The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
There is a bead bracelet and a T-shirt that never arrived. It was delivered, so it might have been nabbed, or laqnded up at the wrong address, which is not Lilicloth's fault. The T-shirts that did arrive are really pleasant to wear and show off.
I like the selection of T-Shirts. I just sincerely hope this order arrives! Thank you. It's quite to select and order, I found.
A little difficult for me, since this is my first time ordering. I had no issues ordering my tops. When I receive my tops, I was happy with the quality and the fit and I would order from lilicloth again.
Quick and easy. Everything about this transaction was great! Great item, price and service.
Very Good. Thanks…advertisement is very clear.many opinions
Lovely clothing and great prices! SO many choices to pick from! Shipping time was not bad!
Loved everything about my Lilicloth experience! Great selection, great prices, great ship time! 100% SATISFIED!
Everything was very easy! LOVED browsing the site!
Not sure yet first time shopping here. Maybe soon i will shop again
Amazing. Easy to use. Lots of options. Lots of selections
The store offers a wide selection of designer clothing and accessories, as well as personal styling services. Lilicloth also offers a full-service salon where customers can get their hair done or get their nails done. The salon has a wide variety of services to choose from, including manicures, pedicures and waxing.
The quality is nice but last time I ordered 3 items and received 2. Please be careful. Thank you
Payment was confusing.not sure if it went thru with Paypal or not! It kept jumping from paypal back to lilicloth.
The order came in two parts the first was fairly quick but the second took much longer and was hardeR to track but worth the wait. Fabric is beautiful snd soft size is great very happy with ghe purchase and would recommend.
Payment was confusing.noy sure if it went thru with Paypal or not! It kept jumping from paypal back to lilicloth.
I ordered these two t shirts on January 12th and got one about a week ago and the 2nd one yesterday! It took way too long for my order!
Everything went quickly and the discount really helps!
I love the discounts and the fun shopping experience!
Lilicloth is so easy to use and I want so many shirts! My husband accused me of being addicted to the Lilicloth website. I ordered shirts for all my boys and their wives for Christmas and they loved them! Great company. I love the sales and new items added all the time.
The order took 7 weeks before last item was received. Had to contact them several times.
Thank you for your feedback and sorry for the delay. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and improve our shipping.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
I didn't like the website. They did not give much information on the shirts. To me the sizing was really weird so I don't know for sure if I even ordered the correct size for myself. I sure hope so. I received my sweatshirt fast but the size was off. I tried to contact someone to make the return. No one answered me back. The paperwork said we only had 15 days to return the item. I just now got this survey and I had already given up on them letting me return the item. I just threw away my packaging and paperwork yesterday, and it was trash day.
Kim
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details.
We recommend you compare the measurements with the clothes you usually wear. Hope this will help.
We did not receive any contact from you. Did you send an email to us for your return?
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
I didn't like the website. They did not give much information on the shirts. To me the sizing was really weird so I don't know for sure if I even ordered the correct size for myself. I sure hope so.
Kim
Thank you for the fast shipping and nice dresses! And I am so excited to wear my dress on the special event of my family!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback. The delivery time might be affected due to the high peak season of the courier recently. We are sorry for keeping you waiting.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and improve our shipment.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!