The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Alright got what I ordered but one item didn't have all the stitching done
Will know more when I receive my stuff
It was a long time from order to delivery with no notification that it had been shipped. Communication setup is not very good. The quality of the t-shirt is good though
We ordered two t-shirts on two separate days. It was nearly 3 weeks before they arrived.
Sorry for any delay. Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. Normally it will need 3-5 business days of processing time and then 8-15 business days of shipping time if you select standard shipping.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
First time ordering from here and am very dissatisfied! There was no contact informing me when my item was shipped or how to track. Contacted you by email with no response. I would like to exchange 1 of my shirts but don't know how to communicate with you.
Thank you for your feedback. Upon checking, we replied to your email within 24 hours with the tracking information. If you did not receive it, please try to check your spam.
Your order was delivered.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
Great shirts and great prices! Delivered fairly quickly
Great gifts at great prices! Just as advertised. Fsbrics were very soft!
I ordered 3 t-shirts. 2 were black, the other was green.
So far, I have received 2 and still waiting on the 3rd.
Shirts are great but I didn't realize that it was going to take 1 month + to arrive
The ball cap was a gift for my brother-in-law, an avid guitarist and folk singer. He loves it!
I saw very interesting items on the site. I found thee caps that i wanted to buy and i did so.
Pictures on the site load slowly. The merchandise is very good, from what I have seen.
Cute cute cute. Very nice packaging and items were in great shape, material is awesome! Fit is true to size!
I loved all the choices for either the t-shirts with a saying. But more importanlty the recipient of the gift was please with the size and saying on the t-shirt
Great selection! Super easy to shop! Great web experience. Loved the graphics that are offered. Unfortunately 2 of the 3 tee's I ordered are not finished, no hem on sleeves or bottom. I went back to the website to be sure I hadn't missed this detail in photos or product description, I can not tell in the posted photos of the 2 and no mention of the unfinished sleeves or hem. Love the design/graphics, truly dislike the unfinished look. I was so disappointed. Decided to keep them anyway. More disappointing when they were washed the edges just roll up. I was even careful to wash in cool water wrongside out and lay to dry. Love the graphics on the "Oma" shirt so much I am considering spending more money to get it finished by a local seamstress. Final cost for a t-shirt around $40.
Quick, easy. When arrival prolonged, I was contacted and given another date.I appreciate that.
Every thing went smooth but the site was pretty slow for some reason.
Products were easy to find. Shirts met my expectation. Quality shirts made to last.
After figuring in the shipping cost, the price of 3 shirts is still not bad. Not great - but not bad.
Easy site to order from. Hope the product is as satisfying. Received the items. Took awhile but not outside the delivery window. T-shirts seemed to be well made but the shrinkage was noticeable. I prefer to wear t-shirts outside the belt with significant overlap but after washing, it barely covers the belt.
This webpage is outstanding, in my opinion. I appreciate their stuff, and the prices are reasonable. It's amazing to be able to find something that fits perfectly without having to pay a fortune. I also appreciate that they are available in a range of sizes and designs. Everything you require is available here!
I often buy clothes from the Lilicloth store. All of the clothes I've bought here fit me perfectly, and I love the style and quality of their items. When I wear my clothes, people always tell me how nice they look, which I really like. The salespeople are friendly and helpful, and they can help you quickly find what you need in the store.
The shirt is nothing like advertised the zipper is on the wrong side the pockets are too little and push towards the back so they're hard to find and underneath the arms multiple people have tried it on our way too tight I would not buy again
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback. Normally you will receive a notification email when the items are shipped.
You can also check your order here https://lilicloth.com/order-query
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!