refund. I followed up several times over the past 5 months to get an update on the status of the refund and was "assured" that it was forthcoming and would post to my subsequent month's credit card bill. At this point I still have not received a refund and the company is no longer responding to my inquiries. And I have not been able to locate a phone number to contact anyone and have an actual conversation. If anyone has any advice, I would welcome it!
I ordered a dress online and after washing it for the first time following their washing instructions it shrank about 2 inches. Their response was a rude email with a website on how to un-shrink clothing.
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