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LiveAuctioneers

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Pennsylvania
1 review
4 helpful votes
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Money Grabbers
October 24, 2021

The site allows scammers to sell fake art passing them for originals and when you report the sellers they do not do anything.

If you are a serious art collector look somewhere else

Date of experience: September 24, 2021
Lesley T. LiveAuctioneers Rep
over a year old

Hello Luca,

I am sorry to hear about your issues with your purchase. Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.

Sincerely,

Audrey
LiveAuctioneers Bidder Support Team

Massachusetts
1 review
3 helpful votes
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Would give this a zero if I could. The SHIPPING COSTS are OUTRAGEOUS. Complete scam. To ship a painting that was 26 pounds, I had to pay over $400! They drop these off at UPS so that you are put into a situation where you have a final sale item and then UPS can charge you whatever they want and you can't complain because UPS is just the messenger. I will never buy an item from this company again. STEER CLEAR!

Date of experience: September 14, 2023
Lesley T. LiveAuctioneers Rep
over a year old

Hello Maria,

I am sorry to hear about the issues with your purchase. Please note that we at LiveAuctioneers have little to no control of all shipping fees. In order to help you further, can you please reach out to us at info@liveauctioneers.com with the invoice number of this transaction so we can further investigate. Please let us know if you have any other questions, as we are always here to help.

Sincerely,
LiveAuctioneers Bidder Support Team

South Carolina
1 review
0 helpful votes
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Passage through time
August 3, 2021

I have only been to two so far but found it easy to navigate. I was kept up to date about my bids and when outbid etc. items are plentiful, something for everyone.

Date of experience: August 3, 2021
Lesley T. LiveAuctioneers Rep
over a year old

Hello Betty,

Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!

Audrey
LiveAuctioneers Bidder Support Team

Italy
1 review
1 helpful vote
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Excellent
August 30, 2022

The site works fine. Yet, as LiveAuctioneers is somehow a "container of auctions", you need to pay attention to any specific auction house you pick: obviously some of them work better than others.

Date of experience: August 30, 2022
Michigan
1 review
1 helpful vote
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I'm a first time user of the site, I'm not familiar of how it works. I read the info and I proceeded. So first, I wasted a whole day waiting for the necklace to come up for a bid. I was the only bidder, but nothing shows on my account. I go to the listing, and the necklace is still listed for bidding( so that whole day seem to be a pre-bidding). The next day, I wasted yet another 5-6 hours waiting for the live auction. It comes and I was the highest bidder and it confirmed that I won this auction. NOOOO, I received an email informing me that I lost my bid and then, I was suspended. Yes, I no longer have access to the site for WHATEVER REASON!

Date of experience: June 13, 2023
Lesley T. LiveAuctioneers Rep
over a year old

Hi Jamila,

Thank you for your review and I am sorry you had a negative experience with us.
Can you kindly email us at info@liveauctioneers.com to better support you and investigate what happened.

Regards,
LiveAuctioneers Bidder Support Team

California
4 reviews
1 helpful vote
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San Rafael auction filed a dispute on me and fun's was on the card I'm disgusted with this place payment process is not my fault and refused to accept a western union
Live auctioneers

Golden air auctions delayed shipping and a full smart mouth don't purchase nothing from the LiveAuctioneers all purchased items is trash customer service a a complete joke with processing payment
I want my account closed I'm doing business at another auction house from another company this place is a scam
Scammer LiveAuctioneers scam Scammer failed to process payment
Golden air auctions is simply trash with San Rafael auction
Photos coming soon

Date of experience: July 5, 2023
Lesley T. LiveAuctioneers Rep
over a year old

Dear Yaya,

Thank you for sharing your feedback with us, and we apologize for the negative experience you had with our platform. We understand your concerns regarding the payment policies, and we want to address them accordingly.

Our payment policies are made available to all bidders to review before registering for a sale. We strive to maintain transparency in this regard and ensure that our users are well-informed about the payment procedures.

Upon careful examination of your case, our team has clarified the reasons why your payment was not processed on our end. We would like to emphasize the importance of credit card payments matching the bidder's name and adhering to the specific payment policies set by the seller.

We value your satisfaction and want to ensure a smooth experience for all our users. If you have any further questions or require support, please feel free to reach out to us at info@liveauctioneers.com, and our support team will be glad to assist you.

Once again, we apologize for any inconvenience you faced and appreciate your understanding. Your feedback is vital in helping us enhance our services and deliver a better experience for our valued users like you.

Best regards,
LiveAuctioneers Bidder Support Team

Connecticut
1 review
10 helpful votes
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I've bought two items from LiveAuctioneers, the first went well and the second was a horror show.

The purchase from Pacific Global(which appears to be affiliated with Liveauctioneers in some way) was for an 1834 Capped Bust Half Dollar(the first pictures.) The coin they sent which is hardly worth its weight in scrap has no resemblance to the pictured coin.

