Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
LiveCareer resume builder made it so easy to create a professional resume.
Good website and helpful tips just don't wanna pay for something I made.
We're always open to suggestions for improvement, Trey please do not hesitate to reach out to us with more of your feedback!
I was dreading creating a resume, but was happy with the guidance given by Live Career to get me a resume that is professional and will hopefully help me in landing a job.
Thank you for the awesome feedback, Julie we rely on input from customers just like you to make our service even better.
The most easy and efficient resume helper I have ever come across. My resume now looks top notch and I will definitely be getting hired with the way it is worded now. Thank you so, so much!
You are very welcome, Christina it’s great to hear that you’re pleased with your resume, we hope it makes all the difference in helping you get the job you desire.
Super easy and I like the features for adding pre-written entries. Very user-friendly!
Thank you, Chris way to make our day, reviews like yours keep us going.
So far its been a great tool to use to create a resume, however, if I no longer need the services and can not keep this resume it will not be good.
Thank you for sharing your experience thus far, Ronalie!
Great resume builder! Saves lots of time! Could offer a one-time purchase price though.
Thank you for sharing your feedback, Walker we’re excited to hear you feel that way about our resume builder. We’re always open to suggestions on ways we can improve and your feedback will help us do just that!
Excellent resource to help create a professional and affordable resume on your own.
Thank you for trusting us with your new resume, Denise!
Very convenient, useful and more professional look. It helps so many people to regain their confident finding a work that they love to do.
Thank you for sharing the love, Jim it’s awesome to know how pleased you are with how your resume turned out.
The site is owesome as I got exactly what I needed for my job application and future career prospects.
It’s great to hear that you’re pleased with your resume, Serser we hope it makes all the difference in helping you get the job you desire.
Ease of use - thankful for the suggestions to make the resume stronger!
Thank you for letting us know how easy it was to use our resume builder, Christine!
Couldn't figure out how to make most recent job experience come up first in experience section
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Joe!
Awesome service. Helps build you a professional resume
We're delighted to hear your feedback, Estevan!
Easy tool ans so simplified with lot of options in place to build your resume. Thanks!
You're very welcome, Jessica we're thrilled to hear that you enjoyed your experience with us!
It was good. Should mention any cost at the beginning.
Thank you for sharing your thoughts, Yvette we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
Good so far went to a different page from my new resume hopefully I don't have to do it over
Keep going and soon you will have a brand new resume to help you land your dream job, Andrea
I liked your sight but it could of been briefer on the job specifications
Thank you for sharing your thoughts, Christy your feedback will help us improve our products and services.
Very Easy to use and the suggestions give you a good starting point to massage and work into your own.
Thank you for sharing your feedback and for giving us a great rating, Mikchel.
Well, that first job match you sent me (the one for data whatever) was so far from my skill areas, I thought the job might be on mars.
Thank you for the comments, Jack we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
Advertised as Free. I am willing to pay just don't like being lied to.
Hi, Kevin
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Reviews like this really make our day, Andrea thank you.