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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I am a single mother of two children trying to graduate nursing school. I used the $1 resume. Which it did not tell me it cost money until I completely finished it. I paid the $1 fee.
Not even two weeks later (14 day trial) my account is charged $40. I try to log into Live Career website and my account shows no membership or resume that I had created. I see I am not the only person who has been scammed. I want my $40 back. Worst part is I paid for My Perfect Interview through my college tuition already and it should have been free from the get go.
Please fix this problem and make it clear for future users. As clearly by your reviews you guys are not putting the prices out there! I will be calling, emailing, and hoping to hear from you soon. If not resolved the local news will be hearing about it.
I agree with many other reviewers. The site states that you will be billed $1.95 for a 14 day trial. However, upon signing up I was charged $39.80 immediately. Although the site does say the charges will recur at $9.95 weekly every four weeks they immediately charge the $39.80 and do not refund charges. If you can cancel at any time, the first charge should be refundable and only the initial $1.95 should be charged. This is a scam and not as advertised. No one should be charged $39.80 until AFTER four weeks have passed. I know that I was charged $39.80 before my initial 14 days even expired, never received and never received an email confirming my subscription or the original $39.80. I agree, this is definitely fraudulent billing.
Greetings Michelle P,
We are very sorry that you feel this way and had this experience with our services Mrs. Michelle. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner with a proper resolution.
Regards
LiveCareer
When you do a resume on their site you may think your making a one time purchase but you are not. You will be charged a $50 on your credit card at the end of each month until you realize you have to go back to the site account and cancel your subscription. In my case they ripped off a paraplegic gentleman who lost his job. They also go under the name of My perfect resume.
Greetings M O,
We are very sorry that you feel this way and had this experience with our services M O. We will be more than glad to assist you with your concern. We take all feedback very seriously. We have sent you a private message so we can assist you in a secure manner with the proper resolution.
Regards
LiveCareer
They charged me forty dollars without even telling me and refused to refund me.
Greetings Michele S,
We are very sorry that you had this experience with our services Mrs. Michele S. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner with a proper resolution.
Regards
LiveCareer
I have bought the 14 days membership, and there is no message explicitly telling me they will automatically charge 40 dollars a month without any message sent to my email address. I have been charged 160 dollars over these 4 months, and I just discovered it on my bill. THIS IS COMPLETELY FRAUDULENT. The customer service guy seems like he had already heard this kinds of complain thousands of times and did not help at all.
DO NOT USE THIS WEBSITE.
Greetings
We are very sorry that you feel this way and had this experience with our services Mr. Chris J. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner.
Regards
LiveCareer
They charged my credit card for 40 dollars without my permission. Its unaccpted, never use this site
Greetings,
We are very sorry that you have had this experience with our services Mrs. Shaza A. We will be more than glad to assist you. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner.
Regards
LiveCareer
I signed up for a 14 day trial for $1.95 and have now been charged over $110! This is complete fraud as I never signed up for a subscription and was never warned before I was charged! DO NOT USE THIS SITE! They also make it almost impossible to cancel your subscription once you do realise that you have been fraudulently charged for months! FRAUD!
We apologize that you weren’t happy with your experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
I used LiveCareer three months ago to build a resume for work. Little did I know that after resuming my account I would "activate" a monthly subscription of 34,95$ CAD... The only indication being on the subscription E-mail that they send to confirm your purchase. You know, the e-mail you get to authenticate the transaction on a service that you chose (in that case a 14 days trial)? Have you ever had a service that wrongfully gets you to subscribe to it without ever giving you any indication of the renewment except in your bank account listing at the end of the month?
In that case, you can subscribe to this horrible and dishonest service.
Greetings,
We are sorry that you feel this way Michel J, also we apologize for this inconvenience. We take all feedback very seriously. We have sent you a private message to assist you in a secure manner.
