Look Fantastic

Please DONT BUY FROM THIS WEBSITE. It is a $#*!ing scam! They forcefully sent me the beauty box even though I cancelled the subscription, even though I was within the legit period of cancelling it. And they made me responsible for the mailing fee if I want to return the box and get a refund. Another incident is that they told me for three times my shipments cannot arrive because of custom restrictions so my order must be cancelled. I therefore ordered the exact same thing from another website. In the end the shipments arrived and I got the same thing twice! And they wouldn't provide any refund option to me!

I just can't believe this website still exists and the consumer council in UK is not doing anything to it.

I did not get my item for more than 40 days (dispatched on 28/11/2016). And there is no contact number or online service chat. The only way to contact the customer service is sending email. And all they replies are waitingIt is sooo ridiculours! If the same thing happen in another online shop, either I could ask the vendor send me a new item or refund the money. But in lookfantastic, the only thing is wait! What an arrogant and disgusting shop! Never will I buy thing from this company again!

Christmas is almost there but I still have no idea where my black friday order is. I contacted them and the customer service SUCKS! The representative refused to answer my question claiming the billing address I gave them to verify my identity did not match their record until I gave them a delivery address I used when I bought something for my mum. And the answer was I needed to wait 30 days to get whatever was sent within the same country. WTF!

I wasnt aware about Auto renewal (my fault) but when I received the order notification I emailed the company to stop the shipment. They didn't reply on time and they wssnt able to divert the shipment to their address back. The customer service has been very shallow and their reply hasn't been helpful. I wouldn't suggest to buy from them, or, if you subscribe, please be careful to delete the renewal because they won't help you and will charge you the same.

Where other sites from Spain, France, Germany delivered in good time notwithstanding BlackFriday and all, with these people I'm still waiting for my things with no clue of when they'll arrive, ( IF they will arrive).- I'm utterly disappointed. They keep sending me a non existant tracking and their customer care is pratically taking people for a ride. Beside being disgusted and spread negative feedback wherever possible, if I don't receive my goods, (ord. *******) shortly I'll block Paypal payment to them. STAY AWAY!

Terrible customer service agents! Didnt gave me proper advise regarding my delivery issue. And kept on telling me that the delivery will take up to 30 days however their website says that the estimated delivery of my order was by 1st October. They insist that they can only investigate my query after 30 days! Now its already 14th October and I took the initiative of calling our local post only to find out they have attempted to deliver on 29th September and item was sent back to Lookfantastic as I was not able to collect.

Your service is not fantastic at all. And this will be the 1st and last purchase I will have thru you guys. NEVER AGAIN!

I placed an order and after 6 weeks i am still waiting to recieve it. I wrote to costumer service 4 times and didn't get any good answer. When i asked to cancel the order and get refund- i was impossible. They asked me tonsend back the parcel which was not arrived. I will never buy at this website again.

I placed my order and within minutes I realized that I wrote my postal code wrong. I tried to call them but since it was Sunday they were closed and I tried to contact the costumer support with the live chat. The lady said to me that she couldn't help me change my postal code or cancel my order because my order was dispatched already! And when I asked them where will the order go since it's an address that doesn't exists they responded that maybe the postal service will return it back to them and if the don't then they are really sorry but I will lose my money. This is unacceptable, I also asked for a copy of my conversation from the live chat but I never received it and one lady at the customer support hang up the line and I had to call back all the way from Cyprus to England. I really hope I will get my money back since it was a big amount because at this moment I feel like I really don't trust this company at all and I will never place an order from them again.

I received an email offering a code receive a free bundle with my order (they have many coupons for black Friday but I chose the bundle) I applied the code and after I checked out I realize that the bundle wasn't in my cart. I messaged them instantly and they said that the bundle was subject to availability (the email says. The content of the bundle may vary due to availability) THE CONTENT not the full bundle. I've been going back and forth with their horrible customer service and their response is 'we are not able to add the bundle manually to your order' 100 times. And have given me other 10 different responses.

I

I brought pureology strength cure blonde shampoo and conditioner this product is HORRIFIC turned my hair completely purple. I'm a hairdresser and used to love the pureology brand. It's terrible... Look fantastic customer service is also disgusting. I sent pictures of how my hair had been completely ruined (from once use I might add) and I recieved horrific customer service as a whole I will never use look fantastic again or use pureology products! Please be careful everyone I wouldn't want this to happen to anyone else. Will also advise all my clients against it, please also be aware that I tried to review the product so that this experience doesnt happen to another customer and my review was not posted... they also choose which reviews are shown so dont always believe the amazing reviews you read on products as negative comments are not allowed which is unfair

Worst service ever! Ordered their Kérastase Sulphate Free shampoo 4x now and EVERYTIME they send me the "Gentle" shampoo which contains sulphates. Every time!
It is not easy returning it either - it is labour and time intensive. You need to email them, send pics wait for the 100 questions asked and them they send you the returns instructions. Whereafter you need to rebox and return via the post office! Will never, ever order from them again!

Costumer service poor, unprofessional and smh scammers!
Yesterday I tried to buy some stuff there, the payment wasn't going through so I thought it was cancelled.
Then I saw the same products in boots and even cheaper!
So I bought the same thing on boots, then after 10-15 minutes I received an email from LF with my order confirmation.
At the same time I received it I tried to cancel it, it seemed impossible to cancel anything from that shop unless u speak with a costumer service which is unfair because they relied to me 12h after telling me the window to cancel an order is just 5-10 minutes!
How in the hell is it possible? So can't I buy something and change my mind?
This is some how to force you to get the order whether u want it or not so you will pay the return, they still win your money even if u return the product!
I used to be a costumer but from now never again! Is a waste of time and money! Not even recomendable!
#THIEVES

I will never, EVER order from this awful site again. I placed an order for several kerastase products nearly two months ago only to never receive the products and still have the 76euro debited from my account. I filled out the required form to say I had never received the goods and was told it was never received via post. I then faxed the form with a cover letter off to the company, to be told the ridiculous story that while they had received the cover letter, they had not received the missing goods form despite them having been sent at the exact same time. I have faxed off ANOTHER form today with still no response. If my issue is not resolved by this time tomorrow I will be initiating legal action against the company.

It's a great box but a total SCAM as it is near impossible to get out of. The subscription auto renews without notifying you and then even when you cancel it they continue to take your money. BUYER BEWARE

The owners of Lookfantastic feel that they are above the law and that they can get away with unsuspecting online shoppers because they are located in the UK. The authorities in America need to investigate, extradite and prosecute them for scamming hundreds if online shoppers with impunity. Their office is located in Manchester Airport and it is very easy for American Authorities to get the assistance from their British counterparts to bring the owners of this shopping site to justice. It is high time that this online shopping centre website is shut down and its owners prosecuted.

Terrible customer service… basically non-existent. Dealing with them due weeks, no resolution. They are just copy-pasting their reply. I'll never ever ever use them again.

I ordered the perfume on the 21st November and was promised delivery by the 25th November. It finally arrived on the 29th December, which pleased my wife no end, with nothing to open on Xmas day. Communication was poor to say the least, with a 48hr turnaround between emails. They said they would speak to the courier and give me an updated delivery date, which they promised me twice and I'm still waiting. There was always an apology, but never an updated delivery date. Needless to say I will never use them again