Love Culture

This place is honestly a scam.

I placed an order with Express Delivery at 6AM on a Thursday morning based on the disclaimer that any orders placed before 11 am will be shipped that SAME day... I followed up with an email just in case. I was then told NO my order will not ship same day and it will not arrive on time. HOWEVER, when I called that same afternoon to cancel the order (because I needed it for a wedding and I dont want them if they're coming late), I was told it couldnt be canceled because it had already shipped! Even after they told me it wasnt shipping until tomorrow...

So I simply asked for a return shipping label. HA. Well between the Customer Service representative Anna, and her Supervisor Marissa Villaz, I was told at least 10 times that it was MY mis-understanding... They said they don't provide shipping labels... so not only did I waste $22 on express shipping, it wont be here on time and I have to pay for shipping back to Love Culture.

They REFUSED to acknowledge anything in the emails that might convict them of providing false information. Refused to supply a return shipping label. Now I'm reading all these reviews on how no one gets a full refund because they pull some 'not a full-price' item on it... Can't wait to see what excuse they give me when I do send these shoes back.

I bought a dress and a bracelet online for an event I had on the Friday of that week. I paid the expedited shipping which was like $28. I received an order confirmation that same day. The next day when I received my shipping confirmation is only had the bracelet on it... I called to complain and they told me the dress was sold out (even though it was still showing availability on their website) and that they couldn't refund my shipping cost (THE DRESS BEING THE ONLY REASON I PAID IT) because they claimed the package would still be on time, even though the tracking number claimed only a label had been created it hadn't actually shipped yet. HORRIBLE customer service and business in general.