Lovely Flora World

Finally recieved my flowers that my son ordered for 13th march ready for mothers day, arrived today 16th for the price he paid they look no different well infact worst than a bunch of £5 supermarket flowers, they should be ashamed of themselves.

Ordered a supposed bouquet for my mums birthday. The flowers that turned up were totally disgusting, would have been better with reduced from a supermarket, I'm sure they would have looked better.

They arrived with no ribbon and just wrapped in white paper, no water and only a few flowers.

It was an embarrassment to say how much I had paid plus the additional cost for 50% extra with delivery charge, a total of £20 plus.

After several emails to both delightful flowers and lovely flora world a couple of which have been replied to but still no satisfactory outcome to the complainant.

Shoddy goods, disgusting service and even worse aftersales service.

Not sure how this company still operates, doesnt even warrant a one star, more like a minus 5 star.

DO NOT USE UNDER NO CIRCUMSTANCES

Paid to have 2 bouquets delivered on 24/12/21 as a surprise for my mum and my sister as I once again wasn't going to see them at Xmas.
Ordered on 15/12/21
Money taken from account
Paid for bouquets and tracking postage
Never got any tracking details
Never got any flowers delivered
Have had no response from my e mail
A very sentimental and special gift from me to 2 very important people in my life ruined by this company. Avoid Avoid Avoid

Zero rating - late delivery and extremely poor quality flowers
Would give a zero star rating if possible!
Very disappointed. Ordered flowers for my friends 60th to be delivered 29th May..., finally arrived 1st June.
And that's not the end of the story... Email from Lovelyfloraworld was that if placed in the evening it will be the next working day (as per the T&C) despite the confirmation stated clearly that they would be delivered on the 29th May, and as it was the bank holiday that the delivery would be the next working day ie 1st June!. Again... not the end of the story... when they did arrive they did not resemble the flowers advertised, they were a 'bunch of carnation' instead of a 'bouquet of carnations' (again site states may differ but I didn't expect to see supermarket flowers arrive) So for those of you who want to order, consider is the discount worth the delay and poor quality! (see photos of that ordered and that received)

I orders two bouquets for mothers day, I for my mother in Grimsby. 1for my step mother in Lincoln. BOTH were substandard, and BOTH had no flower food. This aside, the one that disturbs me the most is my mother's bouquet. I paid for 50%extra.if I hadn't they would have been awful and me ashamed to have sent them. She saw them briefly as she was going out the door to the hospital... two days later she died. I am furious with rage that this poor show was the last thing my mother saw. And unless someone contacts me I'm going to the media. Tried ringing the customer service number. Surprise surprise they're not picking up the phone. Despite allegedly being open 7am to 5.30... this is evil and I want answers.!

I ordered flowers for my Friend as her dad passed away for next day delivery and when they didn't come I tried contacting them and they was talikf a long time and wasn't communicating
Would not recommend to buy from this awful website

On Saturday 10th March my mum recieved flowers I had ordered for her for Mothers Day. When I went to see her on the Sunday I was absolutely shocked and disgusted at what she'd recieved.
To call them a "bunch of flowers" is using the term very loosely indeed. In fact I've seen better reduced flowers in Tesco at 9pm at night, they were abysmal.
I was so upset, angry and embarrassed that I went straight to my local interflora shop and bought a proper bouquet of flowers to give her.
I Would NOT recommend this site to anyone and so far my complaint to them has gone unheeded and my 1* review has disappeared from their website. I have pictures of this sad "bunch" should anyone want to see them.

I bought some flowers and a balloon for my friend's 30th birthday. I should not buy from Lovely Flora World! The flowers costed £22 and the ballon £5. The cheapest looking stuff ever. Not because I bought roses and I received some ugly plans but the bouquet advised was looking amazing on the website but I have received not more than 5-6 unknown flowers and some grass. The balloon costed me £5, it was of a smaller than a yellow melon size. I was disappointed and disgusted. Don't ever buy from them!

Have used this company for years always been great till now. Ordered 2 bunches of flowers called customer service to ask for them to be made into one large bunch which they said was not an issue to be delivered 13/3/2021 fir Mother's Day which was extra special this year as she had lost her sister to Covid 2 weeks before and explained this was very important. 13th came and went no delivery my mother is in her 70s so was in! Emailed Sunday for some support by Monday NOTHING! Called and emailed again on Monday still NOTHING! Called twice on Tuesday NOTHING!
I'm devastated and disgusted by this as it meant so much this year.
Customer service was none existent to a problem tried calling several times no response no one picks up!
I have asked for refund and compensation as this is unacceptable especially at such a crucial time for my mother
I never had issues with them before always happy but truly disgusted with them and customer service

Do not order from this company. I placed an order for Mothers day, delivery 13th of March. I have a order acknowledgement confirmed delivery date of 13th of March! It is now the 15th of March, no flowers, I have rang seven times, left voice mails each time, no call back and no reply to my emails. Absolute rip off. AVOID

Paid £25 for this RUBBISH - absolute JOKE! - the picture from the website shows so much more, but upon delivery it was only a handful of flowers... DO NOT USE Lovely Flora World - they are con artists!. Proof is in the Picture...

Ordered flowers for mothers day, never delivered. No answer, Facebook page with lots of other people in the same position. Can't log into website. Company deleted people comments that are negative.