LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
Everything was so easy. A terrific resume builder.
It's been great. Hoping to get more out of the services
Thank you for sharing your feedback and rating us five stars!
It took the scary out of writing a beautiful resume
It's great to hear that you love how your new resume turned out, Susan!
Very quick and easy with a lot of various templates.
Thank you for sharing your feedback and rating us with 5-stars!
Live Career made the daunting task of building a resume very easy!
You made our day with your review, Ray, thank you!
Super simple & helps first time resume applicants..
Thank you, Robert, for feedback is always welcome!
Love the interface and ease of adding pre-scripted details.
Thanks for sharing the love, Clay! We deeply appreciate it.
Easy to create, looks very professional, great templates, and pretty cheap.
Thank you for sharing your feedback and rating us five stars!
I loved the number of resume formats that are available from colors to bold and elegant.
Thank you, Amanda, for sharing your feedback, we’re excited to hear you feel that way about our resume formats.
I wish there was an option to choose functional or chronological resumes.
We are always open to new suggestions on ways we can improve and thank you for providing us with your feedback, Susan.
Excellent service but would have preferred pricing to be up front.
We’ve taken note of your feedback and it’s much appreciated, Jordana. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
False advertisement. It's highly advertised as free resume yet it forces you to pay.
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services. Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
The most efficient, organized and powerful resume builder out there.
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Great experience and my go to website for resume updating.
Thanks for sharing your experience, Brandy!
Fantastic initial experience, hopefully things will continue to be so.
Thank you for sharing your feedback and rating us five stars!
It was good. Should mention any cost at the beginning.
Thank you for sharing your thoughts, Yvette we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
The guidance and ease of creating my resume was very valuable.
Thank you for sharing your feedback and rating us five stars!
Should let it be known there is a fee before people input information
Thank you, Maya, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
It was a smooth ride so far, recommendations can be made more relevant for the industry
Thank you, Pradeep, for sharing your feedback and for giving us a great rating.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you for sharing your feedback and rating us five stars!