So I requested a refund. After sending the coin back and 20 emails, a refund was processed. I told Pacific Global that I'd write a review, but guess what? When Liveauctioneers processes a refund, the coin disappears from your "Won Items" list and it then is impossible to write a review. So all the people who have been scammed by Pacific Global can't speak publicly about it on Liveauctioneers.

Further, Liveauctioneers shows reviews in a way to maximally benefit themselves and the auctioneers. To wit: The 5 stars reviews are listed first, then the 4 star, then the 3 star, and so on. To get to the one star reviews, you almost always have to click "Show more reviews." So if an unscrupulous auctioneer sells ten good items, they're in the clear- they can rip off people until the cows come home, because those 1 star reviews will never show at the top, they'll always be behind the ten people who actually received legitimate merchandise.

Buyer beware! Avoid Liveauctioneers and Pacific Global(a fly-by-night company.)

Date of experience: September 25, 2020
Virginia
1 review
3 helpful votes
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Worst Site in History
January 7, 2023

This site is in a near constant state of "Not Responding". How are these houses making a sale? I have tried every possible solution from my side. I am going to delete my connection with these people.

Date of experience: January 7, 2023
Lesley T. LiveAuctioneers Rep
over a year old

Hi Gregory,
Thank you for your review and we are sorry for the negative experience you've had with our site.
Would you kindly email us at info@liveauctioneers.com for a chance to check what issues you were having? We would love to try and fix it.

We hope you bid through LiveAuctioneers again!
Regards,
LiveAuctioneers Bidder Support

New York
3 reviews
22 helpful votes
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They don't vet their auction houses. Dont go anywhere near these guys. I bid and won on a watch and what was delivered was something straight off Canal St. When I asked them what I could've done differently to protect myself (apart from trusting them) they said I should've paid closer attention to the auctioneer and their history. Maybe THEY should've done that before allowing criminals on their site?
DO NOT GET RIPPED OFF LIKE ME. STAY AWAY

Date of experience: August 19, 2020
Wisconsin
1 review
2 helpful votes
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I recently bought an item and when I got it home realized it had an undisclosed major structural defect that makes the item worthless. I contacted what turns out to be a 2nd rate incompetent auction house but got nothing but denial, stonewalling and victim playing, never owning up to their misrepresentation. They blatantly concealed this defect, even after I asked specific questions, they made up a quick 'fix' for a defect that can't be fixed. I contacted Liveauctioneers, they responded once, saying they're on it and I never heard from them again. They will allow this dishonest auction house to operate on their platform and will allow other bad auction houses to do the same. Liveauctioneers is a conduit for pirates to make large amounts of money by swindling trusting internet bidders. Liveauctioneers works for dishonest auction houses, end of story. Do not use them, there are other ways to get "stuff", because the stuff you'll get through this bidding platform probably isn't what you think you'll get, and also, you'll pay more for your bogus item.

Date of experience: January 14, 2023
Lesley T. LiveAuctioneers Rep
over a year old

Dear Suzy,

Thank you for your review and we are truly sorry for the negative experience you had with one of our sellers.
I tried to find an email from Suzy J. But was unable to find anything.
Can you kindly send us an email to info@liveauctioneers.com as we would like to try our best to resolve this.

Regards,
The Bidder Support Team

Massachusetts
1 review
43 helpful votes
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They are big scammers
September 15, 2020

I bid on live auctioneers for a 10 carat diamond tennis necklace 18 karat white gold, the next day I received an invoice from the owner's brother Joshua Kodner of $ 6500, 00 I paid it with my credit card and they shipped me a coin bag full of papers clips instead of my necklace. If anyone else has had a similar issue, please contact the
Broward County sheriff's office in Florida@ *******138 please help us to put this individual in jail thanks...

Date of experience: September 15, 2020
Ohio
1 review
24 helpful votes
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Fraudulent, fake jade
October 22, 2019

I bought a lot of jade bangles from this auction house, all their Chinese certificates stated as Grade A but when the GIA results checked are all DYED, POLIMER IMPREGNATED.
All jade are fake, I lost huge amount of money and it's too late to claim my refund. The support center is helpless.
This auction house took away my faith.
Be aware!

Date of experience: October 22, 2019
Canada
1 review
1 helpful vote
Follow Nathalie B.
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Lots of fakes
December 24, 2023

I bought two Lalique perfume bottles both are fakes. They have no engraving like my real ones bought in store. The top of one was plastic! Scammers!

Date of experience: December 24, 2023
Lesley T. LiveAuctioneers Rep
7 months ago

Hello Nathalie,

I am sorry to hear about your experience with this purchase. Can you please send over this information as well as images of the lot that you received to info@liveauctioneers.com? This way our support team can work on this for you, and help to rectify this issue.

