LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
False advertisement. It's highly advertised as free resume yet it forces you to pay.
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services. Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
Absolutely amazing! What a relief this site it. Thank you!
We truly appreciate the 5-stars! Happy customers make our days brighter.
So easy and thorough! Actually enjoyed making a resume for once! Thank you
Thank you for sharing your feedback and rating us five stars!
I share this site with my students and clients. Excellent!
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Live Career made the daunting task of building a resume very easy!
You made our day with your review, Ray, thank you!
Keep up the great work, very helpful and resourceful. I would definitely refer to friends.
Thank you for sharing your feedback and rating us with five-stars, Tania.
Great Resource. Well done. Easy to use. Simply Amazing. Exploring it now.
Hi Sion,
We greatly appreciate you taking a moment to share your positive experience with us! Thank you!
I have had a very good experience so far with your product.
Thank you for sharing your feedback and for giving us a great rating.
Very quick and efficient! Definitely would recommend
Thanks for recommending our products and services, Anna!
Ok so far. It's too soon to tell if I like this produce
Thanks, Kelly, for sharing your experience thus far!
Thank you for making this process easy and professional.
Thank you for sharing your feedback and rating us five stars!
Loved the suggestions and recommendations based on job history
Thank you, Karen, for all the love and support!
Should let it be known there is a fee before people input information
Thank you, Maya, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Very easy to use and it produces quality cover letters.
We appreciate the awesome feedback Traci!
A really helpful site making it very easy to put your CV together.
Hi steven,
Good to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that great feedback. We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards,
LiveCareer
The ease of use to build your resume is very impressive.
Thank you for sharing your feedback and for giving us a great rating.
David was very helpful did a great job helping someone that gets frustrated.
Hi Toni,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service product and how helpful was David. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Easy to do and very effective in getting you your dream job
Thank you for this amazing feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I have never made a resume before.
This was very helpful.
Thank you for the honest feedback Lynnette!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you for sharing your feedback and rating us five stars!