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Listia

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California
13 reviews
72 helpful votes
Follow Ohana T.
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I have been a member of Listia for 3 years, and I have to say that this site is honestly just 'alright'. I have to admit that I sell more on here than on eBay, but it's full of bunch of idiots that do not read the description. Mainly because I charge for shipping and I am later messaged by the bidder to cancel their bid because they were too stupid to read the description when the shipping costs are RIGHT THERE.

I usually just sell cheap items there and charge for shipping so I don't lose profit and I'm able to get by; making at least $2 of profit from every item I sell. I don't recommend selling expensive stuff here because you will NOT get your money's worth. They use "credits" as their currency in listia, but don't be fooled. 1000 credits is only equivalent to $1. And they charge you like $40 to buy 16,000 credits ($16 worth of money in their website). RIP OFF.

There are quite some nice stuff I find there though, not a lot of junk, pretty good stuff, but nothing amazing.

If you plan to join this website to get REAL money, good luck! They take down lots of auctions that exceed shipping so you don't make REAL profit from your stuff.

I have been able to get under the radar for now (unlike before), so as long as you don't exceed $10 for shipping or if you can fake that you're from another country to charge for more shipping, you're good. But I don't really recommend this website if you want to make a big profit.

Unless you're really generous and want to donate your stuff, go ahead! They'll be happy to take your stuff!

The people from there only want free shipping, it's a bit annoying to deal with those people.

But despite their faults, I haven't run into major problems with them, and I have sold a ton of stuff here for a tiny bit of profit. However, if you're into making huge profit, I would consider looking elsewhere.

Date of experience: August 26, 2013
California
1 review
12 helpful votes
Follow Listian L.
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Listia is great, however it needs some improvements. To start off, it is very risky to send a package without tracking number, making it unnecessarily expensive for Listians who want to offer free shipping within the marketplace. To counteract this, there should be a different way in which we can prove we sent out our packages, for example allowing us to record a video of us dropping the package at a USPS drop off point etc, this would encourage more "sellers" to add free shipping to their listings as it will reduce their overall expenses, after all this is a "free stuff" website, not eBay... Now to the infrastructure, in our listings, we should be able to offer FREE SHIPPING/PAID SHIPPING but with an extra cost, credits being the currency for which the buyer/bidder will pay for shipping, but instead of paying in dollars shipping should be paid in credits! Why hasn't this already been put into place? Also some buyers within Listia are just looking to rip sellers off, claiming the item arrived broken/not as described/empty package costing us Listian "sellers" more than we bargained for, also when users need credits they can buy right off of Listia with paypal/credit card, this is useful but after a while the price of credits keeps inflating, if you Listia is reading this please consider changing your credit prices from cheap to expensive every 3-6 months to stimulate a healthy economical value. Trust me I studied economics... Thanks!

Date of experience: September 24, 2015
Tom F. Listia Rep
over a year old

Hi!

Thanks for all the great ideas and suggestions. We are always open to listen to our users' feedback as we are always striving to improve our community's experience. Your ideas will definitely be noted and who knows, maybe they will be implemented one day :)

Louisiana
2 reviews
12 helpful votes
Follow Bo M.
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Listia A Sinking Ship
September 19, 2016

As of today 18,100 Credits = US$1 (though credit value may have dropped even further by the time I post this). I am growing more frustrated with this site in all honesty. Most of the credits I worked hard for and spent a lot of money earning (items + shipping expenses) aren't worth even a tenth of what it used to be when I first started using this site a couple years ago. The credit value keeps dropping by the day and I've never seen such outrageous inflation in my life.
The degradation of this site just within the past year has been appalling. Support is getting worse to the point that its useless (I got the same automated response sent to me twice when I replied to the first one - so they obviously don't even read the messages). The few benefits like "rewards store" don't offer as many items as they used to, and the value of items have decreased. Same with "sponsored raffles".
Worst of all is the gross devaluing of the credits. This trend is only getting worse and Listia doesn't seem interested in correcting the crash course its on. I want to cash out but the problem now is that my credits aren't worth as much anymore, most of the items listed are junk (worthless sports cards, recipes, used clothing, etc), and the few sellers selling high end items are asking for outrageous amounts.
I feel like its like the classic bait and switch con game - start off with a fairly decent site where you can occasionally get some nice items and the credit value was fairly stable and then when they get enough members let things spiral out of control. Don't know why they don't seem to care that they're going to lose a lot of long term members because of this.