Regards
LiveCareer
Was volunteering in Colombia for 4 months; working with students to learn English and creating a sustainable recycling program. With the little money i had in my account, I trusted this program in create a resume for me. They ended up charging me 54.69 as soon as I had some money deposited into my account. I don't know how much money you expect me to have while I'm volunteering in 3rd world countries but I assure you, I have nothing. Thank you, I don't need food this month.
Greetings Krissa A.
We are very sorry that you feel this way, we also apologize for any inconvenience that you have had. We are very committed to providing great customer service. We take all feedback very seriously, for we have sent you a private message to assist you in a secure manner.
Best Regards,
LiveCareer
I just signed up an account and used it during the trial period then forgot it. Then I found it automatically charged me $40 without noticing me anything. I contacted the customer services but they refused to refund me because "Requested refund after billing date". WTF! How can I know I was charged before the billing date? I feel it's a fraudulent company just profiting from careless users like me!
We are really sorry you feel that way about our service. We are very committed to providing great customer service and again are very sorry that you had this experience.We have sent you a private message to further assist your concerns on a secure manner.
Best regards,
LiveCareer
THEY HAVE FRAUDENTLY CHARGED ME OVER $200 I HAVE SENT THEM THE FOLLOWING EMAIL AND THEY WILL NOT REPLY WORST AND FRAIDELENT COMPANY IN THE WORLD!
I HAVE BEEN WRONGFULLY CHARGED FOR THE PAST EIGHT MONTHS FORTY DOLLARS A MONTH WHEN I CANCELLED MY ACCOUNT MONTHS AGO. I CAN NOT BELIEVE HOW CHEATING AND UNETHICAL YOUR COMPANY IS AND I DEMAND YOU DEACTIVATE MY ACCOUNT UNDER **************@gmail.com DELETE ALL MY CREDIT CARD INFO AND REFUND ME $320 DOLLARS I WAS WRONGFULLY CHARGED. EMAIL ME BACK ACKNOWLEDGEMENT AND PROOF OF DEACTIVATION WITHIN 24 HOURS AND IN THE MEANTIME I WILL PUBLICLY BASH AND WRITE REVIEWS ON HOW TERRIBLE AND DISGUSTING UNHELPFUL COMPANY YOU ARE.
We're very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullet points, as well as on the payment and confirmation pages in a paragraph. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If the cancellation is process within the 14 days access the auto renewal will be canceled and the charge for the monthly fee will never be processed. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records and no further debits will be taken.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com We will send you a private message to follow up your concern directly.
Best regards,
Live Career
I purchased a service for $1.95 and now i am being charged for $39.80. Don't know how can people be so smart to suck the money out of them. This is total fraud and i am not going to forget my money.
Greetings, Alisha D.
We are very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. We have sent you a private message so we can assist you further in a secure manner.
Best Regards,
LiveCareer.
This company has the absolute worst customer service I have ever dealt with! I will make sure everyone I know via social media and face to face interaction on the daily bases knows how awful this company is! I will not stop bashing them for taking money away my family during a rough time. I tried to communicate with this company to get my money back yet it was the biggest JOKE and waste of time of my life! I will now be disputing with my credit card company. Please don't ever use this company ever! The services aren't even that great. THE ONLY REASON THEY PROBABLY STAY IN BUSNIESS IS BY TAKING PEOPLES MONEY!
We are very sorry you did not have the best customer service experience. We are very committed to providing great customer service and would really like to assist you. We have sent you a direct message so we can further assist your concerns in a secure manner.
Best ragards,
LiveCareer
My mum bought me the $1.95 14 day trial to update my resume and WE DID NOT AGREE TO ANY SUBSCRIPTIONS. DEMANDING A REFUND WITHIN 48 HOURS OR THERE IS GOING TO BE HELL TO PAY. STAY AWAY FROM THIS SITE, THEY ARE CROOKS.
We apologize that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
Beware!
Don't use this site. They will mislead you and you will end up paying more money than you would expect!
