Lovely Flora World

I have made the order for the next day delivery. Flowers have not been dispatched, no answer to my emails. No one is answering the phone. Will have to go to my bank to ask for my money back. Would never recommend.

I ordered flowers on 3rd March for mothers day. Delivery was for 13th march. My mum still hasn't received her flowers. I have emailed and rang but nothing. This is disgusting. They have taken my money but not delivered a service. Do not use these people. My poor Mum didn't get her surprise for mothers day so I hope your company are satisfied with that. Absolutely appalling

I ordered flowers for Dublin. I received an email saying the flowers were being prepared and then one saying they had been delivered. I asked the recipient who told me they had not been delivered. I emailed a couple of times to ask what had happened, I eventually got one back saying they didnt deliver to this part of Ireland. By this time a week has gone by, so I ordered from a reputable company.
They refunded my money. I will not be using them again. I should have read the other reviews first.

I was sent flowers that arrived over a week late and were dead. I did not want to upset the sender, so chose to complain directly to the company. I offered to send pictures. My approach to them was non-aggressive. They failed (twice) to get back to me and did not respond to my emails. They say that they will respond within 24 hours. Ten days later, no response. Their telephone number doesn't work.
DO NOT ORDER FLOWERS THROUGH THIS COMPANY.

I ordered some flowers for a friend on 12/05/19. I selected the next date available for delivery, which was 13/05/19. The flowers did not get delivered until 14/05/19 even though my invoice clearly stated delivery for the13th. I contacted customer services who basically replied stating it was because i ordered on a Sunday. This I fully understand but why give a delivery date that is unachievable? Nobody to date has replued to my response.

MY husband ordered flowers to be delivered on valentines to my place of work. Shock they hadn't arrived by lunch time yesterday we was then told they would be delivered by 5pm... AND THEY HAD NOT!

We have sent countless emails and had no reply there is n o contact number for this company.

As valentines has now passed the flowers are useless.

Appalled by the lack of customer service.

Why offer guaranteed delivery in particular on a special day like valentines if you cannot provide a basic service! Looking at other reviews, I am quite clearly not the only one left disappointed on valentines.

Wish I had read the reviews before. There is also a NEWS ARTICLE in specific about this company failing to deliver.

Ordered a red bouquet and the 50% extra for a Christmas present to arrive on 23rd Dec. A delivery arrived 28th, late, pink and DEAD. They cost me £21.99 and the ones I buy from the supermarket for £4.00 are better. Only way of contacting is by email so 4 emails later I did get a replacement and on time, Red, fresh but still not worth the money. Emailed again but no reply so far. Reviews great on their website but guessing they don't put the bad ones on there as mine hasn't appeared. Wish I saw the reviews on here... wouldn't have bothered with the company.

Unfortunately I read the 5* reviews on their web site only, had I read them on here like others I wouldnt have used them. Flowers didnt turn up on delivery day requested nor the day after, which was the day of my friends birthday, but they eventually arrived on 3 days later than requested, I emailed to see if they could update me on delivery and still have not had a reply, no apology nothing. The beautiful wrapped bouquet as describe was far from that... they came in a brown box, I had paid for the balloon which give me 50% extra, I would dread to think how many youd get in a £14.99 bouquet, as we got only 8 flowers and bit foliage... truly very disappointed and wouldnt use them again

I ordered flowers for my mums 40th they arrived to the hotel two days early which meant I wasn't there yet and they was in a box no water and completely dead when I got them. I've contacted this company every day since Monday and no response there a massive scam when u request bigger bunch they don't come any nicer and that's why it's cheap I just wish I saw reviews before using them. If I get no response I will be going to trading standards and reporting this. Unfortunately I can't attach photos due to the way it needs to be uploaded

I have now sent 3 emails regarding the delivery/dead flowers and no reply demanding a refund.
My mother was in tears when she got delivered flowers on the 12th two days after they were supposed to arrive the 10th for Mothers day in a box with no water or sachet and too be honest I have had better from Lidl.On your web site you say you respond in 48 hours its now the 13th and no response has been sent to me. I want a refund so contact me asap or I will report to under the consumer rights act and absolute disgrace.

I ordered the flowers on the 10/04/2020 for delivery on the 17/04/2020 for a friends birthday. I tried calling them and emailing. Phone is just constantly engaged and you have to wait 1-3 days for a reply to your email.

There is no point delivering birthday flowers 3 days late which is why I ordered a week in advance. I have asked for the order to be cancelled and for a refund. Lets see if they are any better at this than actually supplying flowers.

There is no excuse for such shoddy service in current times. If they can't keep up with demand then they shouldn't take the orders.