Look Fantastic

I have received two orders from look fantastic. Both orders were just tossed in a box, no wrapping or padding. Both times the products leaked all over the box which fell apart on delivery. And there is no way to contact customer service.

This company is crap! They give you an estimated shipping date and but you'll never receive it by then, especially if you live in the States. I'm then told that it can be 30 days from shipping, but I still never received the item and tracking stopped three weeks ago. Buy your items elsewhere!

They indicated the wrong receiver in the shipping documents (proof provided to them) thus the package cannot go through customs clearance. I requested to address the issue with couriers (supported with a photo of my ID as requested). Today I sent the fourth message to the Customer Support team yet keep receiving the same mindless automated messages back 'advising me' on the consequences of failing to take action. Seriously!?

They sent me a shipping notification for a product I ordered with a tracking number etc. I followed the tracking for a week because it was a very expensive item. After week it appeared to be stuck at customs, only when I called both carriers neither of them had any info about the package. Turns out it haven't even been sent.

Terrible company to order from. Highly advise against ordering anything from them.

I made an order more than 2 months ago for about 5394. 97 (). The parcel has never been delivered, and the customer service is completely unresponsive. They do not care about the reviews, about all the frustration a customer has (and I had A LOT of frustration talking to them, it's like talking to a wall), they don't care about their reputation or customer's lost money. And they were lying they were gonna help me find my parcel, while what they really did was massively ignoring all my complaints. That is a nightmare experience and I do not advise anyone purchasing from them.

Btw, if you see them politely replying somewhere "please message us and we will resolve any issue" in reply to a comment like this one - this is another lie. Their customer care asks for your name and address for 1000 times and never does a thing. They pretend they do not see what you've sent them in a previous message.

Never, never, please never buy anything from them!

Having bought a perfume with a 2/3 day delivery i received an email saying effectively delivery will be whenever they decide to make the contract - which could be next year, next decade who knows. So i tried to cancel and thats when you realise its a scam site as they try to tell you the only way to cancel is to write to some back street address in Cheshire.

Ordered a £202 Tom Ford aftershave for a gift for my son on his wedding day. Tracking said it would be delivered a week before the wedding. Yes you guessed it the wedding has been and gone and the aftershave has not been delivered. Over 200 text messages between me and LF constant wait 24 hours then 48 hours then 3 working days! I have repeatedly asked for a refund but to no avail they lie to you and you have to keep re explaining what's happened no one reads the messages. Emails bounced back so all had to be done on text. Do Not give them your money.

Placed two huge discounted order on Nov 11 and and 24 days passed,got nothing, told me both lost which is ridiculous, one of the packages was out for delivery on Nov 22 and it was back to their warehouse! Do not buy from them! Their service is worst and waste time and energy!

I've ordered so, so much from this place over years. Horrible, time-wasting experience today. Tried to place order. I put a lot of research into the various products, it was complicated. Noticed I had tons of points. Not simple to redeem but I did it. Site said would apply £25 credit to my order. It didn't. On chat now. Long, time-wasting pauses while I wait for customer service to respond. Their answer is to cancel my order and I have to redo everything. Ridiculous. Just issue me a credit for the voucher. Now what, I have to wait for a refund? Also, what is with the points system? According to website, I was supposed to get benefits from the level I was at - I've seen NOTHING. Won't be using them again. Most angry at time-wasting.

Look Fantastic is absolutely rubbish and they are not interested in their customers apart from taking their money. It has been over 4 months now and I still have not received a proper reply refunding my money. They are not even giving me store credit for products I never received! Do not use this company!

They sent me mouldy product and I got in touch the day of delivery with photos and details. After making me jump through hoops with sending more photos and batch numbers they have just now ignored me - no refund or replacement. Definitely would buy elsewhere if I were you!

I ordered an item 8 days ago, this item was intended for a Christmas present, the item still hasn't been dispatched. This company took my money even though the item clearly isn't in stock, their 'customer care' are unable to give me a date for when they will have the item back in stock. Useless.

Update - I have now been given a "expected" dispatch date of 15/1/24, well over a month after I ordered the product!

As others have mentioned, they will make you wait weeks for your order and you will not receive the items. Not only that, they also won't respond to your customer inquiries and there is no number to call in order to follow up on your refund. Truly astonishing customer experience. Do not shop here - pay the price elsewhere - it's not worth their measly promotions.

I've ordered off these guys a few times now, all the way from New Zealand and I only have good things to say.
Yes it does take a while to get here (3 weeks or so) but it's so worth it when everything is so much cheaper than what you buy in stores.
They've always sent me my free gift and accepted my discount coupons.
2 Other girls at work got me onto this website and they've never had any problems with them either. So many products to choose from!

First time using this company. Was referred by a friend. The absolute worst customer service I have ever experienced. Signed up for notifications, received none and never received my items. Tried contacting customer service but conveniently their phone lines were down so it's been back and forth emails giving the runaround. A complete waste of $200. Don't give these crooks a dollar of your money. Absolutely disgusted.