Date of experience: September 19, 2016
Ohio
1 review
8 helpful votes
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Its hell
December 1, 2015

Got on there just to get Christmas stuff was harassed by sellers. Scammed out of points. Bullied by moderators.It has been HELL!

Date of experience: December 1, 2015
Tom F. Listia Rep
over a year old

Hi Karen,

We’re very sorry to hear about your experience on Listia. Our team of moderators do their best to ensure our community of users are complying with our rules. We understand things can happen, so if you are having an issue with a seller or have any questions/concerns about an auction, you are welcome to submit a support ticket so we can look into it for you. https://help.listia.com/hc/en-us/requests/new

Virginia
2 reviews
3 helpful votes
Follow Sheila W.
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You have to use common sense when using ANY site such as this.It's like buying a used car. Most of the auction descriptions are "PUFFED" AND YOU ALWAYS NEED TO KEEP THAT IN MIND ALONG WITH THE ASSERTIONS OF RARITY AND ONE OF A KIND. WHEN I'VE BEEN UNSURE OF SOMETHING, i'VE LOOKED THE ITEM UP AND DONE RESEARCH ON THE ITEM IF I/M REALLY INTERESTED. I HAVE BEEN SURPRISED AT THE DUMBNESS OF SOME PEOPLE WHEN THE COMMENT SECTION OF AN AUCTION IS FILLED WITH WARNINGS AND THEY STILL INSIST ON BIDDING. PEOPLE HAVE TO LEARN TO TAKE RESPONSIBILITY FOR THEIR OWN ACTIONS AND STOP BLAMING OTHERS FOR THEIR POOR DECiSIONS. I've only met the nicest people sweet, kind and dear. There have been a few scammers but I managed to win out over them because of my superior feedback rating.My biggest gripe is with the listia moderators who apparently rely on formulaic responses that sometimes border on the absurd. I think moderators should be able to respond in real time or as close to it as possible so frustrated buyers/sellers don't have to deal with inane and useless replies. S orry about the typing, i'm not good at it.

Date of experience: February 24, 2015
Tom F. Listia Rep
over a year old

Hi Sheila,

Thanks for your feedback and suggestions. Great users like you allow Listia to be the site and community that it is for our users. We are always working hard to improve the site and service. New users would benefit from experienced users such as yourself for help and guidance. We welcome feedback and if you ever have any, please submit a support ticket so that we are aware of it.

Thank you,
Tom

Michigan
2 reviews
6 helpful votes
Follow Morgan S.
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Love the site, hate the so called 'Support Team.' 100% useless, unprofessional and vindictive (they don't like it when you prove them wrong).

Opened a request about a month ago about getting a slanderous comment removed, even had proof that the comment wasn't true, but Listia refused. A couple of weeks later they remove some of my auctions and suspend my seller account stating, "(My) auctions are slanderous and (they) don't allow slander."

Then there's the whole incident involving a seller who didn't know how to properly ship her item and I had proof and still got my account suspended, seller was never asked to provide proof, they just sided with her. Said, it was okay to suspend my account for suspicious activity even though I provided photo evidence. After I had paid for the shipping for the item that arrived 'Postage Due' the Listia contract was null-and-void, per Listia policy, which means they officially had no jurisdiction over the transaction, yet they still suspended my account.

Listia policy is a joke and, no matter what it says, Listia 'staff' doesn't give a damn about its users. They will copy and paste whatever vague policy guideline they think answers your question just to get you off their back (trust me, I've had multiple duplicate answers to the same request from different people because they only read the topic line and legitimately nothing else).

I've won some great things on the site, but lately, due to the integrity of the sellers, in general, and Listia's 'Support Team's' inability and lack of interest in doing something about it, I've become more and more unsatisfied with the site and actually find myself using it less and less.

