The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
The address page messed up a bit, I had to type in Hoodsport next to my PO Box to get the correct city to be entered. If there's any confusion, please email me, thank you.
Selected my items, ordered them and process went very smoothly. Items received within an expected delay, but not extreme.
LOVE THE SELECTIONS. THE SHIRTS ARE A BIT THIN AND ONE OF THEM WAS NOT FINISHED AROUND THE SLEEVES AND BOTTOM
Shopping is easy…The only thing I don't like is the chest measurements.
I will have to see if these shirt fix the people-----Can not order the size for each shirt. Why?
The products look great on line, but the quality of the shirts is poor and the applied printing is poor quality. Shipping took much longer then anticipated.
Fun products, nice selection, quick and easy to order.
Love the selection and colors! Very easy order and receive.
Using this site was extremely easy. Love the merchandise. Huge variety of items well-made clothing and very affordable. So many sizes to choose from. I have purchased from this site before and have always been satisfied.
Absolutely love the items on this website. Quality clothing at affordable prices. Quick shipping. Outstinding Company.
"SO many cute sweatshirts to choose from, and a limited budget, but still good prices!"
(This sums up my sentiments exactly!)
I really like the "loose" v-neck tee shirts; however, some of the ones I ordered were a different style than I expected. I still liked them enough to keep them, but they lost a star for that. Also, some of the colors are not as depicted. For example, one was labeled "red," yet it is more of a melon.
The shopping is pretty high and the noted discounts never match the reduction. For example, a 20% discount on $80 is $16, but you'll probably only get $12. Still, the quality is good and they have a good selection.
Love their t-shirts! Wonderful fabric and cute sayings.
Shopping cart and discount codes are not user friendly.
Easy to use website, good choices, products are very good quality
Tee shirt that says "Built in the Forties-Original and Unrestored - Some parts still in working order."
Since I'm 82, I was built in 1940 and delivered in 1941. My family thinks this shirt is a hoot. Too bad that I hardly go anywhere these days. I'd like to wear it a lot more.
Tank tops were great. Ordered four for Girl's birthday trip.
Many comments on the tank tops.
Pages move to quick when trying to order.
I ordered a cap and t shirt. They took a long time to ship. Need a search box
Poor customer service-inability to answer questions regarding order-late arriving items.
The choices, sizes and price were reasonable. Shipping was fast
I was offered a coupon VIP20 which I could not use!
Shopping was so easy, and I hope the quality is as good as the website!
I received my order and was happy to see the quality was good, and it arrived quicker then I had expected.
EZ shopping, nice products... should have the options of front or back printing.
Very good but very expensive shipping! Would order again IF free shipping. Shipping is so expensive it negates any sale prices!.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.