Sincerely,
LiveAuctioneers Bidder Support Team

Arkansas
1 review
1 helpful vote
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Very satisfied.
June 23, 2021

I had order a WW2 uniform grouping. Everything was packaged very well and arrived fairly quickly via ups. I would definitely recommend LiveAuctioneers. They haven't let me down so far. Thank you.

Date of experience: June 23, 2021
Lesley T. LiveAuctioneers Rep
over a year old

Hello Henry,

Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!

Audrey
LiveAuctioneers Bidder Support Team

Rhode Island
1 review
26 helpful votes
Follow R M.
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99% crap. Lots of fakes. Lots of lies. Ghost bidders. The overprice their estimates so you think you're getting something for below market value. NOT. Stay away! Tremendous shipping rip off

Date of experience: May 25, 2020
New York
2 reviews
2 helpful votes
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The terrible interface cannot remove phony auctions. The site does not, although they say you can, remove from seeing all those so-called auctions that are really dealers overpriced goods

Date of experience: December 14, 2022
Lesley T. LiveAuctioneers Rep
over a year old

Dear Louis,
Thank you for your review. Are you trying to stop notifications from specific sellers? Please email us at info@liveauctioneers.com so our team can assist.

Best,
LiveAuctioneers Bidder Support Team

Georgia
3 reviews
1 helpful vote
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Love, Love LiveAuctioneers
October 1, 2021

The broad selection of auction houses means you can find almost ANYTHING within a reasonable time frame. The nearby shipping platforms have made it seamless. Bravo!

Date of experience: October 1, 2021
Lesley T. LiveAuctioneers Rep
over a year old

Hello,

Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!

Lhea
LiveAuctioneers Bidder Support Team

Lithuania
1 review
2 helpful votes
Follow Daiva N.
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Press the button and buy - it's a pleasure.
The problems start with sending - in my case - from USA auctions to Lithuania.
Example (there are not only this):
I bought a Japanese picture at the Cedaburg auction.
It cost about $ 98.
I transferred money.
And more - no contact. Nobody reply to my email.
Just write: parcels are sent by our companions - PostNet.
Ok.
PostNet sends a sending offer: 1263 dollars for shipping to Lithuania!
What do I have to think? That I'm - stupid for this buying - because - maybe before an auction i already had to know the shipping cost (?)
Conclusion:
I would - but I'm afraid to buy - because i could get into similar situation again - when the shipping cost is ten times more than the value of the item.
I think - If you are not satisfied with the shipping price - it must be possible to cancel this buying.
When they send an invoice for the item, the amount for shipping must be provided in the same invoice.
I had no problems with sending pictures from Peru - Lima, also from European auctions.
But to buy more at US auctions - don't want more.

Date of experience: May 1, 2021
Lesley T. LiveAuctioneers Rep
over a year old

Hello Daiva,

I am sorry to hear about your issues with your purchase. Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.

Sincerely,

Audrey
LiveAuctioneers Bidder Support Team

Georgia
2 reviews
7 helpful votes
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Stay far away from this group AND their affiliate Austin Auction Gallery - the online bidding closes and it shows you have the winning bid- then they use your high bid to bid up other bidders on Live Auctioneers site - NICE TRY - my eyes are WIDE OPEN to your predatory practices - at the close of bidding on Austin Auctioneers own site I had the high bid on six lots - all six lots had no other bidders bidding on the items against me which is how I usually bid - MAGICALLY overnight SOMEONE on LIVEAUCTIONEERS apparently won the items - my gut feeling they didn't want to sell the items that cheaply for bottom reserve price so they faked sales to other bidders - SCAM SCAM SCAM don't waste your time on either site - I have photos showing I had the high bid on all six items - it just isn't humanly possible for me to have lost all of them to last minute bidders

Date of experience: June 28, 2021
Lesley T. LiveAuctioneers Rep
over a year old

Hello Janet,

I am sorry to hear about your experience. Please reach out to us at info@liveauctioneers.com so that we can try to help to resolve this situation. Please let us know if you have any other questions, as we are always here to help.

Sincerely,

Lhea
LiveAuctioneers Bidder Support Team

Maryland
3 reviews
2 helpful votes
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Do help
December 9, 2022

You are on your own trying to get your money back. Worthless emails telling me to work with business. What the hell are they doing besides getting paid

Date of experience: December 9, 2022
Lesley T. LiveAuctioneers Rep
over a year old

Dear Pamela,
Thank you for your review and I am truly sorry for the inconvenience. Would you kindly email us again at info@liveauctioneers.com and provide us with the invoice number so we can try and mediate.
Regards,
Bidder Support Team

Overview

LiveAuctioneers has a rating of 2.1 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 166th among Auction sites.

service
68
value
59
shipping
53
returns
41
quality
51
This company responds to reviews on average within 13 days