Same thing happened to me over three different months. I paid a flat 5.00 fee for a one time document and I then began receiving the charges. When I called hey stated that the fee included an agreement to their monthly service. I didn't know that. I protested with my bank and they opened a fraud investigation. I called Live Career and they guaranteed me they would credit the charges and they didn't. So I resorted to going on the review pages and chastised them emphatically. I finally got them to credit me with the agreement I would remove my reviews. I didn't because I knew others were being taken advantage of. So start by calling them, report fraud to your bank and them if there is no action list a bad review. I'm takes some time but you'll finally receive your credit.