Date of experience: December 16, 2014
Tom F. Listia Rep
over a year old

We're glad you love the site! We are sorry to hear about your experience and we'll be happy to take a more in-depth look at the concerns you've outlined above. We love our members and strive to make the overall experience a great one. Let us know what your username is and we'll be happy to assist you.

Sincerely,

Tom

Washington
1 review
6 helpful votes
Follow Lori G.
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Listia Sucks
August 15, 2015

Lets see if this even gets posted!

I had joined Listia in Jan 2010 by Dec 2010 I had completed over 250 auctions with 75 buys.

I had well over 150,000 credits. Out of the 250 sells there were 3 bad reviews, only because the winners claimed they never received their items. Which I know not to be true, I had tracking invoices.

I had put up an auction for some high end jewelry, the starting bid was 5,000 credits well under a retail value on the items. The winning bidder won with a bid of 16,000 credits.

The items were shipped at my cost along w/insurance.

The next day after this winner received her items, she decided that she didn't want them and claimed one of the earrings was broken, and wanted her credits refunded. She filed a claim stating she received damaged items.

I never saw any photos from her showing the broken earring.

I was notified by Lisita's customer service staff informing me that her credits would be refunded, they weren't going to give me the opportunity to argue the matter.

I refused to allow that to happen so I disputed her claim with photos used on that very auction. Which took well over a week of harassment emails and post from the lying winner before Listia returned their decision on the matter.

*Note: Within that time, I had won several other auctions and spent 90% of my credits

So to make a long story short, I had to pay for return shipping, I was in the minus on any future credits earned and the witch who won the auction, never shipped back the jewelry.

Two weeks later I quit Listia, then I found that the winning witch of my auction had listed a auction of her own with my undamaged jewelry!

Date of experience: August 15, 2015
Tom F. Listia Rep
over a year old

Hi Lori,

We're sorry to hear that you are unhappy with a dispute decision. Our Admins use all information provided and listen to both parties before making the decision. As for the harassment, we hope you let us know about it when it happened, as we do not tolerate such behavior on our site. Again, we are sorry that this experience has left you unhappy and also led you to leave the site. We hope you reconsider and join us again soon.

Colorado
1 review
12 helpful votes
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Started an account on 12/10/15 was going great at first then really started to go down hill i bought an item for a controller and the seller never responded i filed out a refund request the seller finally contacts with derogatory remarks (includes messaging) seller begins creating fake accounts to get me blocked (making comments on his other auctions and messaging himself) listia blocks me from commenting and messaging which does hinder things but not a big deal. I listed 5 item which 3 of them were received and left positive feedback and credits transferred by the buyer + bought $20 worth of credits i begin bidding on a phone case i wanted got an email claiming i was suspended from bidding for 14 days i submitted a support ticket asking why i have been suspended from bidding they claim its till the buyer receives the item they marked received and manual transferred credits and the other 2 items the credits are still pending such a scam have had to file a dispute with my card company to get my $20 back i purchased solely to bid on this item i will not be getting this item as it will have ended before my suspension most ridiculous site i have ever experienced your told to file a support ticket that most will go unanswered and closed when you do get a response its most of the time not related to the question when it is they dont offer any help or review of said suspension they just give you a generic tos response do not list your items or buy credits as they will more than likely ban you for any reason they can find stay far away from this site and BTW to the guy that is going to respond saying submit a support ticket I have submitted several either goes unanswered and closed or some stupid automated response

Date of experience: January 9, 2016
Tom F. Listia Rep
over a year old

Hi Jaycee,

We are sorry to hear that you are unhappy with your experience, but do want to clarify that we do not simply suspend account without any reason. We make sure the user knows why their account was suspended and for how long, if not permanent. If a questionable action or comment is made, we take precautions to make sure the rest of the community is not affected. Thanks for your understanding.

California
1 review
8 helpful votes
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They're crooked
April 15, 2015

I spent a $100 in real money on this site and they turn around and banned my account claiming I had multiple accounts which I did not have

Date of experience: April 15, 2015
Tom F. Listia Rep
over a year old

Hi Mathew P.,

We do not ban accounts unless they have violated our terms of service. Please provide us with your username and I can look into things for you.

