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LinkedIn

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Overview

LinkedIn has a rating of 3.13 stars from 612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LinkedIn most frequently mention new job, social media, and business contacts. LinkedIn ranks 21st among Social Network sites.

  • Service
    110
  • Value
    113
  • Quality
    110
Positive reviews (last 12 months): 10.7%
Positive
6
Neutral
1
Negative
49
35
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What reviewers want you to know

Positive highlights

Critical highlights

  • Now I see that I was charged for the trial period and there is no way to reach customer service.
  • Very bad customer support, ignoring all the context.
  • I requested the email address where I can file a complaint.
How would you rate LinkedIn?
Top Positive Review

“Networking and Professional Development”

Rekhmir S.
4/2/24

LinkedIn is instrumental for networking and professional development, providing a platform to connect with colleagues, explore job opportunities, and showcase skills and accomplishments. Whether I'm seeking career advice, recruiting talent, or expanding my professional network, LinkedIn offers valuable resources and insights to support my goals. I appreciate the community engagement and educational content, as well as the opportunity to stay informed about industry trends and news. LinkedIn has become an essential tool for advancing my career and professional growth

Top Critical Review

“A Bloated Social Site With No Job Rewards”

Kanyptian I.
3/3/24

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders. Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews. I can't wait to delete my profile.

Reviews (612)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34) customer support (19) email address (8)
Thumbnail of user claired348
1 review
1 helpful vote
January 23rd, 2024

I accidentally purchased LinkedIn Premium. My mistake. Thirty days later I was charged $69.99 via the Apple ID on my iPhone. Because I did not receive a receipt for 5 days, I called my credit card company to cancel my card. They could have just cancelled my Premium subscription or sent an alert. Instead they back doored this purchase through my iPhone. Lesson learnt. I have removed my credit card from the "purchase and subscriptions" settings in my iPhone and cancelled this subscription ($70 per month are you kidding me?).

Tip for consumers:
No reminders or information sent prior to charging my card.

Service
Value
Quality
Thumbnail of user dizzyp
2 reviews
6 helpful votes
September 24th, 2019

To be fair, I just looked at a couple of pages on this site and gave up. They list no wages. That's a huge factor in sifting through the jobs. Some of the same jobs are listed on Indeed, and Indeed lists the wages.

Thumbnail of user jacks1717
2 reviews
19 helpful votes
June 9th, 2022

While LinkedIn started as a good idea, it's not really a good place to connect because people try to add quantity instead of substance of connections. I get far too many connection requests from people who work for companies I have never worked for or are just not in my state. I would prefer to connect with people who are close to or in my home town for job prospects and as a sort of reference list.

Service
Value
Quality
Thumbnail of user derricko32
1 review
2 helpful votes
September 16th, 2022

There are a lot of jobs which have either expired or have been filled. There should be a regular update mechanism to archive those postings to ensure relevancy of job or role. Sometimes the UI has an interpretation challenge but over a period of time you get used to it. The Groups can be more structured and guided to enable quick conversations and moderation can overcome irrelevant topics being discussed in the group.

Service
Value
Quality
Thumbnail of user maxwelle3
2 reviews
6 helpful votes
June 23rd, 2018

Great place to network with your peers. I find it helpful to learn what is going on in my industry. I don't expect too much from them, they don't disappoint.

Thumbnail of user stevek1302
2 reviews
1 helpful vote
April 20th, 2022

Overall Linkedin is a decent site to build your career. However, from my minimal experience on the site, it's not good for connecting with people. I usually got connection requests from people who are unrelated to my line of work. They need to do better work on their algorithms.

Service
Thumbnail of user vica28
1 review
1 helpful vote
August 30th, 2021

I tried to merge two accounts and was told to contact customer support. So I click on the "ME" icon and then "Help", which is supposed to direct me to click "get help from us". However, there is no such icon - it's a dead end. So I look up their customer service phone number (no easy feat), and then when I call, they will NOT ALLOW ME to SPEAK WITH A LIVE AGENT. They keep directing me back to the internet where the problem started to begin with. Seriously guys, this is a first-class job search engine? You have to do better than this!

Service
Value
Quality
Thumbnail of user janetc15
106 reviews
427 helpful votes
February 26th, 2018

I made an account here because a company that I tried to apply to work for decided that it was MANDATORY to insert a LinkedIn profile in the application. Ever since I made one, I disabled communications on it, and yet coincidentally, I've been receiving job spam on my email consistently. I have to unsubscribe them to stop.

Prior to making an account, I used to get email from people saying they want to connect despite me not ever having an account on LinkedIn. Not only was this annoying, but it didn't make me feel that great about LinkedIn to begin with. Even after making the account, I feel like it has absolutely no use. I'm giving a third party all this information about myself. I like my manual resume and I don't like LinkedIn.

