amika

I returned my items 06/26/20 in the amount of $121.60 via FedEx, with shipping receipt and still haven't received my refund. Since they don't pick up their customer service phone, I left voicemails with no return calls and an email to their contact on their website. Huge warning if you purchase from this company, I am totally frustrated and will not order their products again. Will give a order # once again if this helps

If there was a 0 I would give them that! Bought a straightening brush & within a few months & only a handful of uses it quit working. I spent more on this than I've ever spent on any stying appliance. The customer service is the worst! They don't ever return emails & I tried a "Chat" there was no answer either. There's supposed to be a 1 year warranty but it's kind of hard to honor that when they won't get back to you! This company DOES NOT stand behind their products so I advise people to avoid purchasing any products from them!

It has been now two weeks since the order was returned back to Amika after issue of RMA #. Since that, I have sent multiple email reminders to *******@loveamika.com with ZERO response.

Their phone support is non-existing.

So Amika stole from me $100. I am considering raising this issue with my credit card company.

Hope this review help others.

The only good thing Amika is the packaging. Product was well below satisfactory and customer service even worse. Will never purchase from this company again.

Very Poor Customer experience on ecommerce store.

On s21st Dec 22 bought iRED Flash Fix | Tangerine Dream ( Order No - *******) from the Singapore website. I am writing this review on 28th Dec and still haven't received any communication on the shipment dates. Have emailed them a couple of times but no response still.

Called up the Singapore office and they are unable to help, since the ecommerce is managed by there Hong Kong office. Make me wonder what kind of a company is this.

Given, this experience, i didn't want to deal with them, but i am unable to even cancel my order, since they aren't sending me the cancellation link.

I bought an Amika brush hairdryer 6 months ago and it broke while I was traveling. I bought a new hairdryer and when I returned home I tried to get get my money back for the hairdryer. I bought it at Sephora and they wouldn't give my money back or exchange it and said I had to contact Amika. Amika will only give me a new one but I already bought one when it broke. I will never buy an Amika product again. Junk and their customer service stinks!

I am very dissatisfied with my experience with customer service. Amika promises 2-6 days free shipping for orders over $35 without mentioning it takes 5-7 days to process your order. It is very misleading, and I spent over $100 on products and am still waiting on them after nearly two weeks. I could have bought them elsewhere and received them in a timely matter. I am mostly disappointed in how misleading it is. If you promise 2-6 days free shipping, then I should receive it in 2-6 days, not 14+ days.

I made an order from abroad and was excited to come back home and try you products after hearing great things from my sister. I paid 100$ for shampoo and hair mask.
I tried the shampoo and mask twice, and by day 2 my hair was super oily and greasy to the point I have to shower and cannot be seen outside. I was so disappointed and decided to reach out to their customer care. It turns out they don't have one. Their phone is offline and they can only be reached out by mail. They answered my email after 2 weeks. Needless to say I will NEVER order from them again. DON'T WASTE YOUR MONEY. How can you charge 60$ for shampoo but you can't afford customer support?!

Had a return after 6 emails and 5 p calls leaving messages received return label addressed to me ahh

Decent hair tools but God forbid they break and you have to submit a warranty claim. They require payment for the replacement tool in advance in order for the warranty claim to be processed and then you'll wait WEEKS for answers as to if a new tool has been shipped or even to inquire about the status of your claim.
DO NOT WASTE YOUR TIME.

I bought 2 straighten mini brushes from the site and they just shipped one. I sent them the photos of package and label. The lady told me that they did ship two and my family member took it. The weight on the label shows 1.11lb, the lady still insists there is 2 packs of brush inside. She said it's 1 pound 11 ounce, really concern about her mathematics skill. If you use have any product damage or irritation, the customer service will blame you first, every thing is your fault. Good luck.

Order anything else from anywhere else. I ordered 2 weeks ago and my order still hasn't been shipped with no response from company. They were quick to charge my card though.

No, I don't work for Amika but it might sound that way after I'm done telling you how much I love them. I'm a buyer, not a seller. I didn't even know that Amika existed until my daughter asked me to buy some things for her. They didn't cost too much and she's my daughter. So, I did.

There was a problem with the first shipment. It was the dead of winter and the items arrived in a wet box. They had exploded because they had frozen. I called Amika. They were very nice and they immediately sent out new ones, no questions asked. I was very impressed. I'm used to dealing with poor customer service, poor quality, high prices, even downright fraud. Read my other reviews. Amika was an honest to goodness good company.

After this, I went back to their website to see if they had anything that I wanted. Of course they did. I'm big on using good hair care products--no laureth sulfate, no parabens, no harsh chemicals. I would like to keep my hair, not have it fall out because of harsh chemicals. Just read the back of a bottle of most hair care products to see what I'm talking about. They advertise the great things they put in their products but they don't tell you about all of the bad ingredients that they also add. I was shocked at what I saw on the back of one bottle of a major brand that states all of the great ingredients they put in their products. So many bad things in it. Amika states on their about page "We only make products that make us proud. Highly effective haircare that have always been cruelty-free, formulated without sulfates, parabens, aluminum starch and over 1,300 questionable ingredients banned by the European Union."

