LL Bean has a rating of 2.2 stars from 574 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LL Bean most frequently mention customer service, credit card, and return policy problems. LL Bean ranks 36th among Outdoor Clothing sites.
I love these shirts!They are my go-to summer wear. I wish they still sold the Dark Olive color though and made new colors too. I got shoe polish on my old olive shirt, and it washed out!. They get better with washings. And the weight is perfect. They are worth the price. Just miss my olive color. I'm from Maine originally, so I feel like I have a piece of "home" wrapped around me.I met Mr. Bean when a child. He was at the door greeting people. Good memories.
Their boot they so highly praise blew stitching 2 years in. Customer service was the worst from any company I have ever dealt with totally brutal. They wanted me to ship it to the US and pay for th restitch after two years of normal use and then fought back and forth between Maine and store as to whose fault / responsibility it was. Please if you value quality and customer service you are better off somewhere else...anywhere...
I love these shirts!They are my go-to summer wear. I wish they still sold the Dark Olive color though and made new colors too. I got shoe polish on my old olive shirt, and it washed out!. They get better with washings. And the weight is perfect. They are worth the price. Just miss my olive color. I'm from Maine originally, so I feel like I have a piece of "home" wrapped around me.I met Mr. Bean when a child. He was at the door greeting people. Good memories.
I have been a customer of LLBean since the cows came home. I used to really like their quality, fir ect
Not anymore. The dress Shirts are not the same quality, the button holes are way to tight. Guess I'll have to find a new supplier for my clothes..
Tip for consumers:
I'm sad as Bean was my go to for clothing.
Products used:
Dress shirts.
Today, at the Cranston,RI, store I was waited on by Cathy O'Brien, who greeted me on the phone an hour earlier from my house in CT. From the moment she answered the phone, I knew I was in good hands. She worked diligently to find my unusual size pants. I WAS THRILLED TO PURCHASE JEANS THAT FIT PERFECTLY AND LOOKED GREAT. She exemplifies thea dedicated service to customers for which LLBean is known. The company is fortunate to have a person of Cathy's caliber working for them.Thanks, Cathy!
The quality of their products is unparalleled, and their dedication to customer service is something I have never experienced before. From the moment I placed my order, I felt taken care of. The excitement I felt when my package arrived was matched only by the joy I felt when I used my LL Bean gear on my latest adventure. It's clear that LL Bean isn't just a brand; it's a lifestyle.
Be an Outsider, for LL Bean is to get some very nice and quality items. Excellent service, and products that are very well made and comfortable. My husband will only wear their all leather slippers. No one else even comes close to the comfort these bring to his feet.
I use the service direct message recently. But I already had time to evaluate it at the highest level. A large number of prompts allows you to configure the service without any problems. A lot of tips. The necessary messages are automatically generated along with the sending. Over a short period of time, the conversion increased by 36%. This is very cool really!
I married into a New England family and everybody reveres L. L. Bean, almost like a cult :) But once I started to go in pilgrimage to their Freeport, ME store I got hooked. Good quality product, best refunds policy, very helpful staff.
Today it is freezing rain with a slick layer of ice and rain on top of it... the worst walking conditions possible... unless you own a pair of arctic grip boots. These boots are amazing. They won't slide even if you try to make them slide. We can't drive in this but we can walk in our arctic grip boots. Thsnk you LL BEAN. You truly are the best.
Great and easy ordering process, fast shipping, easy returns if needed. Quality of goods is well above average.
I have been buying from LL Bean for 40 years. Love their clothing quality, sheets, shoes. Everything! And their store in Maine is awesome too!.
May not be the cheapest place to shop but you really get what you pay for. I have purchased multiple sweaters in classic never go out of style cuts and colors and they all wash and wear wonderfully! Interested in trying out their shoes, they will probably last 10 years!
The store pretty much sells high quality items but that doesn't mean you can't find those items cheaper at other good retailers. LL Bean does offer one of the best return policies in the industry. They did that because the predominant LL Bean business is done through on line and catalog business and in order to entice wary customers. The styling of the clothing is definitely not haute fashion (its more akin to granny wear) but it is always well made and quality material.
New to site Jabber and got invited to write a bunch of reviews. Well I won't write many, but. I've got to give a shout out to this one. If your going to actually Love a Company... for me its LL Bean. What can I say that hasn't already been said?... Every product I've ever bought has been well made. Every on line experience easy. They're the best!
I've ordered from LL BEAN since my Parents were living
They liked the Flannel robes and Suede mocisin I once bought them for Xmas when I got older,
There they would sit watching wheel of Fortune in the matching chairs in front of the TV faithfully every night,
It's this picture that comes to mind when I order from them 30 later
Quick service,
Easy returns if need be, and Complete accountability.
With their product guarantee you can't go wrong. Granted, you pay for it up front but you are getting quality and peace of mind. Old fashioned customer service, made in USA, can't be beat.
I have been ordering through LLBean catalogs for years and when digital became more popular I switched to ordering directly from their website. I would recommend it. While I could more than likely purchase their items from a local vender in my area I'd rather just buy it from them and get what I want. With the stores almost always being out of my size I just go online now. I've never had an issue with returns, orders or customer service.
When I buy jackets locally I don't like that I have to buy my winter parkas in Sep/Oct, my spring jackets in Dec/Jan and my summer clothing in Feb/Mar. I just go online now when I need jackets. I can't always wait until the season they have what I need in stock. Clothing wears out and only lasts 2-4 years before needing replacement. I'm active so I try to replace them every couple of years or they get stinky. Washing doesn't even remove it all. I have found LLBean's prices to be average if you buy it locally or online. Returns are easy and you can generally just drop it off at a shipping center.
I love the warmth, quality and savings of LL Bean! Their items are wuality and very long lasting! My hubs loves the mock turtle neck shirts. Easy to navigate website. Can't go wrong using their clothing.
Other stores should look to Bean's to learn how customers should be treated! The polar opposite experience I had last month is with Pottery Barn Kids - the most inept customer service ever! I didn't think a company could stay in business with such poor service as PBK. Don 't buy their stock, I can't believe they'll last. Beans should run an education program for other companies customer service reps and teach them how it should be done! Thank you Beans for valuing us customers!
I buy all my husbands clothes here. If a shirt gets a rip three years later they'll replace it, but so far that's never happened because they truly have the best quality available!
You can never go wrong with LL Bean. Their clothes are a little pricey but they lost forever. And I mostly love the fact that they sell classic Styles not trendy will outfits.
Never, ever a bad experience with this decades old company. They never leave me hanging, accept all returns and give full compensation even if it's not new anymore.
They Are pricey but worth it. You get quality, and will unlikely have any issue. They stand by there products for life.
Cabela's and Bass Pro shops can't even carry LL Bean's Boots. Great customer service, wide selection and a 24/7 HQ in Maine!
I am 67, worked construction for 20 years, i have never found more durable clothes any where. Dont waste your time, energy or money searching. Trust me
Love flannel sheets! Long enough for flat sheet to be tucked in generously. Will definitely buy from them again.
Products used:
Flannel sheet set
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