We are so sorry you feel that way about our service. We would really like to assist you with your concerns. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
LiveCareer
The day I decided to use this website, I was only charged $1, because of the resume downloaded to my computer, I then deleted the account and everything was fine. Checking my bank statement almost a week after, I was charged $39.80 from livecareer even though I was no longer using their services, and I also was never told that they took the money, or that they were going to, they did as they pleased. I called and simply told them what happened, the customer service man was polite and filled out a request form, the board rejected it, because they already took my money, Once again, I was notified, I was furious and demanded a refund, because they "accidentally" activated my account when they were authorizing my $1. I am currently calling again to complain, I have been on hold for 20 MINUTES! I am livid, I am not a rich person, I had to turn off my phone, because I simply did not have enough to pay for it, therefore I am borrowing a friends. I tried to use their website hoping it'd be helpful to find a job, but instead they left me no money. THIS IS BULLCRAP! DO NOT USE THIS RESUME WEBSITE...
Greetings Angel, we are very sorry that you have had this experience with our service.
All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As you mention you deactivated your account. This means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
We are more than willing to assist you, for we have sent a direct message to you so we can take a second look into your account.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously.
Best Regards,
LiveCareer
STAY AWAY from this website. I used the site to make a resume and after paying 35.99 for a subscription so I could download the resume, it didn't look anything like what I had made in any of the downloadable formats. Of course I requested a refund immediately and they denied it. I didn't even take anything from this website and they will not honour a refund. Bunch of scum. DO NOT WASTE YOUR TIME OR MONEY
Greetings Emily, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Your obligation to pay fees continues through the end of the subscription period because the cancellation will avoid the auto renewal but you will still have access to the end of the billing cycle and that is stated in the terms and conditions #35. (https://www.livecareer.com/terms-of-use)
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
I was scammed over $350. I know its my fault for not realizing they were charging my card but regardless they are disgusting scammers. They make you pay the $2 trial or whatever it is then without your consent they automatically sign you up for a subscription without you knowing. They are disgusting human being taking advantage of unemployed people trying to better their lives. Karma is a real thing live career, and you guys will get whats coming to you.
Also dont bother replying to this comment saying "sorry to hear this bs" Ive contacted you guys multiple times, you are pathetic disgusting human beings.
EDIT PLEASE READ: The only way you will ever get a refund is by going to your bank and getting them to open an investigation. Live career themselves will not refund you but once your bank gets involved they do.
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
Due to fear of reoccurring layoffs at my place of employment, I wanted to attend a job fair last minute and needed a resume. Like other people in need I saw one that seemed to be quick and cheap. Found out today from my bank I was getting charged and sadly I'm afraid to find out for how long and how much because it has been more then a few months since I needed a resume. My card has been frozen and I'm requesting a new debit card. They will not get any more of my money.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
They tell you that they will charge you only for $1.95 for 14 days and you can subscribe for monthly if you wish. Well, if it is not your wish, that doesn't matter because they charge you for $38.90 anyway! I tried to create a new account and checked if anywhere in the process they tell you that you will automatically be charged after 14 days, no they don't! I claimed a refund and of course they disappeared. No replies to my emails. Live customer representative have become 'unavaliable' for some reason. Oh, by the way, when I first contected them throug their live chat I said I do not accept this payment, I want my subsription to be cancelled and claime a refund. At this point this was what they offered; would you like to pay $3 instead of $38.90? You will have exactly the same benefits! This is total scam, don't fell for it!
Greetings Ozge E, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If the client want to use the service for the 14 days only, they only have to cancel their subscription within the 14 days access and the subscription will not auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
Live Career
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Greetings Sydney C.
We are sorry that you feel this way and that you have had this experience with our service Sydney. We are more than willing to help you with your concerns. We take every feedback very seriously. We have sent you as private message so we can assist you in a secure manner.
Best Regards,
LiveCareer