On top of that, Amika is fun. They have a beautiful, fun website and amazingly artistic designs on their products. Their products are high quality at reasonable prices.

They even have a wonderful page of information on diverted products, products that are not authorized by Amika to sell. It explains why it would be bad to find their products at a discount site.

The only thing bad I can say about them is that I'm not in love with their chatbot. I wanted to ask about a hairdryer but it couldn't help me and you can only call them 9 to 5 Monday to Friday. You can email them. If you email them on the weekend, I'm sure that they get back to you by Monday. As I said before, they are quick to respond.

So, Amika is the best place I know of to shop for hair care products.

Bleh! Don't ever buy anything on a Monday or Friday and don't ever buy anything during a site wide sale.
I only say this because they don't have anyone working their warehouse on weekends (it sounds like they only pack 3 days a week)
My large order took a week to even PACK!
It's 2021, there is absolutely no reason it should take a week after confirming an order for it to be finally packed.
Then it takes a whole 5 days to arrive AFTER it's packed.
Almost 2 weeks for hair products.
Don't rely on this company for timely shipping.
Super unfortunate.
They also said they had too many orders because of their sale... uhhh ok!
They fed me the same thing each time.
"It'll be packed tomorrow at latest" each day.
Just go buy it else where if you have that luxury because this is insane...

I was given a sample of Amika shampoo for bonding/repairing hair and I love it. It does NOT leave my hair greasy and the aroma of the shampoo is pleasurable! Looking for a place to purchase the actual product in big container.

Ok, to start I love this product! However if you need it in a timely manner plan on contacting them right after you place the order then remind them again to ship it. My husband bought me some shampoo for Christmas and he called weeks after placing the order to find out it hadn't shipped. Appears to have been forgotten but getting a straight answer isn't possible. We dismissed that as a fluke. On Dec 30 I decided to order a few more things. Jan 7th I noticed it had not shipped yet. So I went to their site to use the track order function where it told me the order didn't exist, however I got an email confirmation of the order. I contacted customer service and they informed me the server is having issues but it shipped and provided me tracking. I find it way too coincidental that the order shipped the same day I asked about it. So the only 2 orders we ever placed both somehow were forgotten? I don't know but it really seems strange. What is going on it their shipping department?

Previous to trying out Amika shampoo, I struggled with frizzy hair, and having to wash my hair daily; otherwise my hair looked and felt dirty. I had been using a drugstore shampoo because it was a cheaper option, and I figured all shampoos did the same thing. After scrolling through TikTok, I came across a girl talking about hair struggles. She then recommended using Amika shampoo. She used other products by Amika to help with the frizz, and to help maintain a healthy hair routine. I know that Amika is a more expensive brand, so I was nervous to be spending so much money for something that may not help me. I didn't want to waste my money, so I looked more into what will help my hair type. I ended up purchasing the Amika 3D Volume and Thickening Shampoo. I used it that night, it smelled amazing! I shampooed it twice, and let it air dry. My hair was silky soft, and I have been able to go four days without having to wash my hair. The frizz has gone down a lot, and my hair feels healthy. Ever since I started using this shampoo, my hair has become thicker, and has more volume. I have bought more Amika products over time to have healthy hair. My hair routine is amazing, and I don't have to wash my hair as often. When I start to notice it looking dirty I spray some dry shampoo in it, and can go more days without having to wash it. Once I finally wash my hair it feels so refreshing. My hair doesn't feel weighed down, or have a waxy feel. My hair is super soft, and feels like silk. Since this isn't a drugstore product, you can't find it at a local Walgreens. The best places you will be able to find it would be Sephora or any hair salon. I recommend purchasing it online on Amazon, loveamika.com, or Sephora. The stores don't always have what you're looking for, but online will. If you are struggling with what products you may want to purchase, they have a hair quiz on their website. When you take the quiz, they give you a hair routine, or if you just want a shampoo they offer that as well. It is super helpful, and you are getting the best results for your hair type!

From a famous beauty guru and others i watch on ig they always use this brand for thin hair and so i tried it and let me say ive ditched all other hair products and use this brand more often

I've got a couple of their items, most notably their dry shampoo and hair spray. Both work well for me. I have a very dry scalp, but their dry shampoo works; it is very soft and doesn't make my head itch. Their hair spray has good hold and even distribution on my ton of very fine hair.

We always have Amika Blockade Heat Protectant & leave in conditioner/detangling spray on hand in our house. 2 must have products for a house with girls. The products are light and don't leave a residue. Scents are pleasant & quality is that you would find in a high end salon. Long hair is no issue with the leave in condition/detangling spray.

I just love this brand the smell and the way it holds up your hair and the dry shampoo it works very welk ladies