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LiveCareer has a rating of 3.4 stars from 8,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 5th among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!
I believe this was advertised as free. Now I feel like I am being hi-jacked into paying after I spent my time. It not a problem that you charge, but this should me prominently displayed. I was trying to get the cover letter and it just kept cycling and I wasn't sure if the application was malfunctioning.
It helped relive the stress of building my resume from scratch. Having categories that I could select that related to my previous work experience was even better.
I needed help and guidance on how to write a resume.
Thank you for reviewing our services
It helped relive the stress of building my resume from scratch
Misleading and unable to preveiw resume before accepting but already had labored for over two hours. I felt very mislead. A good product would make it easy to figure out procedures for preveiw
Thank you, Virginia, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
It would be nice to know ahead of time that we need to pay. The price is ok but tell us before we spend hours working on it.
Thank you for the feedback, Barbara.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I understood one page resume was FREE. I just paid for my 1 pager.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
I did not know I had to pay for a resume. Its okay though, how else are you all suppose to make a profit?
Thanks, Christin, for the feedback!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
It looks like you can build resume for free, the after you spend lots of time on it, it says you have to pay. I got 3$ trial and then will just cancel, but it should say right up front that you are going to have to pay to get your resume.
Thank you for taking the time to share your thoughts, Sherry!
Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback.
I don't appreciate being charged when I didn't realize till the very end that there was a charge. Shady!
Thank you for the feedback, David.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Clunky Website difficult to navigate and you are expensive for what you receive
Thank you, Patricia, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Was under the impression it was "free" i am trying to build my resume and get a job. I didnt have $25 to pay but then, i paid for it anyway because i took so much time writing it while i was under the impression it was FREEE! I dont have a job right now and money is tight. Thats why i googled FREE resume builder. Trying to get a job to afford food and you all want 25 dollars for a F=n resume?! So frustrating
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
It kind of messed up to wait until I have already created my resume to let me know I have to pay for it. A little transparency would have been appreciated.
To clarify, Anthony, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
This is misleading site. It says get your free download and resume but in order to get it you have to purchase.
Our website offers a basic access account completely free which allows you to download a plain text version, Laureen.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I like your product, but your billing and subscription models are really sketchy
Thank you for taking the time to share your feedback!
Its next to impossible to cancel a subscription with your service. I spoke to a rep over the phone and he couldn't do it. I better not have this problem again, and I better not be overcharged or I will make sure everyone on the internet knows about how you conduct business.
Payment has been processed and I have not received the resume.
We're very sorry to hear that you are unhappy with our website, Laura. We'd love to hear from you directly to find out what happened or how we can make this better for you.
When you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Says free, but to use the resume it charges. I paid, but dont think its right to say "free" then charge
We’d like to clarify, Mike, that our Basic Access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
I am upset that this was advertised as a free service, and then I was charged to download my resume. False advertisement and I am a student and single mom who cannot really afford small charges like this.
Hello, Ralienne
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account. In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
I was dissatisfied to learn I had to pay for what appeared to be a free service.
We’d like to clarify, Christina, that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Thanks, Irene, for the feedback!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
You have charged 25$ /month from my account. It is too much. Tonight I am going to cancel my account, you told us to continue with 4$/month. Don't you think it is weird. Isn't it?
Thank you, for sharing your feedback and for giving us a great rating.
Thank you for bringing this to our attention, Chad, and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please look for a private message shortly.
Thank you for your patience!
Thank you, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
We're very sorry to hear that you are unhappy with our website, Kristi. We'd love to hear from you directly to find out what happened or how we can make this better for you.
When you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Thanks for the opportunity. This website is functioning properly.
Because it just so happened to be the site to use.
Thank you, Brandon, your feedback is much appreciated!
Cool beans
Just follow up
We're very sorry to hear that you are unhappy with our website, Ventak. We'd love to hear from you directly to find out what happened or how we can make this better for you.
When you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Gain trust and grow your business with customer reviews.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello, Kim.
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us