Sincerely,
Tom

New Jersey
1 review
2 helpful votes
Follow Listia U.
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I've been using Listia for a few months now, and have had my ups and downs. I like that they utilize PayPal. I also find the concept of buying/earning credits to use for purchases interesting. There are options to either purchase credits with a credit card - or by checking out sponsor items to earn them... which, from my experience, didn't always work. There are some bugs to work out I guess. It may be a bit degrading to think of it as a "poor man's eBay", because I think there's a lot of potential with this service. There are plenty of bargains to be had in area of "knick-knacks". I've mainly been using it to acquire digital movie codes (no physical media, just the codes), which is usually hard to find on eBay, or anywhere else for that matter. My problems have occurred with sellers who sometimes don't follow through with their obligations. I suppose that can happen through any internet merchant. With Listia, I've had at least a couple of occasions where I bought a digital movie code, and the seller failed to confirm that a physical DVD was required to redeem it, the code was expired, or - after collecting my points - they didn't bother sending the code at all. It takes 5 days for the seller to respond to a complaint and to get credits refunded. On the occasions where I've had a problem, I was able to get a pretty good deal on my purchase - and after the second seller issue arose, I started to wonder: Is the seller refusing to follow through because they want to re-list the item and potentially get more for the sale? Something to keep an eye out for. Seeing Listia reps respond to user issues on SiteJabber is encouraging. So assuming I see improvements in functionality and user experience, I hope to come back and give Listia a higher rating.

Date of experience: January 23, 2015
Tom F. Listia Rep
over a year old

Hi Listia U.,

Thanks for your feedback. We always like to hear what users like about Listia, but we are also always open to constructive criticism and suggestions. When listing an item, we suggest users use the starting bid option if there is a minimum credit amount they are willing to sell the item for on Listia. At times, there are users that will not and when their items sell for under the value they wanted, they opt to not send the item. We strongly discourage that, but there is nothing we can do in terms of "forcing" the user to send the item. We make note of these actions on their account and if it continues, further steps are taken on their account. Hopefully your experience with non-delivered items are few and far between.

Thank you again for your feedback and for being a valued user on our site.

Sincerely,
Tom

Maine
1 review
15 helpful votes
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I have had the unfortunate experience of dealing with ACTIVEPATRIOT on lista this person has harrassed not only me but my mom to no ends and will not stop this s the 4th email from this person and not after threatening me they have threated lawsuit becuase I have asked reapeatdly to stop emailing me. Free yes but you get what you pay for..

Date of experience: June 20, 2011
New Jersey
1 review
4 helpful votes
Follow K R.
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I don't like that they let people sell Nazi memorabilia and smoking supplies (which often get bought by people underage, which is a MAJOR problem!)

Date of experience: October 15, 2015
Tom F. Listia Rep
over a year old

Hi. Listia members need to be 18 years of age or older to participate. We do not allow e-Cigarettes and cartridges, glass/metal/ceramic/plastic/hookah pipes on our site. As for memorabilia, Listia does not condone the listing of any offensive or inappropriate auctions on our site. If the listing is for historical artifacts, such as collectible stamps or medals from the WWII era for example, they are allowed. If you are seeing auctions that do not fall within this realm, please flag the auction as inappropriate so that our team of moderators can take the appropriate action on the auctions and educate the Seller. I hope this clears things up for you :)

Kentucky
6 reviews
11 helpful votes
Follow Even T.
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Been a member since April 2013.

Love the site. I have gotten SO much value from it. All these idiots complaining about this and that... can they read? It's very simple. Listia is exactly like eBay except instead of spending cold, hard cash, you trade your items in for "credits" which can be redeemed on Listia for other peoples stuff. It's basically just bartering, with an alternate currency. The site isn't hard to understand at all---and most of peoples complaints would be VERY easily resolved if they simply KNEW HOW TO READ! I've been warned DOZENS of times about various rules I've broken----still have an active account. Listia is very fair about giving warnings, and they've probably given me more chances than I deserve. They don't randomly ban accounts without reason---their rules and terms are very clearly explained in plain English, and when you break them, the mods will cite the rules you broke, and provide links to read them.

