Love CultureReviews 47

I purchased a sweater from this site in September 2018. I wore the sweater twice and it began to unravel and come apart at the seams. I contacted them for some type of compensation or return. They told me that because it was 30 days past the order, I could not return or exchange the item. I think this is ridiculous because they sold me a defective/ cheaply made item. No clothing should come apart after 2 wears. They should have been able to accommodate me considering that I have been a regular costumer. Extremely disappointed and will not be purchasing from them again.

Terrible Company! Do not order from them!
Ordered a dress online for my bridal shower, paid to have it expedited. Paid nearly $50 for one dress. Got the dress delivered, opened the package and knew right away that the dress would be too small and also was just not what i was going for, the colors were different than online (which is to be expected). NEVER EVEN TRIED IT ON! I used the shipping label available to me, shipped package back within 3 days, and then i got an email saying that they will not be refunding me my money and that i needed to provide a shipping label for them to return the dress to me...
Umm what?!?! I contacted them asking why my refund couldn't be processed and they said that the dress had stains on the inside and that they can only accept a return if its in resale condition and that this dress was trash. I completely understand that items need to be in good, resale condition when returned, and if i had actually created the stains i wouldn't have any issues because it would have been my fault, but since i never even tried on the dress, i am extremely upset that the company refuses to rectify the situation in some way. I emailed them and told them that i never even tried the dress on, the tags were still attached, i mailed back in original packaging and receipt... the extremely rude woman, who acted like she was trying to be a "hero" said she would forward things to "upper management." Well, upper management didnt do anything. They said the exact same thing. I complained saying that the company wouldn't even send me pictures of these so called "stains." After a lot of arguing they agreed to give me store credit...
Really? You think i will be doing business with your company ever again?!?!?! Yeah right! That has got to be a joke!
Keep my money, you clearly need it more than i do, enjoy being scam artists

I wish I could rate them a negative 10. I purchased a top and a dress for my daughter. First time ever in the store and did not see the TINY no return policy during this visit and the sales clerk failed to point out the policy like most stores do. After the FIRST washing of the top, it was falling apart and the dress was made with same elastic stretchy material so we figured it would do the same. We went to return them only to be informed of the no return policy. They also said since she had washed the shirt, there was no exchange or store credit. I asked to speak to the manager. The girl went away and came back and said IF we had BOTH the sales receipt AND the tag that was on the top, they could give store credit. Very fortunately, my daughter had put the tag in the bag so we had it. The girl seemed a bit shocked. They gave store credit, which by the way, EXPIRES within 90 days. We really do not want to purchase any more of their EXTREMELY CHEAPLY MADE clothes. But I guess once she finds something there within the next 90 days, she will buy that. Then we will NEVER go to that store again. They do not care about their customers at all. Terrible customer service. I would be surprised if they get many repeat customers.

I bought a dress for me to wear for my engagement, and i decided to return it, since it was 80$ and they didn't accept it, said i needed to provide a return label... i didn't have it since i was getting married it was stressful to me. after i got married i realized they haven't refund me or send back my dress...i emailed them letting them know i bought it and i still haven't gotten anything back? they said they discard it... so Im left with nothing!!! super horrible store policy and customer service...

I ordered a pair of leggings that were received damaged. I was told that I would be allowed to exchange the leggings, but only if I paid the return shipping. This is the worst customer service I have come across online is some time. I recommend you go spend your money elsewhere.

The clothing are okay, they fit okay, others dont. They also dont last long even if you wash them using delicate. If you have many orders, they easily make mistakes and sometimes it is disappointing to receive a different product from what you ordered, then you feel lazy to return it so it just stays with you. Love culture had a good first impression but when you finally order their clothes, you will realize they are not that good. Customer service is another thing, i got a rude one and I just dont think they care about their customers and their complaints. So, beware!

If I could, I would not even give them 1 star. I decided to cancel my order (I found a similar dress for half the price), so I emailed them. No response from them. Then, I got a shipment notification (came from the same email address that I reached out to). I hit reply and kindly asked for an explanation - still no reply. This company does not have good customer service at all. They do not care about their customers. Won't be shopping from them again.

Am at Altamonte spring mall Florida I was trying some dresses the girl that work at the dressing room she's either doesn't like her job or she had a fight with her boyfriend she faces me the worst attitude and service ever in my life, I worked as a secret shopper before and if I was doing my job tonight I would make sure she will get fires tonight. Treat people the way you like to be treated, if you don't like your job just quit.

Um... here are such horrible reviews... but I am so satisfied with all purchases l made through their website... all these girls should of read their return policy first of all and about the description... and of course size chart... it's all in that page for each item... I don't understand how can you miss that.? They write every single detail... one more thing... I never dealed with their customer service so nothing about that... very satisfied... recommend to each one of you... amazing style... love it...