Look Fantastic

I ordered a set of expensive GHD cordless straightners grom LF after spending thousands with them on smaller purchases over the years (were not very reliable but things usually arrived in the end despite paying for Next Day Delivery) I cannot believe anyone would do what they have done to me! They sent a cheap and nasty plastic makeup bag containing some unheard of minis, so that they could say the delivery was successful. It was obvious this box DID NOT CONTAIN GHDS! They then said they would send a replacement, but when I went to log in to check they have DELETED my account to get rid of the message trail! There are actual thieves at this place and the police WILL BE INVOLVED! Do not order anything of value. I am devastated

This is the first time ordering from this website and will damn gonna be the last time with very painful lesson learnt! It have been 28th DAYS since i havent receive any items from them. Their customer service was not helpful at all because they are just telling me to wait until 30 Days so that they can do something? HELLO.
Guys PLEASE DO NOT BUY FROM THIS SCAMMER COMPANY. IM GONNA OPEN A YOUTUBE CHANNEL SPECIALLY TO SPREAD AWARENESS ABOUT THIS WEBSITE. THEY ARE SO NOT GONNA CHEAT OUR MONEY ALR.

Don't ever buy things from them, I purchase things with them from mid of Oct 2021 until now 18 Nov 2021 not get my item yet, their admin useless at all just keep asking me to wait

First 2 orders came without any problems and I was quite happy with the products also. My last order though, not so much. The order arrived with a missing item and a "gift" not in line with their promotional advert. First couple of messages of a long thread were dealt with fast and quite professionally I might say. They then sent a replacement for the missing item (I haven't received it yet though) but totally ignored the second part of my enquiry about the "free" gift (supposingly of a value over gbp50 while it only contained 3 sample size items of little to none value). Ever since any attempt I made to sort it out was either totally ignored or was being forwarded to another department to deal with it, without success I doing that I might add. I do not expect much at this point -especially after reading all other reviews- but I wish they could be reported to an authority or something. It s totally unacceptable and I would assume illegal to mislead the general public via false advertisement.

Bought some ghd straightners for christmas for my wife they were faulty and i told look fantastic and asked if i returned them could u send me another pair they said no i had to return them to ghd for repair, they were still brand new i didnt want a repair but a new set they wouldnt exchange them said all faulty goods need to go back to ghd we have a procedure in place, also i needed to print a reciept and labels to return to ghd i said i dont have a printer in which they said ask a friend to do it for you i ended up ringing ghd and they were great they sorted it for me n sent me the labels, i will never buy off look fantastic there customer service is crap if you buy anything electrical off them be prepared to send them back to the manufactors, if i was u avoid buying off this company be warned

I ordered over £100 worth of goods with a voucher code for 15% plus a free gift. The free gift never arrived and when I queried it I was told that some of the order didn't qualify for the gift. Had I known the exclusions I would not have purchased the items from LookFantastic because I could have got them cheaper elsewhere. There were no exclusions stated on the advertisement for the code and no link to point me to anything like that.

When I explained this to the customer 'support' (for want of a much worse word), I received absolutely nothing back! I emailed the feedback team, I sent another support ticket online, I tweeted and sent Facebook messages. The latter has only just responded... over 3 months after purchase! Nobody is taking any responsibility for the false advertising, nor do they seem open to upholding their offer. ASA have been informed. This isn't the first time this has happened either, a family member had the same problem last year and was met with a brick wall.

I also notice that LookFantastic attempt to remove or block every bad review of their services & fail to respond to a lot of customers who have problems or take responsibility for their actions. Be warned, you probably won't see a fair report on a lot of review sites.

I live in Central Asia. So, it takes about a month for my order to be delivered. My first order was fine. I received it after a month of waiting with my nice free beauty bag. I can't buy burt's bees and other products in my country, so I was happy to get it. The quality seemed to be fine.
My last two orders I made in January 2017. The first one we received after a month. There was only one cream packed and my mom didn't like the package as it did not have a protective layer on it. When we opened it, it seemed like someone messed with it. The cream was Decleor, not a cheap one.
The second order we got last week, it took more than a month to be delivered. We got only two items, and one item(free deluxe beauty bag) was missing. Again, the creams did not have a protective thing on it. Nevertheless, they seemed to be untouched when we opened them. The only thing I was concerned about was that lip and eyes Decleor cream looked liked it expired. There were no dates on the boxes to check it.
Well, I would not say this website is fake and of course, timing depends on where you live. It's not perfect, but I would buy there again.

Wish I'd read the reviews on here before ordering but unfortunately I saw there overall score was very good on Trust Pilot and didn't read any actual reviews. They took more money than I authorised payment for (isn't this fraud?) They then called me a liar and denied this happened, until I produced a screen shot of the transaction at which point they changed their story and still tried to deny responsibility. I finally got them to refund the difference only to find when my order arrived that the free gift worth £22 which had enticed me to buy from them wasn't in the package. Cue more emails back and forth in which they again completely failed to provide any customer service and called me a liar again. Each time you reply to an email you get a response from a different person and each person tries to fob you off with various reasons in which you the paying customer have no right to what you were promised. An absolute con to get people to buy and they obviously have no concern about repeat business from the way they treat customers. After having such a bad experience I went back to Trust Pilot to try to see why they have such a high score. It's because any negative reviews are removed at their request, there are numerous low scores annotated that they have been removed at the request of LookFantastic. It's disgraceful that Trust Pilot allow this, I for one would have avoided them like the plague had the negative reviews been properly counted into their overall score. Easy to get high scores when you only allow good feedback!

