Call your credit card fraud department. That's what I did. They did a three way call with the company. When we got them on the phone, we cancelled. The gentleman from my CC asked them for a cancellation number. They did eventually refund me a portion of the money. Also, even though I had cancelled on the 10th, they only pro-rated the refund from the date I called with the CC company. At that point I took what they gave me. Horrible company. I can't believe what schemers and scammers they are!