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Kathi K.

Level 2 Contributor

Contributor Level

Total Points

9 Reviews by Kathi


I am returning a sweater, as it's very large (rightly sized, but compared to most clothing made overseas, it tends to fit big for expensive ($100 range and up) sweaters, that are indeed, made beautifully.

The stores are too far away, and the returns are too expensive, so I spoke with a very nice woman there by phone, and got a $6.95 address label right away, to return a lovely sweater ("Signature Softest Shawl-Collar Cardigan") and since so much of our clothing is made overseas, it's impossible to figure out what size is the right size. In this case, I cannot be bothered by paying another $100 for the item in smaller size (med). Seems when it looks great, feels great, but too big (maybe made here in the U.S. which is rare) it's a gamble no matter what to order online when it's not in their local stores. I'd like to go in one soon, just to check it out, as the online reps are very pleasant.


While I enjoy the few things I've purchased from iHeartDogs.com, I need to warn everyone, that I'm always a medium, and sometimes a large (based on where it's made). I reordered the hoodie I purchased a few weeks ago, and I had to order extra large.

I am not a large woman by any means, and never wear extra large anything. So just a heads up. LOOK AT THE LABEL BEFORE BUYING TO SEE WHERE IT'S MADE.

It is comfortable, but then I looked for where it's made, I wouldn't have ordered a large, but would, the Extra large-- knowing what I do now!

IHeartDogs R. – IHeartDogs Rep

Thanks for your review Kathi! We definitely recommend checking the size chart on the product page to confirm the measurements before selecting your size. And if you find the size you chose is not a perfect fit, just reach out to our Customer Support team at orders@iheartdogs.com and they'll help you make an exchange at no extra cost :)


Chris and his coworker came today, and spotlessly cleaned an old sofa that I love, plus another older sofa in family room, and the wall to wall rug in the there, too.

They were prompt in arrival, and we all love dogs (so they both gave "Abby" treats as they pet her----great dog people.)

The sofa/rug in family room, are about 60% dried, and all sofas look like new. I would not hesitate to have them again in our home. Chris and his co-worker were easy to like, and dedicated to customer service.

And the wall to wall looks brand new again. Wow. Also, Abby hopes they come back to clean her as well.;-)


I keep discovering web sites owned my any "Z" for the first letter or any "lili or liligal" perhaps even "luli" or lIgal sites VERY CORRUPT. They are in China, and have several sites with the same clothing, and totally CORRUPT! They will not cooperate with USA standards, and will try to outwit you and cause you total dismay.



This item, Pocket Asymmetric Hem Long Sleeve Wine Red Hoodie


It bears NO resemblance to photos on this site OR it's "sister-site" ROTiTA, who is selling exact same clothing!

Mine was so long, that I could not shorten it as it's shown. LOTS of EXCESS fabric on the back side and sides. The style on both front and sleeves are NOT what is shown on models on both sites (same models, too. Duh...) either. It's a mess if you are less than 6+ feet tall!

I ended up donating almost everything I ordered and IT'S ALL MADE IN CHINA, SO IT TOOK NEARLY 4 WEEKS TO ARRIVE. This company is so corrupt, even with returns. It was not worth the stress for me to send back, so donated to a thrift shop I support, in nearby, poor city.

Tip for consumers:
If you are medium height and weight, like me, 5'4, 134lbs, you may still need a Large vs medium size in many tops. NOTHING on this site shows what really is, as they EDIT THE MODELS' ENTIRE LOOK. FAKE. Disgustingly corrupt, I find out the hard way.

• Updated review

I'm conflicted as since my review, I rec'd a full refund on the 2 items (one went on sale--over 50% off-- the day I got the notification and saw they'd reduced the priced over 50% on that item.)

I paid over $17.50 to ship back, but put 2 items in one pkg, to Utah, as I was so angry with them. I was told I'd get full shipping back. Nope. In the end, the shower curtain will look nice, but be aware, esp if you make a return, to keep track of charges. They have a statement regarding returns on site, but honestly, we; ve already paid to DELIVER it to us. They claim free shipment, but it's not true. They hit you on the returns. Still, very good quality items, but ret'ng wore me out!

Most Corrupt ever. I'll never see what I paid in returns.
• Previous review

Here's my question: Do you realize your 1 star reviews number 360? You just made it 361. You have no intention of refunding w/o huge fees. Corrupt. I dare you to refund my money, and it's been 3 weeks of hell and no answers or refunds. If it's the distributors fault, as confirmed by Karen F, then more shame to you for ignoring it. LESSON LEARNED AND YES, AMAZON IS AT LEAST, NON-CORRUPT. Time for attorneys general in both states to be notified. Sickening and why not just throw $100 out my car window for them?


Never, ever a bad experience with this decades old company. They never leave me hanging, accept all returns and give full compensation even if it's not new anymore.


Amazon is a good example of a strictly online business. I don't remember a problem with a purchase, that took more than a few days to settle. Others' reviews of a 1 star... not so good, and I am in the same position with another, unnamed, well known business for home goods. Okay--it's Houzz. Corruption I never knew I'm still enduring.


Talk about scams. This one likely originates waaayyyy outside this country, and NO one can be contacted for problems with merchandise. I got stuck, literally, through their factory mistake, and they sent a small tee instead of a medium tee.

Problem was, I am 45 yrs old and 125lbs, and the teeshirt was a kids' small size. Nothing I could prove to them in photos worked and they need to be shut down. I threw it out, so NO one had to take it on (like a 10 yr old drinks coffee...?)

Kathi Has Earned 40 Votes

Kathi K.'s review of IHeartDogs earned 3 Very Helpful votes

Kathi K.'s review of LL Bean earned a Very Helpful vote

Kathi K.'s review of Carpetsbycrystalclean earned a Very Helpful vote

Kathi K.'s review of Zulily earned 7 Very Helpful votes

Kathi K.'s review of TeeChip earned 3 Very Helpful votes

Kathi K.'s review of Rotita earned 22 Very Helpful votes

Kathi K.'s review of Houzz earned 2 Very Helpful votes

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