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LiveAuctioneers has a rating of 2.2 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 20th among Auction sites.
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They are hard to reach and if you get someone (by email only) they're not helpful
Their dispute process sucks also. It's not like EBay where you have a rating number based on positive and negative transactions—Live Auctioneers only keeps bad transactions. Tough when you want to register for an auction event and the auction house only sees a negative
AVOID THEM
The items I received were as described. It was perfect except for the shipping. You feel like you won the item for a low price and then realize you have to pay 20% premium and high shipping prices. Overall I am really happy with the items I purchased it's just the shipping that was crazy for me.
Hi Brandon,
We appreciate you taking the time to give us a 5-star rating! We look forward to assisting you again soon.
Sincerely,
LiveAuctioneers Bidder Support Team
I've participated in several auctions through their site. Always satisfied with the experience.
Hi Ed,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Sincerely,
LiveAuctioneers Bidder Support Team
I have dealt with many auction houses and can spot a bogus scam pretty quick. Does the same item appear over and over again and go for the same price auction after auction? Is the item really just product that didn't move in a store and this is a way to unload at inflated prices?
Are the estimates unreasonable. Most items can be searched on line Do your homework! Be very Leary of sending a money transfer. There is no recourse to recoup those funds! Don't expect live auctioneer to help you out, they are there only to manage the web sight and collect their fee. ONLY. Review the specific auction house reviews. I got burned by on that said the item was gold. It was only gold plate. The auction house replied that if it was gold they would say solid gold. Unethical, i would say. Buyer beware. If there is a question e-mail the auction house and get an e-mail response to back up your claim.
I was participating in an auction by NY Elizabeth on Jan 10th 2-021--one lot came up and it was displaying in red 2K USD. The amount lingered on, and I bid on 2K, but nothing happened and then suddenly the bidding jumped to 17K on the side tab, and then site flashed 18K and that I won it for 18K. I did not ever bid on 18K, and I was completely dumbstruck.
Usually when we click on an amount on this site, the site says "bid has been sent", and then it says "you are the highest bidder", it then exhibits all bids on the side tab. In this case, none of these happened, it did not say my bid has been sent either. Then suddenly said I won for 18K.
I immediately within seconds contacted both the NY Elizabeth and the Live Auctioneers. Explained exactly as above, wrote several emails. Both washed their hands off. Now, NY Elizabeth has put it for collection and collection agency is sending me letters. I have submitted a complaint to Federal Trade commission and consumer protection, as I should not be responsible fo their problems.
LIVEAUCTIONEERS a pratiqué une surenchere automatique sur mon enchere; j'ai donc payé plus cher!
I am in the industry and use the site often. I have contacted LiveAuctioneers multiple times regarding the blatant selling of fake items and about "auctioneers" hosting auctions that aren't really legitimate. Some of these companies exclusively sell fakes or post egregiously high estimates and run up bidding phishing for a legitimate bid. LiveAuctioneers will politely respond but turn a blind eye. They are losing reputable companies and becoming dominated by fakers.
Liveauctions can't be blamed 100%, but they can possibly do a better vetting process in the auctions houses listing on their site. Some auctions may be legit; however, unsure how an auction house would be able to auction off an item on the same day I purchased the exact SAME item from a reputable collectible online site. Do your research on the auction house. Buyer beware. Due your due diligence. Read the reviews. Research the auction house.
Hello James,
Thank you for your feedback and I am sorry to hear about your experience. We would be happy to try and help resolve your issue. If you would send information on the issue to info@liveauctioneers.com so one of our senior representatives will be more than happy to help you resolve your issue.
Sincerely,
Francia
LiveAuctioneers Bidder Support Team
They deal with unethical auction houses. They offer no customer support-except placating emails. I recently won an item, was very clear that I wanted signature delivery-and was shipped without signature delivery or insurance. The package is lost and I'm out the full amount.
They are also clueless regarding fakes and make minimal to no effort to enforce. Selling fake antiques across state lines is a federal offense.