Bottom line is this: If you're fed up with eBay, and want an alternative way to get rid of your stuff (so that you can ultimately get new stuff) try Listia. If you're a moron who didn't finish 3rd grade, GET OUT AND STOP USING THE INTERNET! It's that simple.

Sincerly,

Listia Member EvenTrade

Date of experience: March 14, 2015
Tom F. Listia Rep
over a year old

Hi Even T.,

Thanks for your feedback! We're glad to hear you're enjoying Listia and hope you continue have a great experience!

Sincerely,
Tom

Texas
1 review
8 helpful votes
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NEW REVIEW FROM 4-11-16
I JUST BOUGHT 100.00 IN CREDITS AND MY ACCOUNT WAS AGAIN SUSPENDED RIGHT AFTER! SO YES IT IS BECAUSE OF ME BUYING THE CREDITS. THIS IS BULL CRAP. I'M MISSING OUT ON AUCTIONS RIGHT NOW BECAUSE I CAN'T BID! I have reopened my case since it was just closed today because, that's how long it took listia to get back to me after I opened the case 3 days ago. I'm sorry to be like this but, Im really mad. What's the point of having all these credits if I cant use them when I want too?

Review from 4-8-16
Please fix my account have spent hundreds of dollars buying credits so I could make sure I was the winner of this auction a seller claimed the higher the bids went the more the seller would add. So I since I didn't have enough credits I bought them through there system that they have no where in the rules that you will be suspended for buying from them. Errrrr. But I just wanted to win the auction and I did but now I have a ton of extra credits that I can't even spend. I have opened a case and I really hope they reply soon and take that off or refund my purchases.

Date of experience: April 8, 2016
Tom F. Listia Rep
over a year old

Hi Holly. We have never heard or encounter a user being suspended simply for purchasing credits. It sounds like you have already submitted a support ticket so hopefully we can resolve this issue there. Thanks for the review.

Texas
7 reviews
14 helpful votes
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Awesome with 7 words
November 21, 2016

I like it it's almost like Angie's List but protecting businesses from fraud and scams thank you so much for helping me out site Jabber

Date of experience: November 19, 2016
Tom F. Listia Rep
over a year old

Hi Jeremy. Thank you for your feedback! We appreciate you sending in a positive review :)

New York
2 reviews
11 helpful votes
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Horrible site, they have all fake products or unusable crappy products. Listia will not refund your credits! I lost over 7000 credits

Date of experience: October 28, 2011
New York
1 review
1 helpful vote
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Not a good website!
March 30, 2012

Not a good website! It's run by a bunch of teenage college kids who think they can be the next facebook. NOT!

Date of experience: March 30, 2012
Arizona
1 review
8 helpful votes
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HORRIBLE
February 21, 2019

So Very Horrible, too many scammers, liars, and people who will take advantage of you Then give you a negative review.

Date of experience: February 21, 2019
Hong Kong
3 reviews
17 helpful votes
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TrialPay or listia are both lying sites.

The payment never works. Never succeeds. The prize may be eaten by their own staff.

Date of experience: March 10, 2014
Illinois
1 review
3 helpful votes
Follow TINA K.
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I HAD OVER 100,000 CREDITS AND WAKE UP ONE MORNING TO A SUSPENDED ACCOUNT... NO EXPLANATION... JUST POOF AND ALL MY CREDITS AND ACCOUNT WAS GONE. LISTIA SAME AS STOLE THEM!

Date of experience: August 4, 2014
Tom F. Listia Rep
over a year old

Tina K,

Sorry to hear about this, but If I can get your username, I can look it up for you and let you know exactly what happened. Please reference this post when you contact us here: https://help.listia.com/requests/new

Thanks!

Overview

Listia has a rating of 2.1 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Listia most frequently mention customer service, gift card and many people. Listia ranks 165th among Auction sites.

service
71
value
70
shipping
64
returns
59
quality
67