Emily H.

I live in Central Asia. So, it takes about a month for my order to be delivered. My first order was fine. I received it after a month of waiting with my nice free beauty bag. I can't buy burt's bees and other products in my country, so I was happy to get it. The quality seemed to be fine.
My last two orders I made in January 2017. The first one we received after a month. There was only one cream packed and my mom didn't like the package as it did not have a protective layer on it. When we opened it, it seemed like someone messed with it. The cream was Decleor, not a cheap one.
The second order we got last week, it took more than a month to be delivered. We got only two items, and one item(free deluxe beauty bag) was missing. Again, the creams did not have a protective thing on it. Nevertheless, they seemed to be untouched when we opened them. The only thing I was concerned about was that lip and eyes Decleor cream looked liked it expired. There were no dates on the boxes to check it.
Well, I would not say this website is fake and of course, timing depends on where you live. It's not perfect, but I would buy there again.