My first order went well, everything showed up in a reasonable timeframe, but my second and third orders, never showed up, and when I asked if I should be worried (it does take longer for things to get to me because I'm in Canada, guess I should've inquired sooner anyway) I was simply told it'd been longer than 40 days and they couldn't help me. My question wasn't answered, and I felt very dismissed. I spent over $100 and half of the order was a present for someone else, I ended up just buying something else local. All the same, this is straight up ridiculous, and I noticed a few posts last time I wrote a review, for my first order, that other people had the same issue: first time they ordered something, no problems, but after that they didn't get things they'd ordered. I figured it was just bad luck for those people but maybe it really is a trend for this site. Overall, I'm thoroughly displeased and don't think I'll ever try this site again, and won't be recommending it to anyone else.

AVOID! NOT RECOMMENDED! I made made an order on May 6th for huge package of cosmetics and for now (May 19th) I received only few of them. The delivery should be in 3-5 working days. Wrote several times to LOOKFANTASTIC to check the delivery nad finally to cancel my order due to such a delay in delivery but without any response. Not recommended at all, awful experience. Two weeks later I still didn't have my products and money

As a loyal customer I cant really say how happy I am with their product distribution and packaging never the less the great products offered. But what makes a great company is how they keep that loyalty going. I recently made and expensive purchase from lookfantastic and one of the canisters came empty, so I did what any customer does which is contact customer service and provide photos of the issue, well looks like you can only contact them via their web page and there is NO help email if you want to follow and reply with the same complain number, they reply to your e-mail but you can only submit reply via lookfantastic website also it only allows one photo to upload.

So I sent several Complaints back and forth and customer service insisted I take different angles of the bottle "which I did". Their final reply was they were sorry but they will close this thread

I gave them one star because they have amazing products and offers but sadly they broke my loyalty and trust in dealing with them again

I would actually give 2.5 stars or 50%. Had I been aware that even though I ordered from the US site my items would still be shipping from England I probably wouldn't have bothered. It took about 2 weeks for me to get my stuff which wouldn't be terrible for overseas except that I've ordered from INDIA and received the item within 6 DAYS. Their issue is that they take way too long to ship out the product. I once worked for a beauty company the ships orders out SAME DAY. Look Fantastic step your game up. As a previous commentor mentioned they don't ship everything at once and this is because apparently not all items are in stock although they claim to be. In my case all items were supposedly in stock but when time came to ship 2 out of 3 shipped with the third to be shipped at a later date. I waited patiently for the third to ship, even gave them a few days after the two weeks it took to get the first shipment but nothing, no update on where the last item was. Tired of waiting and upset over being deceived, I decided to cancel the order. After hearing customer service horror stories I was preparing for the worst but it was a SUPER easy and pleasant experience. I dont know this as fact but perhaps US orders are handled by Americans who tend to place great emphasis on great service. 1.5 star for selling items at a lower price than company site (at the time of my purchase) and 1 star for easy cancellation, other than that they are way too slow shipping out (perhaps they need to use a different courier as well) and dont seem truthful about what they have in stock.

Beware of ordering from Lookfantastic! They sent me expired products! And during the refund process, they will close your account to stop you from getting your refund. Stay away!

Ordered goods on 6th January 2021 - today 29th January still not received my order. They will not give me a refund?! They cannot track or trace the goods either.

Ok, I know how this works. I am also a webshop owner in the Netherlands. So I gave this company the opportunity to solve this problem, before I wrote this review. But nevertheless, the customer service agent was not able to help me.

This week I ordered two types of perfume, delivered faster than I planned. So far so good. After opening the package, it already smelled like perfume. After opening the box, I saw one of the two perfumes I ordered, was not wrapped in plastic anymore. Also when I tried it for the first time, perfume came out after the first push.

The customer service agent, asked me to send a picture. But as you can understand, it is hard to get this problem on picture.

I know for sure that people, who are working in the distribution section of this company, knows when a product has been used or not. So I cannot believe that I am the first.

Receiving this used perfume, is also giving a problem when you decide to return it. They will not accept it while it already is opened. So be careful if you want to order a gift or similar.

I purchased Beauty Chest on Lookfantastic website few weeks ago. Hours after I've placed my order, the Chest becames out of stock, and I had a snicky suspition that my order will get cancelled. It got cancelled few days later. It would not be a problem, but in order to get £15 off the chest I have also sing up for beauty box subscription. Since I wasn't getting the full order, I wanted to cancel the whole thing. It wasn't easy, let me tell you. It took countless emails to get subscription cancelled. What's really annoying, they wouldn't let me return October box, even though it was unopen, as website stated that this item is non-refundable. Dear Lookfantastic, a news flash for you, your website also said that Beauty Chest was in stock, but that want't true, was it? Nevermind, I am sure, Cult Beauty will be more than happy to take my money. Be sure to enjoy that £14,50 you have forced me to spend on your website.

Disgusting customer service, they will do everything in their power to not refund you for the parcel THEY lost, if you value your money staff far away from these criminals!