Hello George,
Thank you for your feedback and I am sorry to hear about your experience. We would be happy to try and help resolve your issue. If you would send information on the issue to info@liveauctioneers.com so one of our senior representatives will be more than happy to help you resolve your issue.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
Live Auctioneers allows art dealers/auction houses to sell paintings with the flimsiest of provenance to inhabit their website and hold auctions. I have had two issues with them in the last four years. In fact, each time I have dealt with L. A., there has been a problem. I would not use their service. I would strongly suggest working with the auction houses directly, and you will (as a bonus) typically pay a lower premium. But you can also have a better sense of where the art comes from. If you want a third party platform, use Invaluable.
Hello James,
Thank you for your feedback and I am sorry to hear about your experience. We would be happy to try and help resolve your issue. If you would send information to info@liveauctioneers.com so one of our senior representatives will be more than happy to help you resolve your issue.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
I've been in many live auctions on eBay, and the bidding activity on liveauctioneers.com looks so unnatural. It looks like sellers can generate artificial bids that magically reach a prespecified target price. The items don't actually sell, but then get re-listed again.
I never see reviews for these supposedly "sold" items. And the "final" prices are 5x higher than on eBay. Totally unrealistic.
This site is a total scam and they should be sued for price fixing.
The best thing you can do is go to a credible dealer pay a little bit more money they are selling refurbished watches they don't come in their original packaging and with no operating instructions they give you a one year warranty card with no phone number and hard to find the company in order to get the number if you complain or try to return an item they do nothing but harass you you are buying refurbished watches it's saying that the one hundred percent authentic and brand new all they do is clean them up a little and make you believe so nothing but problems I'm going to report this company to the better business bureau in my state and as well as in Texas stay away stay away stay away stay away one more thing they give you an estimate OverWatch they say some of these watches are $800 to $1,200 can go on eBay and buy them for $50 and their original packaging and all the proper paperwork this is a b******* company stay away stay away stay away stay away stay away stay away stay away stay away.
Love this site! I've been using LiveAuctioneers site for several months and have found a number of good auction houses that do a great job... and a few auction houses that are rip offs. Do your research on the individual auction house first. LiveAuctioneers is an awesome website and app that lets you attend auctions online all around the world. Most of the negative ratings here are about problems the individual auction houses, not the website. Buyer beware!
Hi Devan,
Thank you for your rating! We look forward to seeing you again in one of our many auctions
Sincerely,
LiveAuctioneers Bidder Support Team
Decided to try out online auctions, really wish I hadn't. Perfect storm of disappointment, security compromises & general awfulness.
Bid on an item. Rejected by vendor. Messaged them to ask why, they rescinded my rejection - I got no notification so I won the item (yay) but didn't know it. Finally realized it & tried to figure out how to get it shipped, they kept forgetting about me, never sent me item information, had to keep emailing them for status updates. Item never arrived. I never got it. So wasted $54 on my item & $32 on shipping for absolutely nothing.
Icing on the cake - few days ago I got massively hacked. Subscription bombed, 'brushing' scam from Amazon & 2 of my credit cards compromised 4 days before Christmas. Froze my credit and re-issued all my credit cards, which has made Christmas shopping really fun. Just finished a security scan from experian. Only recent hack on my record? Liveactioneers.com. Received no security warnings from them about the hack.
The worst part of all of this is that absolutely nobody can be held responsible. Merry Christmas.
The ability to contact them, let alone speak to them, is nearly impossible. I would hate to have a big problem arise, given their NO CONTACT policies.
You get one bad review and you are banned for life! Worse yet, they will not let you close your account. Done with outrageous buyers premium's, 20-25% and outrageous shipping. Done with waiting for 8 months to resolve a dispute, not with Liveauctioneers, they turn a blind eye to buyers being scammed. I had to resort to my bank intervening so I could recover my money.
