Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Lost all my history after typing it in for some reason. I just there is no autosaving until after you create a password. That was a little frustrating since I had to try to remember everything I enter. Which I didn't but overall I like it. Thank you.
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Freda!
I just took my "BLAH" factual resume, and made it into a showstopper with LiveCareer. So glad I saw this service through Indeed.com! So easy. I have a lot more confidence now in obtaining an interview.
Thank you for the awesome feedback, Jennifer we rely on input from customers just like you to make our service even better.
This was supposed to be free. How do I know you wont over charge my cc
To clarify, we are in fact free, George.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I am pretty sure yall said free. That is why I started my resume on this site. After all the work of input, I get a surprise you have to buy.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume, Octavia.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I thought the building was easy. I want to see if I get any responses for the actual resume.
Thank you for sharing your feedback and rating us with five-stars, Bob!
So easy to use. Makes me feel confident in my resume and cover letter!
We’re happy to hear that it was as easy as 1, 2, 3, Adam.
Thank you so much for providing this service. Your Canadian help center was also very good! Wish me luck!
You are very welcome, Lenz way to make our day, reviews like yours keep us going.
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Thank you for giving us a five-star rating, Rodriza!
I loved how easy it was and the cover letter reads beautifully in that it flows well and sounds very profssional. Thank you!
Thank you for sharing the love, it’s awesome to know how pleased you are with how your resume turned out, Shonte.
I had to use this service in order to submit my application.
Thank you for taking the time to share your thoughts with us, Maura please let us know what we can improve to better your experience.
It seem like there is no unique writer out there, the cover letter I got at the end it look the same as another company
We're always open to new suggestions for improvement, Mayson please do not hesitate to reach out to us with more of your feedback!
Super easy to create a resume, completely stress free!
Way to make our day, reviews like yours keep us going, Ashley thank you!
This was advertised as a free resume builder. However, once I got to the end I was informed that it was in fact a charged service.
Thank you for sharing your thoughts, Candice!
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
This made making a resume less stressful, more creative and thorough.
Just what we love to hear, Dorothy please let us know if you need any help in the future.
$#*! heads have "free cover letter builder" but charge you a fee to get it at the end. Hope it was worth the $1.95 you scum bags enjoy hell.
We're sorry to know that you feel this way, Aaron to clarify, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Very easy to build a modern resume and great templates!
We truly appreciate the four-stars, Simpler happy customers make our days brighter.
It's a very useful, simple, and a fast way to create a high quality resume.
Thank you for trusting us with your new resume, Adam.
You are at the top of the search bar for "FREE RESUMES".
After completing the whole thing to find I have to pay 3 dollars is not what I was looking for. Thanks for making me waste an hour of typing to pay $3 to not have to do it all over again
Hello, Elizabeth
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print, or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you for your review, Gavin glad we were able to help.