The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Good selection at a good price. My first order was not as I expected. One shirt which was marked small was more like an x-large. The printing on my multicolored sweatshirt was scattered and incomplete so didn't make a statement. When I looked over your new selection this time I found the measurements for the shirts so used it for a gage for picking a size. This order is for fun gifts for my daughters and the quality is much better.
There was minimal communication during the shipping process and I was never really sure whether my order would arrive or not. Then, when the order did arrive, even though the packaging was high quality, the shirts themselves were much smaller than I had hoped, given that I had ordered 2XL but they fit like XL of competing brands. Otherwise, the quality of the material seemed fine.
My fiancé is always fixing my daughter's car and our daughter's and son's cars. I don't get charged but they do.
Quick and lots of different styles, multiple colors, and fast check out.
It is a great site. Will spend more time in the future reviewing.
I have had nothing but good experiences with your website and products. Great job, and keep it up.
The website was very easy to maneuver.
Was easy to use and the products came when promised.
Sizes not comparable to US sizes. Material way too thin. Wanted another shirt but not offered in size I need. Won't order thru Lilicloth ever again.
I LOVE shopping at Lilicloth! So much to choose from. Never disappointed with the items I've received.
Best sayings on shirts EVER! Love to shop here!
Delay in delivery was significant. Past the date I needed the shirts for. The system multiplied the order for one design from 1 to 3? I didn't catch it so now I have 3 of the same shirt...Dealing with Amazon is so simple. Return it and get your $ back...no question...this company not so. That is where the charge of Duplicity enters.
Duplicity Definition...deceitfulness in speech or conduct, as by speaking or acting in two different ways to different people concerning the same matter; double-dealing.
An act or instance of such deceitfulness. They offered me a % of the purchase price to save me from Paying to return the unwanted shirts? I did size up all of the shirts and I'm glad. One shirt is tight even when the size is marked the same as the ones that fit? Quality of shirts are good. I won't ever order from this company again! Sad because they have a lot of things that look interesting. Just not worth all the trouble!
It's been great. I've bought some cute fun stuff! But the sizes aren't consistent. I order a 3xl because I like really loose clothing. But one 3xl was so tight that I've only worn it once and it now hangs in my closet.
So far so good. We'll see when the delivery gets here and if it is complete.
Positive outcome with no glitches or surprises. Also I received the product in a timely fashion.
It was a but tough at times but it worked in the end.
It was not as easy as it should be.
Awesome, I love your items. Fast delivery. No problems with my order what so ever.
3x fits like 1x. Could not wear. Some shirt sleeves and bottoms unfinished, not sewn. I was so excited about my order and ordered 8 shirts. Will never order again
Very unique and great quotations/sayings. Will be coming back to shop again soon.
GREAT STUFF... SHIPPING SEEMS TO TAKE LONGER THAN I WOULD HAVE EXPECTED BUT THERE'S ALWAYS WINE TO GET ONE THROUGH THE WAIT.
THE ONLY SHIRT YOU'RE MISSING WOULD READ: "I SHOP, THEREFORE I AM."... YOUR SELECTIONS ARE SUPERB! THANK YOU FOR WAKING UP ON THE WRONG SIDE OF BED EACH MORNING!
TERRIFIC SITE... EASY TO NAVIGATE, EXCEPTIONAL PRODUCTS, WITTY WISDOMS... WILL HIT YOU UP AGAIN SOON!
The item I received was not as described. I have followed the directions provided on the shipping slip about how to return items, but have not received any communication back from Lilicloth with further instructions.
Lilicloth Shoes is a great place to buy high-quality shoes at prices that aren't too high. It comes in many different styles and sizes, so everyone can find something they like. Also, the customer service is very friendly and helpful. I highly recommend this store to anyone who wants to get good shoes at a great price.
4 out of 5 stars 4 out of 5 stars 4 out of 5 stars 4 out of 5 stars 4 out of 5 stars
Should have gotten free shipping for the amount I spent, plus I couldn't find a design today that I had seen on Saturday.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.