LiveAuctioneers are run by conman, they over state diamonds size, quality, color, price.WE SHOULD SUE
I have been a customer of Live Auctioneers for over five years and spent thousands of dollars through their web site with auction houses., without problems. Recently I bid on an auction hosted by Imperial Auction of FL. Since this was an auction house I had never bid with before I was very careful to read their terms and conditions regarding payment and shipping outside of the USA. I saw no problems in their Term & Conditions other than I had to pay Live Auctioneers rather than them directly. No big deal. So I proceeded to register for the auction using my Canadian address. Everything went fine and I was accepted to bid. I bought around $700 worth of goods and promptly paid the Invoice sent by Live Auctioneers. I separately mailed the auction house with shipping instructions. After hearing nothing from the auction house I mailed again after about a week, again nothing. After mailing them a third time inquiring about shipping I was forced to contact Live Auctioneers. On Nov 17 th I got a nasty phone call from Imperial Auctions telling me the don't ship to Canada because they can't get insurance! I don't know what the hell they are talking about as every other auction house in the US I deal with can. I told them so, and if they can't be bothered to learn their own USPS system just cancel the transaction. Joe, (I think that was his name) acted like I was trying to rip him off and told me if I wanted my goods I had better send him a money order and then maybe he would refund my credit card. Since the credit card transaction was made out to Live Auctioneers I know that he can't issue a refund. Blatant lies and an attempt to extort more money.
When I pointed out to Live Auctioneers that they are responsible for this mess since they were the ones who I paid, they stopped responding to me as well. I hope I can get the money back from my credit card company buy doing a charge back.
I will not longer deal with Live Auctioneers who seem to be in league with backwater auction houses who want international coverage but don't have a clue how to deal with anything but their own little backwater, side of the road auctions.
I won a book for 80 USD but had to pay more than 150 USD for postage and packing! Be very careful. They do not operate postage and packaging themselves. They have hired a company that gives extremely overpriced prices.
I used liveauctioneers for 2 weeks. 1st week and auction went fine. Bids were accepted and posted in a timely fashion to win 1st item in 1st auction I used them for. 2nd week and biding on 4 different auctions on several items my bids never made it. Bids were higher than highest bid and even said it was sent before item closed. I did not win and bid didn't show in my lost item bids. If you are serious about your auction DO NOT USE THIS SERVICE. As I see it, they can't handle the bid traffic on their server so the service isn't worth the hours of wasted time watching and bidding. After having this happen to me I searched about customer complaints. Ranked 93rd in online auction services by BBB, personal info hacked from their server, no help when auction house doesn't ship after paying invoice, charges and collections for customers that never bid on items as account was hacked. DO NOT USE THIS SERVICE.
Hello Douglas,
Thank you for your feedback and I am sorry to hear about your experience. We would be happy to try and help resolve your issue. If you would send information on the issue to info@liveauctioneers.com so one of our senior representatives will be more than happy to help you resolve your issue.
Sincerely,
Francia
LiveAuctioneers Bidder Support Team
Answer: Hello Tim and Ted, Would you be able to provide me with your case numbers so that we can provide you with proper responses? Contrary to what you might think, we are trained to handle cases in the best way we can and I would love to see if there so something more that we can do for you Tim!
Answer: Hello, Please refer to our article below for a brief explanation on bid retraction: https://help.liveauctioneers.com/hc/en-gb/articles/24710276255249-How-to-cancel-retract-my-bid Thanks
Answer: Hello Mayer, Thanks for reaching out. Can you kindly email info@liveauctioneers.com once again or provide us with you email. Kristelle is no longer with us. Regards, Bidder Support Team
Answer: Hi Tim, Thank you for reaching out. Can you please email us at info@liveauctioneers.com with your account's email address so we can look further into this. Best, Bidder Support Team
Answer: Hi Russell, Thank you for reaching out. Can you please email us at info@liveauctioneers.com with your account's email address so we can look further into this. Best, Bidder Support Team
Answer: Hi Theresa, Thank you for reaching out. Can you please email info@liveauctioneers.com and provide us with the Invoice number of this transaction or any other details so we can try and mediate a solution. Best, LiveAuctioneers
Answer: Hello, Can you tell me the email address for your account so that I can look up what might be going on?
Answer: Hello, Yes, you can! You just need to set up your free account and you will have access to our entire past sale history.
Answer: Hello, In regards to Authencity, you need to review the item and its description. That should give you most of the information that you are looking for in regards to the piece. If you still have questions after that, you can reach out to the Auction House directly either through the LiveAuctioneers portal or the Auction House's contact information that is on their Auctioneer page.
Answer: Hello, Are you talking about leaving feedback on Sitejabber or for an auction house that you had a purchase with?
Hello DP,
I am sorry to hear about your issues with your purchase. Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team