I still kept the account because (1) everywhere asks for it and (2) yes, there are some pros about LinkedIn. Despite being a seemingly failed version of Facebook, it still provides connects to possibly employment. I've seen many places hiring (relating to my field!) However, I wouldn't pay to use this website.

Thumbnail of user omarc112
1 review
0 helpful votes
April 30th, 2021

Not happy with quality of the product, also the size, I was looking for a Banner to put it in the business as sign

Thumbnail of user lonb17
5 reviews
21 helpful votes
March 26th, 2017

LinkedIn is blocked since February 2017 in Russia because of customer security reasons. Customers are compromised, they say. Could the Russian government know Ed Snowden better than we do? No doubt they are right. I cannot access my Linked in Page from where I live in Russia.

Thumbnail of user garnetto
2 reviews
3 helpful votes
November 4th, 2018

Not all companies fully utilize this site so its difficult to find good jobs or to get all the latest information or employee information. The free version works fine for most, but I personally haven't found any jobs through this site.

Thumbnail of user lesleem
3 reviews
2 helpful votes
August 1st, 2017

Not so good as could be. Almost every single platform allows me to see what is going on there, except LinkedIn. Signing in is obligatory and that irritates me.

Thumbnail of user kennetha32
4 reviews
1 helpful vote
August 2nd, 2019

I joined this social network in 2017. Until now I don't understand What's the use of it.
Does anyone get a job thought Linkedin?

Thumbnail of user andrewn390
1 review
1 helpful vote
December 18th, 2020

LinkedIn is emerged as the best application/web for connecting with professionals and companies so easily. It helps me a lot to improve my personality and find a suitable job.

Thumbnail of user karolinak13
3 reviews
2 helpful votes
August 10th, 2018

It's very expensive to have a premium account, and simple not worth it to have a regular one. Not worth it, as far as I'm concerned.

Thumbnail of user mosed10
2 reviews
18 helpful votes
June 13th, 2017

Too many messages form users I never heard about. Must do something about their spam problem! I will never pay this way!

Thumbnail of user carlose27
50 reviews
213 helpful votes
January 3rd, 2019

The social networks have become the norm where friends connect online. This is the equivalent for the employment network. Prospecting employees and employers can connect with each other. This may seem like a good thing, yet I have encountered many charlatans advertising their home businesses to me hoping to get me to invest. Some terrible agencies like Workway have wasted my time at least three times. I have not found a job with this service so don't get your hopes up.

Thumbnail of user veronicas39
40 reviews
181 helpful votes
December 30th, 2015

Like it or not, it's one of those things you should have if you want to enter a professional career (research, business, academia, ect). It's just for your education and accomplishments and where employers can gloss you over.
Fill out your profile, add what you've done and skills, add people you know and have them vouch for you.

It's not supposed to be fun. It's a resume supplement.

Tip for consumers:
Don't link with people you don't know. This isn't Facebook. Also take advantage of their tips to maxing out your profile.

Thumbnail of user afiam
1 review
1 helpful vote
September 21st, 2020

Website/App is useful. But has lots of bugs and issues. Mainly, even after loading/refreshing the 'Home' page, it keeps on showing the old posts. What it should do is, when the 'Home' page gets refreshed/reloaded, the posts should be arranged from the most recent to the old ones.

Thumbnail of user latonyan1
1 review
1 helpful vote
October 6th, 2017

Sometimes the searching is difficult where it doesn't show new people. Needs to be creative sometimes on what keywords you are searching for.

Thumbnail of user cookiem2
15 reviews
51 helpful votes
March 13th, 2018

I've received lots if spam email from them. They seem to believe that signing up is an invitation to spam you. Plus they try to limit viewing content unless you are logged in.

Tip for consumers:
Use a secondary email you don't need if you are signing up to view a profile. Expect lots of incoming spam.

Service
Value
Quality
Thumbnail of user ronm52
53 reviews
56 helpful votes
July 24th, 2015

I keep my LinkedIn profile up-to-date and have tried to utilize it as often as possible for searching for jobs, but their supply of non-profit openings is very limed, hence the mediocre rating.

Thumbnail of user traviss19
3 reviews
13 helpful votes
December 9th, 2014

Meh!
Listen, I love the idea. I really, really do. LinkedIn provides an important, useful, and definitely needed service. The only problem? It's REALLY poorly executed. Like, really poorly. Their new decision to allow almost anyone to publish content has really devastated the content ecosystem, as "marketers" pump the space with poorly written click bait and thinly veiled SEO spam.

Thumbnail of user jimk65
5 reviews
5 helpful votes
April 15th, 2016

It's a funny site, geared towards the rich side

Thumbnail of user dg59
7 reviews
10 helpful votes
April 18th, 2016

Finally got tired of their messages and blocked them

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