LivingSocialReviews 1,490

As a consumer. I purchased a deal off of LivingSocial only to find out that the company running the deal had absolutely no Customer Service. I then wanted to run a deal with LivingSocial for services I have seen advertised by other companies and this is the response I got:

Thank you for your interest in featuring your business on LivingSocial! We are always looking for great partners. LivingSocial loves locally owned businesses, and we want to make sure that we help our business partners grow their customer base and enhance their online reputation. While we can't support your business with a promotion right now, our subscriber base is constantly changing, and as soon as we think we have the right opportunity for you, we'll let you know! Thanks again for contacting us, and we hope we can work with you in the future.
Socially yours,
LivingSocial

In addition, not only did I not get an answer as to why I could not run my deal, I was unable to get in touch with anyone who could explain this to me. I was told to try again in a few month. CAN YOU BELIEVE THAT? I guess birds of the "No Customer Service" feather, flock together!

Livingsocial.com is one of the worst ways to discover a new business I am finding based on a few experiences. The businesses you get a coupon for always hate on the customers when they use the deal that they offered. However, it should be the businesses time to show off what a great business they are, but instead fail miserably by hating on customers using coupons that they themselves offer up. If you don't like customers using them, don't offer them. Poor experiences with the businesses makes you not want to go back.

Also, they have fine print that is very misleading and conflicting. In one area it says that the "Paid Value Does Not Expire", however, they say in the Fine Print it says " voucher subject to forfeiture".

I bought a voucher for a restaurant in toronto and planned to use it for my birthday. It expired Nov. 11th as per voucher... When I called on the 9th to make a reservation a tape kept coming on asking the customer to make the reservation. I wanted to talk to a real live person to indicate that I had a voucher as the small print in the voucher says I should do... I called on Sunday and continuously got the tape again and again... It turns out that the restaurant is closed every Sunday and Monday and has been so for a very long time... When I called LivingSocial and asked why they would make the expiration date on a day that the restaurant was closed, they told me that I had the voucher since July and should have known and furthermore even if the restaurant were open, there is no guarantee that there was availability. To which I said, 'fine and that would make it my fault', but that opportunity was not even given to me as the restaurant was closed for the two days that the voucher implies it to be open... Out of the 99 dollars that I paid they were prepared to give me a 30 dollar credit. They also said that it was the merchant's problem for not being open and they could do nothing about that... well yes they could. They could have made the expiration day two days earlier and I could live with that...

My kids gave me a Living Social voucher for a company called "Racing Box" last Christmas. Racing Box is a company that sells laps in a Ferrari at a race track. I tried for over a month to schedule a time to take advantage of the offer and the website would not work. Phone calls and emails to Racing Box went unanswered. At this point I started checking the internet for reviews on Racing Box and there were hundreds all calling the company a scam. People either were not able to schedule a time and others who did showed up at the track only to find nobody there. Living Social has stated that they will refund the money to my son. We'll see.

Don't want to know once you've bought. My purchase was faulty and didn't work. Emailed LS. Told me to get in touch with merchant. Emailed merchant. Nothing. Emailed LS, said give them longer! Been over a week and nothing. Emailed LS again they said if nothing by 12th Nov get back in touch. Emailed LS on 12th still waiting for reply. Not going to hold my breath. Don't bother. No such problem with Wowcher, Groupon etc. STAY CLEAR!

Nov 13,2013. Livingsocial.com has been offline for over 13 hours! Cannot access voucher I have already PURCHASED! The site says "momentary" back online "soon". I called their customer service as I am scheduled to use a voucher for my kid TODAY., I am told even they cannot access my account due to website being down. She said they've online "soon". That was 5 hours ago!

Sounds like a security breach. Probably stolen credit card #'s and addresses...

Two of their venders did not honor the vouchers as advertised. One played phone tag with me for weeks and didn't return emails. After months of this LS finally refunded my money. This was after I contacted the BBB and also told LS I was closing my account. The other didn't honor the "paid voucher amount." When I emailed LS about this latter one they contacted the business who agreed to honor the next time I came in. Why exactly would I go back and spend more money at a restaurant that was supposed to have honored the paid voucher amount. I too would give LS a rating of 0 stars if there were one to give. The only reason I haven't closed the account already is I had some vouchers to spend.

I have used this site several times without issue. Until now. I bought a "racing experience" for Racingbox. It ended up being a scam. Living Social DID refund my money, but not until I called them on my way back from the race track. They offered me 10 living social bucks... I felt that 75 was appropriate for 5 hours of babysitting and a half tank of gas... but they wouldn't go above 35. They said they did notify me with an email, however my voucher was still available and my money was still gone until I gave them a phone call. The email itself must have gone to my junk box. When you have a customer that is out $350 because your business invested in a scam, you should make every effort to contact them ASAP! I will be sticking with Groupon from here on out.

If there were a lower category (such as NO STAR), that would be my choice. Living Social cannot be trusted to ensure customer satisfaction. Customer Service is a misnomer - should be called Customer Abandonment. I have bought through Groupon, Restaurant.com, eBay and others... excellent experience with those. Living Social -pure hell. Back and forth - the vendor says go to LS to get resolved; LS says to deal with the vendor. I cancelled an item before shipment. No response from vendor. The item was sent anyway. I demanded my money back - no such luck, they just ignore you. Don't want to bore with the details. Suffice to say - STAY AWAY FROM THIS PILE OF YOU KNOW WHAT. They make money off the customer's back

Overall I have had success with coupons/discounts purchased through Living Social. However, I did just have one that was very disappointing. I purchased a coupon for a three course dinner at a pricey restaurant in the Kensington Area of Calgary. The restaurant website indicates that they are open on Saturdays which they are not - only during summer when the patio is open. When I contacted Living Social all they said was that I could gift the coupon to someone else. When I contacted the restaurant they didn't really care - just indicated that they would honour the value of the coupon. Essentially it means I would be dining alone because of their prices. Disappointing responses from both Living Social and the restaurant.

I have been buying deals from Living Social since they first came out. I have had very few problems with businesses honoring the deals, and if I do, Living Social has given me a refund or Living Social deal bucks to use on a future purchase. All purchases of goods from businesses have also carried Living Social's backing. I have been able to return items that did not meet up to the quality standards I expected. Because of Living Socials deals I have been able to try things I never would have in any other situation. Hang gliding was the most exciting deal I bought, along with my 80 year old mother and two of my sisters, because of the great bargain we got. It is important that anyone buying a voucher read the fine print. You need to be aware of any rules that apply to the deal you are purchasing. I recommend Living Social wholeheartedly!

I was given a Living Social coupon as a gift. I tried to use it 2 weeks before its expiration date and the shop wouldn't honor it because they had no more open appointments. Living Social was impossible to get help from. I had 4 long phone calls, after getting disconnected from the first. Each person on the phone gave me different information on how to resolve the issue of getting credit for my gift. I wound up having to contact the gift-giver 3 times, following the advice I'd gotten from Living Social. It was frustrating, disconcerting, and disappointing. I have unsubscribed and recommend you do the same!

They have lots of problems.
Be careful!
1. They charged me twice with some error message. They will not refund after 7 days even though it is their error. There is no confirmation button or page to review or check what you buy what so ever.

2. They don't have review about product. Be careful! They don't care to sell scam product.
I bought something cost around $60 and it said original price is $300. But actual market price is $60 not $300. They lie about original price. It is complaining about vendor. But LivingSocial need to be responsible if vendors have issue.