About the Business
Let’s get you hired! At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Excellent service delivery. I love the outlook of the cv and i have been applauded by most of the HR personnel's that have seen it.
Simply, easy and beautiful template formats to use for building new resumes.
Thank you, Joy, for the positive comment!
I was unaware that I would be joining a service that charges 24.95 per month!
To clarify, Dana, our subscriptions are auto-renewing. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand.
Such a time saver. Makes your life so much easier!
Your feedback is much appreciated, Peter!
It would be great if I had more text formatting options when adding additional Sections.
- PS. A new template where my proficiency for a skill can be showcased next to my skill would be amazing (think of horizontal bars).
Thank you, Chris, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
It was a little confusing of the numbers of rating
Thank you, Evelyn, we're always open to new suggestions for improvement!
Said it was free, then charged me and wants to continue to charge me unless I remember to cancel the subscription.
Thank you, Rebecca, for taking the time to review us, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well.
If you want to avoid any recurring charges simply cancel the account before the trial expires.
Using live career opened up my resume so much more than me doing it on my own.
Thank you, Edward, for trusting us with your new resume!
This totally took the anxiety out of creating a resume
We appreciate you taking a moment to share your satisfaction with us, Ori!
Excellent resume builder, I found it flexible, easy and efficient. I would recommend LiveCareer CV builder for everybody.
Thank you, Muthanna, for sharing your satisfaction with us!
Easy to navigate and so many layout options to choose from. I love that it provides suggestions for job duties descriptions. It made building my resume so much easier and stress free!
Thank you, Linda, for sharing your experience with us, we're always happy to hear it!
I don't appreciate creating an entire resume just to be told it was all for nothing unless i sign up for an AUTO RESUBSCRIBE SERVICE that I have to cancel personally when you obviously know I just wanted to build a resume for FREE like it said I could. The only reason I'm on this at all is because I spent so much on this thing and its not worth retyping. But really guys... not cool
We're sorry to see your rating towards us, Mark.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee
It would have been nice if you prompted me to also do a cover letter without me having to go find that builder.
Thank you, Laura, we strive to make our customers happy and we take your feedback to heart!
Said FREE. Obviously was not free. Thank you for nothing but wasting my time. 10/10 will not recommend to any friends, actually will make sure they stay far far away from it. Have a good day. I will cancle immediately after. I expect my $3 back in full.
To clarify, we are in fact free, Greyson.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I've used this program for years! I absolutely love it!
Thank you, Ameera, for being a long time subscriber of ours!
Easiest and most professional resume I've ever completed
Thank you, Joann, for sharing your feedback and for giving us a great rating.
I was under the impression from the advertisement that the resume template was free. Then I spent a lot of time finishing it only to be charged before I can review the final product. I feel tricked!
We regret to see your rating, Angel.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It made my life so easy and I am so glad I tried it. Resume choices are perfect and it was so helpful and my resume looks professional.
Thank you, Kelly, for sharing your feedback and rating us with five-stars!
Best resume builder out there, hands down. I didn't realize how unprofessional it looked until I used LiveCareer's suggestions.
Reviews like this really make our day, Brian, thank you!
Very easy to manage, gave great wording for someone that's not that great with them!
Thank you, Gloria, your feedback is very much appreciated!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing the love, Gilbert, it’s awesome to know how pleased you are with how everything turned out.